Midas

I took my truck to this Midas store today for an oil change. The manager Jim was very friendly and professional. The store was clean and had a nice area to wait in while my truck was being serviced. They did the oil change and suggested a few maintenance items to perform the next visit. Overall I was pleased with their work and I will return again. I hate pushy repair shops that try to force other services. This was a pleasant experience that I would recommend to others.

I set up an appointment for an oil change at Midas when I couldn’t get into my regular spot.. They got me in and out in just under 30 minutes (most other places I go they say 30 – 45 minutes, but I usually end up waiting up to an hour). They had wifi available and a nice selection of magazines (not just about cars which is a plus for me)! They found one issue with my car and took me outside so they could show me, which I appreciate since I often feel I get taken advantage of since I know very little about cars. I would definitely recommend this location!

I went to Midas on bell rd. about an alternator problem. After an inspection they told me it was fine. I then went to get a second opinion and was told that the alternator was bad so I went back to Midas the next day because they were the ones who installed it and it was still under warranty. after telling them that I had a second opinion and that company said it was bad they went back out to my car for a second inspection and started to tear my car apart, looking at things that had nothing to do with the alternator. After they tore my car apart with their non alternator inspection they told me they wouldn’t fix the alternator after they had already told me they would just the day prior. I then asked why they wouldn’t fix it, that it was still under their warranty and the manager said in a narcissistic manner that I had «unprofessionally installed lights and electronics» that my «wires were killing the alternator» and that my electronics were «crappy» and he could «install them professionally himself» then he said he would give me a free alternator if I paid $ 400 for labor even though it was still under warranty. I did not agree with this and voiced my opinion then walked out of the establishment, at which point the massager followed me out and came after me aggressively, fully intending to hit me if it were not for one of his employees physically restraining him while I left. just be warned that management at this Midas are hot headed when being disagreed with and handle things in a violent manner, as well as not honoring their warrantied work and by not honoring this warranty they seem to be not complying with the Magnusson-​Moss act protecting warranty holders from this happening. They also lie to corporate so they can get what they want so if you want a company that likes to screw over people and lie I do not recommend you going here.

DO NOT BRING YOUR CAR HERE!!!
I brought my Toyota here last week to have the rear brakes fixed. I got a call saying all I needed was to have the drums cleaned and the system flushed for a mere $ 100. I thought that was great considering I wasn’t spending hundreds on repairs. The car is now less functional than when I brought it in. The rear brakes don’t engage AT ALL! They tore down the shroud in the front for some reason so now my tires catch on it, they left the filter basket and the cap off the brake fluid reservoir so now the line it full of grit and crap again. SUCH A SCAM and a huge waste of time. Avoid like the plague!

This place has had a complete renewal, the last time I went in it was for a discount oil change. The place was dirty the staff flaky. This time, I was really impressed, seems like the new manager has hired new people and cleaned this place up… in more ways than one. I went for an oil change but I had them do my brakes as well. Very satisfied, they showed me everything, explained everything. The only thing I would complain about is their sign, it’s hard to see and I drove past the place and had to do a U turn on Bell and go around to get there… otherwise happy to give them a good review because if they screw up I’m just as happy to bury them.

I wish I could give no stars. I set up an appointment for an oil change before going out of town the next day. I arrived and gave the manager Shane my keys. I was told it would take 45 minutes which was great because I was going to work soon after. I went to lunch and came back an hour later. First off there was not a soul in the office to greet me for about ten to fifteen minutes until finally a worker came from the garage and asked if I had an appointment. I told him my name and that my car should be ready. He had no idea what was going on or who I was and told me they had yet to start to work on my car. About 15 minutes later Shane came back and did not even recognize me even though I was just in an hour ago. He asked if he could help me. After telling him my frustrations I got a story about how they have multiple projects going on. That’s great and I would not have minded if it took a little longer than expected but the fact they hadn’t told me a real estimate of time that they cared very little about customer satisfaction and that I couldn’t find an associate for 15 minutes ruined my entire experience and made it so I had to take an extended road trip with no oil change. I will never return and suggest you go elsewhere for your car troubles.

1:00 pm appointment at Midas on 42^nd. St. & Bell rd. Phx Az for minor welding of exhaust pipe 15 minutes according to the mechanic at 2:30 pm my car was still in the parking lot, and was told it will be longer. The mechanic said he was by himself and has to finish some paperwork. I asked for the keys and left. I will never go to a Midas again.

When Bob Ostercamp was the manager, this place was the BEST! He had the best mechanics and gave you great service at a discount price. Bob has retired & this place is horrible now. Say they fix things and don’t. Don’t go, waste of money!

Service was awesome. The manager Adam goes far beyond expectations to make things right. This Midas always has your best interest at heart and will not try and sell you something that is not needed! Finally a auto shop you can trust!

great service always got attended to quickly. I have used them for everything from an oil change to brakes and a transmission flush. They have never tried to push extra services on me or my wife and I have never had an issue with the work they have done. They have always given my world class service.

When times are slow this place will make up for it by exagerating the problems with your vehicle. Customer beware! The service you get is not the one you really needed.

5 star service my butt! I literally saw 3 people come in and just stand in the lobby. No greeting from the owner… nothing! I left. Will never come back or recommend.

Hey trust me when i tell you… you will receive 5 star treatment at this midas on Bell road. Located only about 1 min off SR51 here in phoenix… it is you one stop destination for everything that is ailing your car, truck, van, SUV, or motorcycle. I remember when I first moved out here in Feb. I had some serious issues going on with my 1999 Jeep Cherokee classic. My wife and sister-​in-​law drove our Jeep from Chicago Illinois, more than 2000 miles, and I have to say it made it all the way with no troubles to speak of.
However upon arriving in Arizona, i noticed a few days later that the check engine light was on… and i knew i needed to rectify any problems i was having with the Jeep before i took it for it’s emission test out here. Well to make a long story short… being new out here i didn’t know who to trust to fix my Trucks… also own a 2004 Chevy Colorado… and i had heard some true horror stories about how car mechanics try to swindle you out of thousands of dollars out here.
So since i needed an Oil change i decided to go to Midas and at least get that done since they were offering to rotate the tires as well all for only 19.99. While i was there i had them check out the check engine light… and check for anything else that was wrong with the Jeep again before i took it for the emission test. I have to tell you it was the best decision i have made for my trucks since i arrived here.
Bob Ostercamp who is the manager at this location has consistently given my great deals on all my automotive repairs. He is honest, direct, straightforward, and most importantly he cares how your vehicle runs. He has a great staff of certified mechanics and you can trust they will always do the very best job. This location gets a lot of repeat business because of all these factors.
So if your ever in need for honest, reliable, and great service please visit these guys… i promise you… you won’t be sorry. Take Care my friends!!!