Long Wongs

I called in my order ahead of time and was told it would be 10 minutes. I showed up 15 minutes later for them to make me over over 25 minutes for my food as others who ordered after me were given their food first. Last time I eat here or send anyone I know to eat here.

Not very good service I ordered a pick up and took over and hour to be ready I asked them how much longer they said 10 more min they didn’t see your ticket ! While I waited the got other 2 orders wrong !

Worst service EVER! I let them know that they had overcharged me on one of my pizzas, instead of acknowledging the mistake and refunding me back the money they overcharged, the manager «Victor» proceeded to argue with me, he finally said «I’ll just give you a dollar back to get you out of here» to get me out of here? I am a professional adult who pays taxes and votes, I’m not a homeless person who is trying to scam A business out of something, to get me out of here? I have never been treated this awfully. I was almost embarrassed for the manager, at how foolish he was acting. I felt bad for the owners of this Arizona staple. The «World Famous» Long Wong’s pizza and wings should know what a terrible manager they have working for them. If I were you «victor» I might stop wearing polos with my name on them, or at least be embarrassed at the way you treated a long time patron today.

Was not immediately impressed when I walked in. Place is in desperate need of some renovation. Drink was served in a cheap plastic cup. Food was served on plastic dishes. Waitress was unfriendly and made a face when I wanted my sauce on the side. So I ordered a salad instead. My partner ordered the special, boneless wings and a 7″ pizza. Salad was huge and ok. Did have lots of chicken but chicken was bland and breading was awful. Also way too much cheese. My partner said the pizza was bland and the chicken «wings» looked like popcorn chicken from sonic (which didn’t taste near as good as sonic). I also found it unsettling finding hair that I know isn’t mine (cuz I have no hair!) In my salad. Gross. Never eating here again

Petrified Wings
I can only say that the wings are over-​fried. I think these may have been fried three or more times. A piece of the wing hit the plate with a petrified clink.
The carrot and celery sticks are mushy and off color. I had to photograph the condition so you would know the situation at hand.

We missed the 11 a.m. to 2; p.m. $ 6 lunch special. It would have been ideal. Four boneless wings a seven inch pizza and medium drink. We had 10 medium hot wings and a 12 inch one topping pepperoni pizza.
That doubled the lunch tab.
Most reviews give a 1 here due to service. Is it fair to blast four stars off a review for non– stellar service? Our service was fine.
We’ve never eaten at Long Wongs, even with our 84 combined years of Valley residence. We enjoyed our first Long Wong’a wings. And pizza.
Several wings were crispy and deliciously crunchy. The medium heat was perfect. The pizza dough was soft, cheese deep and stringy, and each slice had at least one pepperoni.
The décor at this location is stylish and nice. However, the West Side tag crews cannot restrain themselves from personalized redecorating services. The look suffers.
There’s a daily Happy Hour $ 2 beers, 4 – 7.
My bone of contention with this Long Wong’s is no regular ice tea. But they’ve got excellent water.
Will we eat at Long Wong’s again? Definitely. Will we return here? Probably. Maybe bring the whole family.

I didn’t know if it was just an over exaggeration on the lack of service here but to confirm what everyone else has been saying, by far Long Wong’s has the worst customer service! Let’s start off by saying the wings were great but when we walked in the door we were not greeted nor asked if we were dining in or take out by the rude hostesses who just stared at us for a few minutes until our actual server came up behind them and asked us. The hostesses were rude, uneducated and unaware of their job title. Anyways, we were taken to our table and our male server (didn’t even introduce himself) asked for our drinks. He comes back with the drinks and he grabs our glasses by the rim and gave us no straws! (I’m a server myself and I know that is a HUGE no-​no). After a 30 minute wait for 50 wings considering we were the only customers in the restaurant, they brought out our wings with ranch that a fly flew into as he put it down on our table (no joke!) then, the server tried to charge me for a new ranch! My boyfriend explained to him and the server rudely took the ranch and said «I guess» and brought us a new one. This is the funniest part though… we are eating enjoying the wings because how starving we were and all of a sudden we are interrupted by a club surround system playing «F*ck Up Some Commas» explicit version! Totally inappropriate for any family restaurant in my opinion. Lastly, while we go up to the counter to pay, the hostesses rudely asked us for our tabs which were already laid out in front of her with cash and card and she continued to ask even when they were right in front of her face. Not a brain fart, just a lack of focus and interest in her job. If I were to ever visit this place again, I’ll definitely be getting it for take out. Maybe that’s why the inside of the restaurant was so dead. This is a serious review and I made an account just to make this apparent! Long Wongs, do something about your customer service ASAP!

