Rondo Pool & Spas

THE GOOD: Our pool was finished at the end of September 2015 and it is exactly as envisioned. We LOVE looking at it, although we haven’t got to actually swim in it yet since by time it was done it was too cold and still isn’t warm enough. The final price we paid was the price quoted. Our sales guy Bryan Clarkson was great to work with and the saving grace of the company. He really listened to our ideas and made them reality. The pool so far has been incredibly easy to take care of and we have had no issues with equipment.
THE BAD: Communication wasn’t the best. Specifically between Rondo and some of their contractors. The decking installers they hired did a terrible job and had to redo much of the work. We had to bring the errors to Rondo’s attention and really felt they should have noticed the mistakes first. The finish we chose (ultra-​poz) mottled much more than they led us to believe. I love the smooth feel though so it’s a tradeoff with the pebble surfaces.
THE DOWNRIGHT HORRIBLE: We were told it would take about 8 – 12 weeks from signing the contract until swimming. It ended up taking five MONTHS. I think they just took on more projects than they could handle and weren’t able to stay on top of them.
I wanted to write this review now as it was around this time last year we were starting the design phase with them and thinking we would be swimming by the fourth of July. Had I written this review in August I would have given them one star. But now that everything is said and done and the end result was fabulous I’m giving a solid three stars. Just go into the project knowing that everything will take at least twice as long as what they say and you won’t be disappointed.

All I know is that Rondo pools is THE BEST !! People need to understand it takes a lot to build a pool. Mine is amazing and Kevin the owner takes my calls on his cell ²⁴⁄₇. Even 2 years later he is quick to warranty things I break. There are a lot of pool companies folding and not finishing pools and keeping people’s money. The integrity of Kevin, his family and his employees speaks volumes. Would look no further than RONDO.

So pleased with Rondo Pools! Amazing customer service and follow-​through! We without a doubt would hire (or recommend) Rondo for our next pool!!!
Background: We are the 2^nd owners of our home so we have no history per se with Rondo installing our pool. We also have never had any past issues or service concerns with our pool (it runs and looks great). However, recently we had a concern with another pool service company denying a claim for one of our filters. I called Rondo to get some clarification and was told they would look into the issue and get back to me. Not only did I immediately get a call saying they would look into this but also got a few emails noting that they would research our pool and follow-​up on things. Shortly thereafter I got a detailed, thorough and thoughtful email from the CEO explaining the construction of our pool and home warranty issue at hand (bottom line a misdiagnosis by another pool service company). He didn’t have to do this as he wasn’t even getting any business from us, but felt the need to go the extra mile and educate us on our pool construction and explain the situation so our warranty company had the proper information to asses our claim. I now understand why they have a reputation of being the best pool builder in the area! My husband said if we ever build another pool, or refer a friend, Rondo Pools will definitely have our business!

Beware of using this company for a pool remodel. Poor communication & customer support. The individual in charge of remodel failed to show up for mulitple appointments without the courtesy of calling or texting prior. At least I found out early, as I can’t imagine how frustrating it would be to be in the middle of a project without good communication and confidence that they would actually meet committments.
Note: I have updated this review to remove the individual’s name as he sent me an inappropriate text regarding this Unilocal review. Hmmm, now they communicate?!

I was initially impressed with the pools on site as they have a design similar to what I envisioned. I set an appointment with Dave Furman. After a detailed walk around the pool, Dave told me that it would take 2 weeks to get a proposal delivered. After 2 weeks, nothing. Giving the benefit of the doubt, I called him after 2 ½ weeks and he didn’t call back. I called the front desk after 2 months, and was told by the helpful sounding woman who answered that she would personally call me back (even gave me a 2 day window for the call) if Dave would not. I felt better, maybe I just fell through the cracks. Despite my optimism, that failed also.
I expected courtesy and honesty. Now that I see a pattern in the employees, I feel lied to. I can’t imagine living through a build project this way. If the responsible person is too busy, lost his notes, or needed to re-​visit the site, I would expect a phone call. I still suspect that they have a quality work product, hence the 2 stars instead of 1, but lack of responsiveness and sincerity in a contractor would make for a difficult building process.

