Extra Space Storage

This place stinks! Thankfully, my unit was not broken into and I had no problem with security. Rather, my main complaint is about the staff. I was in a hurry the day I was emptying my unit and ended up not seeing a piece of my bed frame that was tucked into a dark corner of the locker. I called a few days later to see if they had found it and if I could come and pick it up. They told me that they had found it but discarded it. They made no attempt to help me whatsoever by even calling me to let me know it had been found. That is truly minimal service that I cannot recommend anyone to use this worthless facility. I am glad to be done using this place and recommend all others to stay away.

Love the staff there really helpful, respectful, and friendly. The unit is always clean. Never had a problem there and I been there for 11 months.

That is so irrelevant and off base. People that rent out properties also need to occasionally up the prices of their apartments to cover costs. What do they do? They increase the prices between move outs so that the next rent accurately covers their added expenses. They DO NOT rent out an apartment already secretly planning times (very quick times, at that) to increase without telling the renter at move in. You have dozens of turn overs each month and instead of pricing your units how you feel is appropriate for your costs, you fish them in with low rates and hidden scheduled plans to increase after signing. It is dishonest and disappointing and has nothing to do with the miraculous sky rocketing costs you are claiming to have incurred during the few (3) months since we signed our papers. People as a general rule enjoy knowing what is going to be taken out of their account. We like to play this fun game call «budgeting» to see how much of our income after bills can be spent on feeding our children. Nice try though.

I’ve had my belongings stored here for about 3 months now and I’m finally able to sit down and write a review about how awesome Esmerelda is. I went in with my dad and she showed us a storage that was just the right size for what I had explained! She was very polite and made sure my code worked before letting me leave! She calls me before my payment is due to remind me before I get charged the late fee (I’m a procrastinator)! Thanks for the awesome service!

Everything price wise sounds good at the beginning, but what they don’t tell you upfront is that the price will go up every so couple of months, $ ¹⁰⁄₁₂ dollars! So beware! I have a 10×10 and I started at $ 119 and I am now paying nearly $ 200 for a 10×10! Rip offs! Do your research, ask questions and find out how much they will raise the rent, how often etc (if at all) they’re a bunch of crooks!

This storage place is in an iffy area so I was already kind of skeptic. The price was right though. The lady I signed papers with (magali?) told me there wouldn’t be a price increase for a year and «usually» the price only goes up a couple of dollars. I stored my stuff there for 2 years (because I’m military and move a lot) in those two years I was there the price changed 3 times. I was paying 94 $ a month when I was first there and I just moved out recently. I was paying 145 $ when I left. I had a 10×10, and I thought that jump on price was ridiculous. Just know ahead of time they have specific times when they adjust prices. It’s not exactly a year after you move in.
The workers there are pretty nice, they try to help as much as they can. I think they had a change in staff recently; they’re nice.
Nothing was ever broken into (my stuff) I felt safe going there at night, and liked the improvements they were doing to the locks.

I’ll keep it simple. Do Not Rent here.
Prices are low, security is not a priority at this facility. All you need is your code for entry to the grounds, the buildings have easy access to anyone entering, including jumping fences.

Where do I begin? It was such a horrible experience that they actually called the cops because this was their only method they were using in hope to scare me away when all I wanted to do was rent a storage with the terms they promised me over the phone. I originally reserved a extra space storage in Whittier for $ 20 for a 5X5 in Whittier but these people called me telling me they would honor the same terms and since they were closer to me I gave them a chance but the end result is they threaten me and then called the cops and after the cops arrived, all they did was told them to stop calling them. Hence this was not the first incident they called the cops. To summarize, if you would like the ‘Po Po’ to be involve with your storage rental, come here, if you want a pleasant experience, go elsewhere.

DO NOT RENT HERE!!! They offer great prices to get you in and that’s why I rented. After 1 month my unit was broken into and I lost over 4 thousand in electronics. Management did absolutely nothing, you are all on your own! After having the police out to do the report the deputy said she has been to this particular extra space 14 times in the last 6 months. There is a investigation going on with the management at this facility. You have been warned!!!

My storage unit was broken into twice. Management and staff did nothing about it. There is no security monitoring the inner units. I will never rent or recommend this storage facility.

DECEPTIVE PRICING
Expect a 15% increase in your monthly bill after 6 _​and_​12 months to «keep up with the rising costs associated with providing top-​notch service and a clean, secure facility.» (see uploaded photos). My 5×10 started at $ 32, then got jacked up to $ 37 after 6 months, and then again up to $ 42 after 12 months. Cmon guys, you’re not fooling anyone… stop pretending it’s «from time to time» and be upfront about your pricing and maybe your customers won’t be so bitter about it. I mean, if your operating expenses decreased… would you reduce all your customers’ monthly rates? Other than the deceptive pricing scheme, the facility is clean and secure and the staff is friendly.
Tip: 2^nd floor storage along the outside wall gets HOT… so hot they deformed my snowboarding goggles!