Public Storage

We made same day reservations to move into a midsize unit. All transactions were professional. Staff was nice and helpful.

Having had to use several storage facilities over the last three years I can say I am a fan of this location. The staff have always been supremely friendly and helpful, even when I fell behind on payments. The unit I have is in a climate controlled building so I never have to worry about the extreme Arizona heat destroying my property. And with two electronically controlled entrances plus the requirement of an extra secure lock on my unit, I feel safe storing my property here.
4 stars instead of 5… only because the location is a little hard to access given the proximity to the light rail. Not their fault, but still. I would recommend storing here.

My experience was awesome. Ray gave me a tour and helped me through all the paperwork. It did not just feel like Ray was providing a service it felt like I was gaining a friend. It was easy and painless. Check it out for yourselves.

EVERYONE that helped me (Mayte, Jailene, and Shauna Harris from the call center) was amazing! They were all informative, kind, and respectful. Shauna made my day as she said I made hers AND she helped me find the best unit at the best price to fit my needs. Jailene followed up with me VERY quickly for confirmation and was very sweet. Mayte was knowledgeable, respectful, and kind. All 3 of them made my experience stress-​free and enjoyable! Thank you

The one star is for a change of gate hours. I scheduled a moving company (who charges by the hour) for 8am. When I showed up, there was a sign taped to the gate that said something along the lines of «gate will only be open during office hours,» which started at 930.
Hours were changed without any advanced notice and it left me screwed with my moving company waiting.
Aside from that, this neighborhood is rough and there have been sketchy folks every single time I’ve been there. I don’t feel comfortable sending my wife there alone. I highly recommend finding a different place to store your stuff.
I’ll update this post if something changes.

Wish there was a no star option. Funny how this Alex Felix calls the next morning after my review was posted. He let me know he would get in touch with cooperate and see what they could do. Got a later message saying there was nothing they could do! How are you going to tell me I can’t be refunded $ 60?! Give me a break!!! I’m a very understanding person. However, working for a big corporation my self, I can’t see how this is not possible!

Well, I went in there about March 18^th and met up with manager «Tiffany». She’s a real sweetheart. Caring, down to earth and thorough in explaining everything you need to know. Got a good deal on a unit and rented it. My only concern is that corporate needs to upgrade their security and have more cameras installed with pan tilt zooms (PTZs) for the burglars. After 9 or 10 at night, the general area gets a little tough, so make sure to clear out by 9pm according to the facility rules. I would do 5 stars if the security cams were top notch or if they had a nighttime patrol guard of some sort.

This is by far the worst storage facility I’ve ever rented from, not to even mention the corporate side of things.
In late December of 2014 the unit I had been renting for about a year was broken into, it was a 10′ x 20′ unit full of everything I own. They took everything, leaving broken glass and shattered remains of my life. When I came to realize this has happened I filed a police report and reached out to the facility. This is when a business should take action to make the customer feel as if they are being looked out for, this was not the case for me And PUBLIC STORAGE, the talked down to me as if I don’t matter, they kept telling me to file a police report, make an insurance claim… I was not seeking counsel or advice from them, I was asking for a discount our a little credit to help me out financially till I could relocate what little was left in the unit. They answer back that credit or anything is against their policy and NO help can be given.
Maybe I’m in the wrong but in my opinion they failed to provide a safe place to keep my personal belongings, and then treated me like I don’t matter.
So please consider this before you take your business to this corporation.
Extra Space Storage will treat you like a human being and never screw you over like PUBLIC STORAGE did to me and many others.

This was convenient to my home and I was desperate. I think its quite deceptive that they keep raising their rates every few months. Don’t assume that your monthly rental will be what they advertised on the website. I made that mistake. I assumed that it would be a yearly lease, my mistake. Also they make you buy their lock for ~$ 20. Super annoying, I was expecting to pay a lot less, now I am paying about 30% more than I was originally quoted. TOTALLY DECEPTIVE! Ask when their rates will go up and how soon that will affect you. With no rate guarantee, I would not advise any storage unit. I am looking to leave quick. Lord help me liquidate.