We didn’t actually use Rondo to build our pool! We’re under contract with Shasta and nothing was happening. We were really frustrated and didn’t know what to do. Someone told me about Rondo, so we decided to stop and talk to them. Joe sat with us for a while, listened to all the specifics and gave us some very honest insight. We decided to wait it out with Shasta, but he explained a lot about the process and told us how to light a fire under them. If I ever have anything pool related again or anyone ever asks me for a recommendation, I will go with these guys 100%.

I called almost a week ago inquiring information regarding having a pool put in my back yard. I spoke with Adam Cresswell and he was very informative about the process and friendly. He went over pricing and told me he would get me in contact with their financial specialist Julie Fletcher to find out a price limit and then go from there on designing my dream pool. Well that never happened.
I have not heard a word from either one of them since! I have emailed a couple times and called a couple times but nothing. Maybe they were abducted by aliens who knows. I’ll have to call up another company and see if they want to make some money instead.

We recently purchased a pool from Rondo. We looked at a few companies and were the most impressed with Rondo and designer Raphy Avakian. He really impressed us with his design and presentation. The build went smoothly even with all the rain we received in the area. They even were able to workaround the landscaping work that was being done in the backyard. Danielle, our customer service representative, was always quick to respond to any question we had. We have a house in a new housing development and the new home counselor has even sent prospective buyers over to look at our new pool.
Would definitely recommend Rondo to anyone looking for a pool.

My name is Lynnette, we had Rondo pool build our pool in 2011. We spent nearly $ 36,000 on our pool (no spa) during the contract and build Jason our sales person would make promises or guarantees throughout the build process that unfortunately were never followed though on. Within the first 4 months our pool LED lights filled with water, Rondo sent the electrician out to fix the issue. We were told that it was an electrical issue and not the lights so the said LED lights were never replaced. Within 8 months of having pool completed we had a PVC leak which cause pavers and ground to be excavated. At 12 months our $ 500 vacuum went bad which had to be repaired at our expense. At 24 months our pump began to have issues that to date have been unresolved and currently we are having electrical issues with the sub-​panel and GFI’s that Rondo installed. We spoke many times ti Sandra in the office who was pleasant and tried to be helpful, but she does not have authority I am told to resolve issues. We spoke to Rick in warranty who was VERY aggressive, arrogant and argumentative and finally we spoke to Kevin Rondo who basically told us that the above mentioned items are our responsibility to take care of. Having spend the money we did on this pool we should have not be faced with nearly $ 1,000 in repairs for a pool that is less than 3 years old. STAY CLEAR OF RONDO POOLS!!! We are planning in the future to build a new home and when the time comes to build a pool we will be looking for another company to use.

In the end Rondo did a great job with our project. While the communication could have been a little better, it was good to get involved and stay up to date with the project myself. Even after the build they resent out crews several time for correction and got it done right, which was excellent. For spending the extra 35% on a pool to have quality control, warranties, and a manager of the project to supervise the subcontractors, Rondo was definitely the right choice. Kevin, the owner, was accommodating in hearing me out on my concerns. After interviewing the subcontractors as well, Rondo was one of the builders they enjoy working with the most. Our pool was also completed in 50 days from signing of the agreement, which is a quick build, and by keeping our payments coming they get getting the jobs scheduled for us, we we appreciated since we have a child on the way. They are also doing our neighbors pool as well now. Good luck!

We just completed our pool remodel with Dave Furman at Rondo Pools. I got estimates from 5 major pool builders in the valley before deciding on Rondo. We love our new pool! This was an average dollar project at $ 15k but we never felt our small job was less important than a big high dollar one. More importantly the process was the easiest remodel project (new kitchen, floors, & doors in a year) I’ve done to date on our home. I’m sure this is thanks to Dave and keeping the project on track. This is our seasonal home and I was concerned about monitoring this project from Chicago but it turned out quite easy to accomplish with Dave in constant contact with me and updates. I’d recommend Rondo pools to my friends.

Called Rondo to discuss pool remodel and to get quote. Dave came out a week later to look at everything and told us we would email quote to us. 2 weeks went by no quote. Called Rondo were told someone would get back to us quickly. 2 months later still no quote and we have gone to a more responsive pool company and work is being done.