Was just there last night and I gotta agree with everyone Worst service!!! Our server didn’t come to check on us at all we had to go to her. I’ll never b going back. Management needs to do something quick

If I could pick anything lower than 1 star I definitely would have. Worst service ever. We sat for 15 mins while people who sat after us had their orders taken. The waitress looked directly at me several times while I tried to get her attn but still never came around. I guess if you’re white, tattooed, or gay you shouldn’t even bother at this place. I love the wings but they aren’t worth the beyond terrible service. And to make it worse as we were leaving bc no one would take our order the waitress smiled like she was happy to see us leaving.

Worst service I’ve ever experienced. Waitresses walked right by our table multiple times and didn’t take our order. Didn’t even acknowledge us. Don’t go here if you want any kind of service. Horrible, horrible service they don’t deserve any stars.

This place is AWFUL! Not the food but the service. You try to place a pickup order and they wont make the food until you get there. What the hell is the point of placing a pick up order!!! Second, the ladies at the register and who answer the phone are (insert f bomb) R U D E!!! I could of slapped one of them through the phone and this has happened on more than one occasion. I called them back to tell them I was going to a different location and the bitch hung up on me! NO more service from me. I’ll stick to the one on 43^rd and Indian School

Absolutely the worst service ever if you’re white you don’t want to go into this restaurant they will treat you bad

Let me start by saying NEVER AGAIN ! Walked out of this place after 15 min of no service. The place wasn’t even busy at this time. Never will I be back to this place. Go to grandpa’s pizza instead

I feel like a solid three stars is perfect for a rating. My reasoning the waitress was super nice & managed to remember our entire order in her head without writing it down. But the food was ehh (insert straight face emoji here). I was really craving wings and should have went elsewhere. My son ate the entire grilled cheese which was worth the 3.75 because it came with French fries. But the fries were so boring, no seasoning or anything. They just give you these microscopic salt packets for the fries. Which didn’t help AT ALL. I got a burger and that was just as basic as the fries, now I have heard a lot about their burgers and was expecting something way better. It’s like they have don’t have ANY seasoning in the kitchen everything is super bland. Blah!!! The burger was bland, fries bland, wings were a-​okay. Hence the 3-​stars.

Bad… Used to be the best wings for me even though the pizza was really bad and for a while the pizza started doing better! Now pizza is beyond awful and wings are down there with its level. Yes it is loud and prices are ridiculous, was able to stand all of these due to the wings being so good, not anymore. If there was an option for negative stars I would use it for this place!

My family and i went in for lunch during a week day and it was not busy at all, only one other customer there. I ordered the buffalo chicken sandwich. first off it took an excessive amount of time to make 2 buffalo chicken sandwiches and one lunch special (6 Wings & fries). Finally my sandwich came out not being what i expected at all. it was supposed to be a chicken breast (grilled I assume) and what i received was 3 small pieces of dried out chicken on 2 pieces of sliced bread (not even a bun). It could not be eaten as a sandwich because the bread was soaked in excessive amounts of wing sauce. if i wanted a chicken sandwich with wing sauce thrown everywhere i would have made a much better one at home. No refills were offered on the drinks, we didn’t even receive the bill, I had to go to the counter and pay my bill without receiving one at the table. I requested ranch for my sandwich and was not informed i would be paying $ 1.50 for 1 ounce of ranch. Needless to say we will not be returning to this establishment and highly recommend not wasting your time dinning here.

The worst place I’ve ever eaten !! Windows haven’t been cleaned In years you can see scum on them. Every chairs ripped and rest have tape on them. Waitresses are slow. The sodas watered down the food is less then average our waitress was right behind the counter picking her teeth within 6 ft of the serving area. The restrooms look like gang city broken mirrors tagged up ceilings. Just a mess avoid at all costs !!!

Absolute worst dining experience of my life. When we walked in there was only one clean table, not empty mind you, just clean. The wait for our food was astronomical. When food finally came out it was cold and the sandwiches were wrong! Who puts mayo on pastrami anyhow? Wait staff was to busy talking on their phones to pay attention to customers. As I sit here writing this I am STILL waiting on the check and we have been done eating for a good 20 minutes. Save yourself the hassle! Don’t go!

I am forced to give this dining experience one star since no stars or negative rating is not an option. Besides the poorly attentive, or lack there of, wait staff, the food was deplorable from cold potato skins to horrible & incorrect sandwiches. It took forever to even get the bill or table cleared. This restaurant would be better served as a parking lot for the better surrounding establishments

We came late evening and needless to say it was pretty busy. It did take us a while to get noticed and seated but after that the service wasn’t that bad. We got our food and everything we needed in good timing. Wings were delicious and pizza was alright.