Came here because of their internet-​advertised «$ 1 pays first month’s rent. If it sounds like it’s too good to be true, it’s because it is. Although I guess «$ 53.48 pays first month’s rent» doesn’t have the same appeal to it.
The actual costs are more like $ 1 for rent, $ 18 for their lock they require you to purchase, $ 11 for their insurance they require you to purchase, and about $ 20 for an application fee.
The unit itself was fine. Not anything to write home about (or on Unilocal,as it were), but about what you’d expect at a relatively-​inexpensive storage place.
Another semi-​annoying thing is that the office is open until 6pm. So if you are wanting to borrow carts to help move your stuff, those have to be returned by 6pm. Access to the units remains open until 9pm.
The bait-​and-​switch pricing was very annoying though and I certainly would look elsewhere before coming back here.

I’ve been renting a unit here for just over a year an it is a constant mess. The security is a joke and the lighting inside the units is non existent. I finally learned my lesson after my unit was broken into and the response from the on site employee Nikki was nothing short of rude and completely unsympathetic.
Added to that, about three months prior I was stuck in the elevator and pushed the alarm for help. It was July in Arizona which means 110 to 120 temps. No one came to help nor were there cameras in the elevator. After about 15 minutes I was able to pry the doors open and went I to the office soaked in sweat and pretty panicked. They stated that they didn’t realize an alarm was being pushed. Turned out the alarm was connected to nothing! There were no cameras in the elevator, and although There was supposed to be a working phone in the elevator it was not working.
After the break in, I filed a police report and requested the video footage of the robbery. Nikki stated that they turned the footage to the police already but when I asked for the report number she refused to give it to me. (Note that I received a call from the district mgr later and his response was that he didn’t know why she would not give me the report number and he would follow up with her, but I still have not received that information).
To date I have not been offered any type of remuneration or refund. In fact, my storage rental fee was increased after the elevator instance although new customer rents were lower.
I finally went back five days after the break in and moved to a PODS storage unit. And guess what, the «secured» gates and buildings were wide open. when I asked the office to secure them Nikki rudely told me that would inconvenience them because they had an auction that day and still had people picking up.
By the way, the PODS unit I rented was just $ 7 more a month and it is kept much more secure.
One more thing, the district manager was quick to blame the police rather than the property’s own shoddy camera system for the multiple robberies that had gone unsolved there. I wonder how old and cheap that cameras are.

A Storage Locker is just a storage locker. The only thing that really makes one better than the next is price and customer service. I made the mistake of not shopping around and when I discovered that Public Storage on Camelback is significantly more than its competitors, I still wasn’t motivated to relocate to more reasonable storage until the office staff became increasingly rude. Paying more is irritating but there was no way I was going to continue to support staff who have no sense of customer satisfaction and basic courtesy. Clearly they don’t realize that the bottom line is that it is the cusomter that pay their salary. Never again, good riddance

Since moving to Phoenix in the Summer of 2001, I’ve rented from three different self storage companies. The first was in Mesa and was not climate controlled. Imagine my surprise when, two months later, I move into my first apartment and find a nice surprise with all of my candles. Stupid. The second was climate controlled, close to where we used to live and was a great experience. So, this time around I knew what I needed and was able to execute a lease rather effectively.
This weekend I picked up my bike and brought it home, but we don’t want to park our bikes inside because they’ll take up too much room. Our storage shed, meanwhile, had become filled to capacity with my power tools (yes, Robear. I do need two circular saw, a miter saw and a table saw, along with the Shop-​Vac and hand saws.), Christmas decorations, bed frames, a box of photo frames, closet doors, planters and potting soil and a gas grill. Finding a method to reorganize was not a solution. Public Storage, now that’s a viable solution. After looking at a couple of units, I settled on one that would fit nearly everything excessive from the shed plus a few bulky items that are taking up space inside the house.
Currently, they are running a special with the first month’s rent is $ 1 (but there is a one-​time administration fee) and subsequent month’s rents are reasonable. They generate an access code for you (picking my own would have been nice, but since I use the same basic code for everything this is actually better. you know, in case I’m abducted and they want my checking account PIN, voice mail passcode and storage access code altogether. You can’t store corpses there; I asked. They also told me the units can’t be lived in, so don’t try that.
This location is just around the corner from us, and while there isn’t 24 hour access (the only downside), the 6 a.m. to 9 p.m. window should allow us to retrieve most anything we need, even last minute items. If i decide it’s no longer needed, they will prorate the monthly rent if you give them enough notice. And since it’s month-​to-​month, you don’t feel obligated to commit yourself. [Another storage unit was contracted to 6 months, so I lost money on that one.]