Zia Record Exchange

Avoid this place! They are thieves!
I traded in 4 PS4 games and asked for store credit but they gave me a receipt showing I sold the games and received cash unbeknownst at the time until I tried to use the store credit later & discovered I had none. I called and spoke with a female on the phone who said the Store Manager could reverse the transaction and honor my store credit. Apparently, the store manager only comes in a few times a week (so I was told). The female said she would leave a message for the manager to call me and sort this out, 2 months later I have not heard one word back from the stores so called management. Ultimately, they took in my games and I did not receive a dime for them. They win! Straight stole my games… Also this place offers you the very lowest amount possible, it’s HORRIBLE! Be careful trading in your items here and check your receipts ALWAYS! I now travel the extra miles and go to the store on Thunderbird they are so much better than this poor excuse of a «Record Exchange» store. After telling The employess at the Thunderbird location what happened to me here they offered to help me out and apoligized for the camelback locations mistake. Never will I EVER be going back to this camelback location, and I would suggest you not to as well!

It’s amazing to me how back home and on the eastcoast you can barely give cds away. But, out here they have stores setup like wal-​mart that still sell tons of them. I spent like 3 – 4 hours in both locations in Arizona. They had a huge selection and the prices were crazy…99 cents for a cd… you can’t go wrong! They also have thousands of DVD’s, books, video games and more.

Good prices,
staff, just shady location. But they do have tons of awesome items, from retro games to new games to DVDs and BluRay. I love all the zia locations.

I dig this place, I can binge read, watch and listen to everything my heart desires. Zia Records will have it. I’m generation ummmm, well not sure what we’re called… However I’m from the Seattle music daze… I’m loving the fact Soundgarden are back, Alice in Chains well almost all AIC, lol. I bring this up because Zia has em all in all forms, new and used. Plus if you’ve got old dvds, cds and even books you can get cold hard cash or a lil better store credit. For example I got the new Alice in Chains book be de Sola for free… with my trade credits. :)

Don’t bother ordering a transfer of a used CD from their Vegas location to a Phoenix location. Almost a month of waiting and being told it’s still showing as ordered, someone finally told me today that it doesn’t show in their computer system because they pretty much use post-​it notes when ordering used CD transfers and there is NO order showing. I was offered an expensive import copy instead.

Fun selection of used CDs, DVDs, video games, books, posters, and other pop culture paraphernalia. Prices are reasonable and you can even trade in the entertainment materials you no longer want. (I tend to take my trade to Bookman’s first and then to Zia, but I usually have more books to trade then anything else).
Because of the low prices you can pick up that CD that only has two songs you like or that movie you wouldn’t necessarily pay full price for but you’d like to see more than once. Plus you might find a t-​shirt for that band you like or a stocking stuffer for your sweetheart.
Zia’s, it’s probably the closest thing to an old school record store you’ll find in Phoenix.

I used to love the Virgin Records inside the AZ Mills Mall. I could spend hours there browsing through the books, magazines, and CDs. Even though it was pricey and there was no used stuff (not to my knowledge at least), I loved the store. When it closed down I could not find any place that would replace the feeling I had at Virgin Records. I passed a few times by the old location (19^th Avenue and Indian School Road) but never stopped by. Finally, when they moved down the road to Camelback Road, I finally checked it out and was pleased with the selection. What I did not like was some of the overpriced stuff. I was looking for The Rainbow Fish book for my daughter and found a used copy that was pretty beat up for only a couple dollars less than what it costs new at Barnes & Noble! It is in a bad neighborhood full of drug abusers, transients, and sketchy looking people. Other than that, it is a good place to spend some time going through old and new treasures of music, books, movies, and novelty gifts.

There seems to be some improvement with prices. At least the common stuff is reasonable now. Maybe it all depends on who’s working that day.

First review. Maybe be a helpful to you guys, who knows. First record store I’ve been to and this is my fourth visit. Nice atmosphere and pretty enormous as a store. (Which means more roaming) *good thing* You can find: records, cds, used games, book, and my most favorite… childhood memories like movies and a whole lot more. The customer service overall is friendly and nice and they give you this missing puzzle piece at the end of your purchase for you can donate before you leave. The only downfall to this review is that they are not a whole lot k-​pop or J-​pop, but that is understandable. I would recommend this store to anyone.

I live in Vegas and came here to visit. This store like all the other Zia’s has a great selection but I will never return to this area of town. It feels like you are about to get stabbed or mugged when you pull up or step outside. Clearly this used to be a CVS or Walgreens at one time. They need to move to a better spot.

If you love places like Amoeba Records in Los Angeles or San Francisco, then you know that you can get lost in places like this for hours. Vinyl and CDs (used and new), interesting books, knick-​knacks, toys, DVDs, and more, with friendly staff. Good selection of stuff, and a LOT of fun. It’d be challenging to leave empty-​handed!

