Applebee’s

Stopped in for dinner with 8 of us during my nieces softball tournament. Dinner was good and service was good as well. I left behind my husbands prescription sunglasses and didn’t realized for a few hours. The manager at this store was so wonderful she found them and put them away and made sure I got them back. I’m very thankful for her! So sweet. Thankful for her kindness.

They keep his place like an icebox! Music is way too loud, you can’t even have a conversation at your table.

Just to start the food was decent. Can’t complain too much. Now that that’s outta the way here comes all the bad. This location is ridiculous! The staff is very inattentive because you’ll order I’ve tea but they won’t bring you any sugar and when you finally catch them and ask for sugar they bring you a small tray full of sweet and low only. Not sugar. Next, the music. We’re talking full on norteñas and duranguense music. To clarify, I am of Latin origin, my family is from Mexico more specifically so I would know what that type of music is or even what is sounds like. And I was born here In Phoenix mind you. HOWEVER. The other 50 people in the building probably don’t share my same ethnic background much less know what is being said in these songs that are blasting and blaring! I would expect this from macayos but not Applebee’s. Overall very unimpressed or even comfortable with the atmosphere. So the only thing that was ok was the food. Just ok though. Anyway if your like me and want a good experience from a family restaurant I’d rethink this place. Just saying.

Its applebees what can you expect than the usual. You don’t come here for the service or a luxurious atmosphere. As long as you are treated well and keep your drinks filled at all times you are golden, and this location did that. I usually just go to Applebees for their happy hour drinks and food (you cant beat their $.55 bone in wings). Food was slow to come out thats the reason for the 4 stars but overall a good experience.

I was so excited to come in for dinner being that the last time i was in this location i had excellent service (it was also their first week open and a manager on every corner) well it was a 30 min wait which i dont mind. Im also in the restaurant business so i understand it gets busy it gets busy… I felt so disrespected when the hostess Aden called my child «THAT» she never apologize and she did it infront of other guests they all couldn’t believe it.
Im writting this review hoping that management can enforce better customer service & so that the employess can have better choice of words. Its not that hard. I will not be going back…
Sincerly,
A VERY dissapointed Applebees costumer.

Once again, it amazing how Applebee’s love making people wait to be seated with 2 small benches (maybe for 4or5 people only) but yet I see 4 open tables in bar area and obour 5or6 open table though out the restaurant so I ask the so called host why we can not be seated and she tells me? «because it’s to much for the servers to handle ??? WTF is this? Are you kidding me, god forbid they work a full section.. what a joke, make customers wait just so the SO CALLED WORKERS done have to work. what a joke but good for Chili’s because we left and that’s where we are now :-)

I’ve been here numerous times sat at the bar and had a few appetizers, love the bartender she has always been great. I totally wish today I would have sat at the bar just like every other time, needless to say I was terribly disappointed with the service, food and overall experience, not only did I have to wait for a waiter once he finally came to «help» he was rushed and short got us some waters and came back to take our order, after taking our order we waited at least 15 minutes before we saw him again at which point we asked him to bring us a couple drinks, once he brought our drinks my fiancé realized his beer was not the one he had ordered, he then waited for this waiter Richard H. To come back so he could address the issue, once we were able to see him we noticed he was busy with another table so my fiancé went to the bar and asked the bartender to change his beer for the one he had originally ordered, we waited about 20 additional minutes and our food finally arrived it was cold and stiff I tried to mention it but Richard kept running up and down our area he finally asked me if I wanted some A1 sauce, at this point I was halfway into my steak I was so hungry and didn’t wanna go through the hassle of having to wait an additional 20+ minutes for my food… He finally brought our bill after asking if we wanted some desert… We put our debit card on the card holder and he took it but when he brought the bill back for it to be signed our card had gone missing… To be later found in his apron!!! I was very disappointed angry and irritated all I wanted to do is leave. Needless to say I will not be coming back here and will not recommend this location to anyone else!

We had a Birthday with 32 people. They were very accommodating. He had plenty of help from Ana, Diana and the rest of the staff. A special thanks to Hazel! He was very patient and made sure we had everything we needed. We were very well taken care of. Thank you all again for making our family night hassle free and delicious.

