The Enclave at Paradise Valley

I lived here for two years and it was the first apartment I moved into. The management was nice and friendly with me. The guy who set me up there always remembered my name which was really nice. Maintenance took a 2~4 days to complete a request. I was a little disappointed by the location of my parking space. It was all the way on the other side of the complex so I didn’t even park there. They had enough open parking near my building, but it didn’t mean my car was safe. I found a grocery cart on top of my car that left dents and scratches everywhere. Don’t get an apartment next to the little road that’s between us and the other apartment complex. It’s so noisy with people and cars going by at night. I always had a hard time sleeping. There isn’t a lot of green for people to take their dogs on walks. Just a really tiny patches of grass. Rent is expensive since the location is pretty convenient. It’s really close to the mall, Walmart, target, and McDonald’s. I never had any bug problems though, which I appreciated.

Here’s an update.
As any responsible person might do, I asked if the folks at the Enclave would be willing to report my rental history (i.e. my always-​on-​time payments) to credit reporting companies. I was told that they «don’t report positive information» to credit companies. So, they only report negative? What a bunch of negative Nancys, eh?
In all seriousness, that’s disappointing and indicative of laziness and spite and I’d say it’s unprofessional.
Oh well, I still stand behind what I said about the neighborhood and price. The staff is pretty iffy and inconsistent, though.

Management is rude and unprofessional. I don’t recommend living here or at any of the other apartment properties that they own.
I had been living there for just a few months when I was out of town for a weekend and I came back late on a Sunday night to find my front door wide open with two water damage control guys trying to salvage what was left of my apartment. I asked the damage control guys what had happened and they had explained that the pipe behind the washing machine had burst. They said that by the time they were able to get into my apartment, it had been submerged in 3 inches of water. When I asked them how they were able to get into my apartment, they had told me that the apartment maintenance guy had let them in. Then they proceeded to let me know that they had actually asked the maintenance guy if he could help them try to salvage some of the electronics and the furniture and the maintenance guy said that it wasn’t his job to do that and he just handed them the keys and walked away.
The next day, I went into the management office to find out why 1) no one had notified me of the situation and 2) why the maintenance guy just left two complete strangers into my apartment and then just took off. The manager responded by saying that they had not notified me because they were understaffed and they were closed by the time the maintenance guy found out. She said that she was about to call me right before I walked in. I was infuriated. You would think that something like this would be important enough for them to either come in on their day off to notify me of the situation or to have the maintenance guy call me to let me know I don’t have a home to come back to. I explained to her what the damage control guys had said about the maintenance guy and her excuse was that he was really sick and that he didn’t feel well enough to stay while the damage guys were there. I also asked her what I was supposed to do and where I was supposed to stay considering the fact that I had lost everything I had owned and the flooring in my apartment was completely gone. She responded by saying «that’s what renter’s insurance is for.» She said that once I had talked with my insurance company that I could come back and try to negotiate something with her. I also asked her if she had another apartment available, but she said no. Weird thing is, somehow they were able to accommodate the tenant living in the floor underneath me (she was also out of town when this happened and the water soaked through my apartment and went down to hers).
It took the apartment two weeks to replace all the flooring. I also had to travel back and forth to the apartment on a daily basis because one of the times I stopped by the apartment to pick up some items, I found my front door unlocked and all the lights in the apartment turned on. I guess they didn’t bother locking the doors or turning off my light because they weren’t the ones losing their belonging or paying the electric bill.
Living here has been the worst experience I have ever had.

I got an AMAZING move-​in special, and a very competitive rent considering the location and amenities. One of the things that sold me on this place was actually the very sincere and accomodating customer service I got out of the people running the show. I also love that there is washer/​dryer in the unit. To me the convenience factor is worth at least an extra $ 50 a month. I am within biking distance of Target, Wal-​Mart, Chase, Chipotle, TJ Maxx, Whole Foods, and Paradise Valley Mall … and that is just what I’ve discovered so far having been here a week. Everything is in one place, and there are probably half a dozen bus routes close by too. I specifically like Route 39; it travels on the 51 between the mall and the Central Avenue downtown area.

