Pizza Hut

Shame on the staff that works at this location, at first I tried getting the special of three topping one large pizza for 8.99 and was told that offer is only for online so I went to order for delivery online along with a 2 liter pepsi, then called the store to confirm my order and was told it went through and it would be delivered in 35 minutes I waited 50 minutes then called back as the food was not delivered yet, the answer I receive from a rude girl who picked up the phone at Midnight was that it was cancelled because the driver had said he knocked which there never was anyone at my door as I have dogs who bark when they knock and that he received no answer when they called my phone which was also a lie because i had my cellphone right with me and was laying on the couch in the living room waiting the whole time for them to show up, I tried explaining that it was all false and that i had been waiting the whole time The rude girl then said i can place my order again tomorrow I was already hungry and had waited an hour for nothing very very poor service!!! This was Friday Night November 13^th. I really hope the owners fix this staff because they feel like they run the store and can talk to customers however they want too when in fact I did’nt deserve it.

Let me preface this by saying I actually felt compelled to make a Unilocal account just to prevent other people from suffering the inexplicable ineptitude of the particular staff I dealt with during my visit to this location. My regular store is on 19^th Ave. & Indian; they have never done me wrong, and I will never again go astray. Let me also just say that I have worked in pizza (in a real, from-​raw-​materials pizza kitchen), so I am not fooled. I know how pizza works, and my standards are the product of that experience.
During the dinner service on Saturday, August 29^th, I visited the 43^rd Ave. & McDowell location with three friends. I placed the following order for dine-​in, and paused between requests to allow the crew member to input my orders: «I would like three large pizzas. The first will be the Giddy Up BBQ Chicken with a stuffed crust. The second will be the Pretzel Piggy on a pan pizza crust, but the order is for a vegetarian, so please make sure no bacon is added. She would also like to switch the standard Balsamic drizzle for a barbecue drizzle instead. The third will be the Garden Party, extra sauce and no cheese, please.» The crew member read back my order, to the letter, and I went to our table to wait.
It goes promptly downhill from here.
First Incident: A server comes to the table with my friend’s separate chicken wing order and drops her fork. She kindly offers to replace it, but when she does, she leaves the dropped fork in the middle of the dining floor. I’m sorry, why?
Second Incident: A second server come to the table to tell us two of the pizzas are ready to come out, but the third (my Garden Party) is being remade because cheese was added by mistake. Because I know that «no cheese» is a curveball request, this doesn’t bother me too much, but now they have to trash a whole pizza, and that sucks.
Third Incident: My pizza arrives and, to my severe disappointment, I realize it is completely wrong. I hate being the complainer, but it’s wrong enough that I need to address it. I approach the counter and explain to the same crew member who took my order that my pizza is incorrect. She says, «Yeah, you ordered the Garden, it has no meat.» Perplexed by this response because it is wrong on so many levels, I say, «I realize what a Garden pizza is. I ordered the Garden Party, extra sauce, no cheese.» To be clear, the Garden Party is defined as a Garden (Veggie) pizza to which three things have been added: a crust flavor edge, fresh spinach, and a Balsamic drizzle, all of which are what makes this a $ 15.49 item. I go on to say, «The pizza on my table lacks the crust edge I paid for, the spinach I paid for, and the drizzle I paid for. Thus, it is not correct.» The crew member seems confused by my complaint and says, «Do you want us to add the stuff to it?» As calmly as I can through my annoyance because, no, you can’t just add a new crust edge, I say, «Yeah, I suppose you can.»
Not a moment later, I realize this process is not worth it, and I flag down the manager to request a refund. The manager, Daniel, was very polite and showed the appropriate level of remorse while making sense of my issues and processing my $ 17 refund, for which I was grateful. He also offered me a store credit, but because it would be specific to that location, I declined.
Fourth Incident: I return to my table and realize they’ve brought out my «corrected» pizza regardless, which I decide to consider a small victory at this point. One bite in, however, I find that they have managed — once again! — to drop the ball. The featured sauce drizzle for the Garden Party is the Balsamic. They used barbecue. I take a deep breath, process my First World Problems, and move on.
Fifth and Final Straw: As I eat my pizza with no more enjoyment left to spare for the meal, I am tasked with experiencing one final aneurysm. Now, when I placed the order for our table, I specifically requested two separate pizzas that have no meat on them. I even specified that one of us is vegetarian (I felt no need to mention it, as my pizza was inherently vegetarian, but I also do not eat meat), so I thought it would be logical to assume that the staff would take extra care to ensure no meat made it onto the pizzas by mistake. Apparently this was far too lofty an expectation, because I plucked a chunk of bacon fat the size of a dime off of one of my slices.
At this point, so baffled I was nearly crippled by the sort of laughter one only experiences when sanity dies, I resolved never to return to this circle of Hades cleverly disguised as a Pizza Hut.
Now, the carryout/​delivery only location on 19^th Ave. & Indian? You still have my heart.

HORRIBLE service received yesterday. I had to repeat my order probably five times to the gentlemen that took my order via phone, «two medium pizzas with honey siracha DRIZZLE on top and a cheese personal pan pizza.» I checked the pizza when I got there and it seemed fine however when I finally got home and bit into the pizza I realized instead of the honey siracha DRIZZLE I ordered for on TOP my WHOLE pizza was honey siracha sauce, so NO marinara sauce… didn’t even know you could order it like that or even know who would. It’s a shame because I order offen, myself online usually, and the two times I have called to place the order to use my daughter school «free personal pan pizza coupon» that same gentlemen screwed my order up each time. Will go to papa johns now!

It is Sunday night and I put in my order online. it said it would take 20 minutes and it would be ready at 11:51 PM so I drove there as fast as I could and got there at 11:54 and to my surprise they had already closed even though their hours say till 12:00. I understand everyone is trying to go home BUT you can’t make customers drive all the way to you even though you told them their order will be in at 11:51, arrive before closing hours and just pretend they aren’t there. That is completely wrong! Either change your store hours or serve customers until your posted store hours are marked. Especially if you know a customer is coming in. I am very displeased!

Pizza sounded good after our driving around so we decided to eat here. It was a nice, updated Pizza hut with the stone façade all around. Bathrooms were decent (You have to get a key to use it). My only problem was the only server was attending to a birthday party and it took some time to get drink, food order, and served food. She did however apologize for the wait and thanked us for our patience so it made the wait much more tolerable. It was your standard Pizza Hut food which is what we were looking for.

Fast and friendly lunchtime service. In and out in less than 30min. Food hot and fresh! The staff make you feel as if you are important and even remember regular customers and what they order. There was a postman that arrived after I did, the waitress greeted him, and told him his regular order, and he said it was correct. I will go here whenever I am in the area and want Pizza!