The absolute worst Applebee’s experience ever, with 2 parents who were visiting from another country, they often look forward to visiting applebees and have been doing so for yeara, this is the first time we went to this establishment and last, the service was horrid, our servers were very rude, furthermore had to return our steak as it was not grilled to request, and usually a manager will come by and confirm, there was no manager, or so I was told, what’s worst is my mash potatos had a HAIR, a HAIR,…and not a single apology was offered or anything, basically the plate went away and another plate came, obviously we didn’t eat the mash potatoes for fear that the PUBIC HAIR was merely brushed aside, it is likely I will visit other applebees in the future but never this one

We came in about 2:30 in the afternoon, not many other customers around and our service was extremely slow, for a party of four. One of the forks we were given still had food on it, it took some real effort to get our drinks refilled while we waited for our food. Finally had to get up and get a new fork, couldn’t find anyone to help. The food was extremely salty and service was pretty bad, I would recommend going somewhere else.

Niki is an awesome waitress. Make sure you ask for her. Josh the manager is ver pleasant I will be back and we will ask for Niki. Food was good and restaurant is well lit.

The food was great but the service was bad. Took forever to get our bill. Nearly walked out.

Met some friends here tonight, waited over 40 minutes for drinks, the server got our order wrong overall not happy until… one of the managers came by and helped correct the situation. I was in the hospitality industry a while ago and understand that most mistakes can be corrected with some understanding and respect. I will be back again only because what happened can happen anytime but the way managers handled this was a cut above what was expected. Can’t talk about the food since it was cold so the next visit will be all about the grub

The service was slow, plates were dirty and our water came to the table only after we asked for it three times. The spicy Asian boneless wings had a funny taste to them.

Okay, I don’t mind country music, but when did Applebee’s turn into a country bar? The music was loud and took away from what you want… good conversation. You have to speak up just to be heard… hey, manager of this Applebee’s, do you read these reviews? Yes, it did takes long time for even drinks to be ordered.

Worst service ever! Just for a drink took about 20 minutes, waitress was rude and the food tasted like it came out of a bag from the freezer. Nothing at all good to say about this Applebee’s.

On this particular day my family and I hardly get to spend time let alone eat a good nice dinner every once in awhile together. We decided to go to Applebees and this was a disappointment to my family and I. We had the worst experience here. After being seated for about 13 minutes we were not asked If we wanted drinks. Immidiately we asked for drinks it’s only hot in Phoenix even at nine a clock at night it’s still 100 degrees out. Basically all in all I am saying when we were thirsty we had nothing to drink, when we were hungry we had nothing to eat, when we were ready to eat we had nothing to eat our food with.
Please try to imagine when your appetizers come riding along with your dinner it’s unpleasant and unexpected especially when you have a small table for a party of 4.

This place is gross service sucks. i think I just heard bartender say she needs to poop:/.

Okay seriously AZ? This Applebee’s is EMBARRASSING! The service! The food! My drink! Servers and bartenders are extremely unprofessional. They RUIN the Applebee’s name! Can’t wait till Chilis across the street opens! Hopefully they have better employees who take pride in their work and service! Shame on you Applebee’s on 75^th Ave!

Wow! AMAZING service!
We went there to celebrate my birthday (be sure to join Applebee’s loyalty club because they e-​mail you a coupon for a free entrée on your birthday!) and they honored our coupon even though I had not noticed that it was technically only redeemable at a different Applebee’s location. Very classy!
More importantly, the lovely manager, Abeer, was so gracious and cheerful about it. Instead of making us feel like she just did us a big favor by bending the rules for us, she was just delighted that we had found her Applebee’s store, and she wanted me to have a wonderful time celebrating my birthday at «her» store. I actually thought she must be the owner of the business, she was so warm and welcoming. After the meal, she stopped by again to make sure everything had been to our liking, and I told her she had been so welcoming that I thought she must be the owner, and she actually started to mist up at the compliment. What a lovely lady!
She must also be a solid manager, too, because EVERYTHING about our time there was spot-​on: from the warm welcome at the door, to smiling friendly servers, to hot food being served piping hot and cooked as requested, to our check being brought over immediately when we were ready for it, to drinks being refilled promptly, etc.
This isn’t the closest Applebee’s to our house, but we signed my hubby up for the loyalty club for THIS Applebee’s location and we’ll make the extra drive to come back here!
Abeer, if you are reading this, thank you for making me feel like a total VIP on my birthday! You are a fantastic manager and if I owned any service business, I would have made you a competing job offer on the spot. I am sure you have been a key to the success of every place you have ever worked!