The Enclave at Paradise Valley, is it worth consideration and a visit? Like you, I did some internet research while seeking a decent community prior to moving. What I found, however, was hardly helpful. It became readily apparent that the only parties posting comments online were disgruntled current and/​or former tenants, and employees of the communities in question trying to do damage control. Obviously you could not expect a completely objective assessment from either of those two parties.
I moved into The Enclave (formerly Paradise Trails) in November of 2010, with the intent of only staying for 6 months while searching for a house. Well, the house search took a little longer than expected and I ended up here for a year, but I think I can offer you a qualified opinion that you may actually find useful.
Prior to moving in I compared all of the surrounding communities to the Paradise Valley Mall, and this was hands down my favorite. Here are the items that I considered important in my search and their status at the time I moved in;
RENT — Discounted, very competitive, and it has remained essentially the same throughout the year I have lived here; I believe it was increased by roughly $ 8/​month at some point to account for changing utility costs.
DEPOSIT — At the time I moved in, waived OAC.
WASHER/​DRYER — Full size units in every apartment.
FLOORPLAN — Very open, with ceiling fans and walk-​in closets.
UTILITIES — Water/​Sewer/​Trash were included in the rent I was quoted, and the only required utility not included was APS for heating and cooling. I was concerned about efficiency, as the window panes do seem thin, however I can honestly say I was pleasantly surprised. My unit is a 2 Bed/​2 Bath, and I am not a miser. I keep my A/​C between 75 and 76 degrees during the summer and my heat at 78 degrees in the winter. My highest electric bill was $ 145 in July, the hottest month of the summer.
As far as the staff and maintenance goes, I have never had an issue. The original staff when I moved in was replaced when the property changed ownership recently, and then too the temporary staff that was in place during that transition, but I have found every one of them to be very pleasant and accommodating. The ladies in the office now, who I believe are intended to be the permanent staff, are no different. Grade A.
That’s pretty much it in a nutshell; I’m not doing a commercial and see no reason to get into any amenities or options. Not that they do not exist or are not nice in themselves, they are just very secondary to me when considering a place to live. Plus, they’re very visible should you tour the property, and you’d be able to make your own assessment then if those things are important to you. Good luck!

We’re currently one third of the way through our lease and I cannot wait to move out of this place. The property looks nice enough and the grounds are well kept, but our experience here has been lackluster at best.
The staff is rude, for starters. They don’t handle complaints in a gracious or timely fashion. We had an issue with a drawer in the kitchen that kept tipping in. They came out five times before I gave up on that. Yes, it sucks, but that’s par for the course here.
Last Monday, something caused a flood in the bathroom/​hallway/​kitchen area after hours. It took the on-​call maintenance guy over an hour to arrive, and he couldn’t find the source of the flood, which had thankfully stopped at this point. The carpet person arrived another ninety minutes later, ripped up the carpet, sucked up the water and set up a large fan. By Thursday, I was asking the office when they would be replacing said damaged carpet. They told me that they would just be cleaning it and not replacing it. They also said that I told them the source of the flood was the second bathroom’s toilet (I did, really? It’s good to know I live in Imagination Land.) On Friday, I went into the office again, and they told me they’d be out to clean it that day. Right around closing time, the carpet person’s assistant showed up, removed the fan, and did no cleaning or tacking down of the carpet. He said he didn’t know he was supposed to do those things and didn’t have the materials to do so. Finally, eight days later, they have tacked down and cleaned the carpet, after much nagging by me. I have never had to work so hard to get basic service from an apartment complex.
In addition, they do not keep track of packages in the office consistently, and I have had mail go missing on more than one occasion.
They also roll water and sewer into your rent price. They recently raised this, so our rent went up, mid-​lease. I am disturbed by the fact that they can change what we pay pretty much whenever they like.
Pros:
— Close to shopping and grocery stores.
— Easy to get in and out of.
— Relatively quiet.
Cons:
— Rude, non-​responsive
— Things don’t get fixed properly.
— Price may change.
EDIT: The complex changed ownership at the end of my lease, so this review may be completely outdated at this point.