This use to be my got to Record Store for music and goodies! I have stopped there several times in the last couple months and come away empty handed. Not only do they not have anything in their used Vinyl worth buying it is hard to look through the 7″ records because the boxes are on the floor. They used to have a wonderful selection. I don’t think it’s that people aren’t offering, I think they aren’t buying! :/
They do have an awesome selection of different collectible toys. They have some of the most amazing editions of Yahtzee I have every seen!

Huge selection!
I hadn’t been in a Zia’s in around 8 – 10 years. The new CDs are about the price you would expect from most retail establishments, but you don’t go to Zia’s for Bieber’s newest album. You go to Zia’s for the used albums and the selection. I was pleasantly surprised to find that they carry lesser-​heard acts, such and «Now, Now» and «Kitten». Have you even heard of them? Well check them out, they are both awesome! They also had a lot of other bands that I haven’t even heard of.
This location also has a good amount of vinyl, books, comics (probably better off going to a dedicated comic shop TBH), movies, video games, and TV shows. In other words, they’ve expanded to Bookman’s range of products, with the focus still on the music, where it should be.
The place is about what you would expect from a place that specializes in used goods, which is to say the place looks vaguely aged. They maintain five stars for me based on a selection I would only expect from online warehouse retailers.

Sort of a mixed bag here.
Looking for new vinyl? great, go for it
Looking for gently used vinyl? you can do soooo much better. I purchased a few albums here and although the prices seemed fair, the quality was marginal (at best)
They get 3 stars for a big selection and a staff that is friendly and appears to enjoy where they are working.

Their larger location is in a better neighborhood and seems to have a lot more merchandise. Books on certain issues are varied. Graphic novels are in good supply, but some are damaged and not discounted for this. I’ve bought a lot of movies over the years here, but the last one was defective and I wonder if they still check used DVDs like they used to.
Pricing is more expensive than before. Specialty movies (like the Criterion series) now cost as much as in an expensive place like Barnes and Noble. There are movies there I would like but will not pay top dollar for.

Goodness.
I come from LA… so I’m very familiar with vinyl record stores, used book stores, large CD stores, gigantic dvd selections, and etc.
This store, which I visited on a whim after a trip to a Unilocaled restaurant, did not disappoint. In fact, it surprised me. The selection was extremely competent. For such a jack-​of-​all trades store, it barely had a jack-​of-​all trades selection in any department. The most one could really complain about was the manga library, but I hardly think that’s what people would come here for.
It won’t have every single item you’re looking for, for sure, but you shouldn’t expect something like that from a non-​specialty store… but don’t be too alarmed if you DO find something you didn’t even realize you were looking for.
I found every DVD I was curious to see if they had it, but I couldn’t find every CD I was looking for. I couldn’t find every Video Game I wanted, but I found a lot more I was surprised they would even still hold onto.
In-​all, this store was a very pleasant surprise for me.
And their prices are a steal compared to most places.
5 stars. Would frequent if I lived in the area.

You can get lost in here for hours. Great selections and perfect for trips down memory lane. Be it thru music or movies. Saw people trading their old stuff for credit towards new CDs or records. I enjoyed my visit. Didn’t encounter any customer service other then when I checked out. Overall greAt place and dope to visit.

It’s hard to be a record store when most of us can just download what we want with a credit card and a few swipes on our smartphone. This is why Zia’s newest location brings more cool merch than ever.
Used DVDs: Around $ 4 each, and a very good selection of movies you might have missed 5 – 10 years ago.
Video Games: For classic and current consoles. The selection *is* a bit weak for PS3, however, but you might find great deals on the used selection.
Vinyl: Very large aisle. I totally approve.
Misc: Customizable T-​Shirts pressed in-​store?! Oh gosh, I can’t wait to come back and use it. Looks awesome!
Okay, the music selection isn’t that shabby. I can’t think of any bands that I wasn’t able to find. They even had more obscure indie bands like Winter Gloves. I fully trust they know what they’re doing.
Of course, expect the usual awkward security experience… bags get handed to you at the door, and some 140-​lb kid in an oversized security outfit will glare everyone down.

oh Zia good thing you are around, this is a amazing place to get use CDs, DVDs and video games that are no longer available in other stores. They also have collectible toys, cups, key chains, books, old records and many many more.
the staff are pretty cool and the place are clean. sometime if you are lucky you can come across a amazing find that is worth more than you paid for… or priceless for some each individual. I don’t personally know much people that listen to CDs nowadays but for me they’re amazing which this is the place to get them at.
kind of hard to leave without buying something.

I’m old. Yes, just a look at my T&A and you’d think I was a young and fresh Bunny, but sadly the few wrinkles on my face and grey hairs say other wise. Anyway, I remember the first CD I ever bought was Sheena Easton’s first and self titled CD. I was so excited that I played that CD over and over. I still feel the same way when I purchase a CD. More so when I purchase a CD at a record store and at a bargain.
I love to browse around and listen to the staff’s current faves and the recommended new artists at the music listening stations. I have a huge shelves and shelves of CDs and i still get excited when I add another CD to the collection. Support Indie record stores… and old people like myself that prefer old fashion record stores. Cheers***