Gigi’s Cupcakes of Phoenix

Their website and sign on the door say they are open until 7pm. Got there at 6:20pm and the doors were locked. Was looking forward to trying them out but went to Sweet Daddy Cupcakes instead who stays open until their stated time.

Fighting back the tears sharing this review. I LOVE CAKE! But I don’t much care for inconsistent poor service. Gigi’s has the best cake recipe — moist, sweet, honestly so close to home baked. Maybe try a new location… but why do I (the customer, paying customer) have to drive to score good service?

The cupcakes here are really good! And fresh! And the people are great! Every time I go in no matter who takes my order, they are always friendly!!! They help suggest what’s popular or «their» favorite and they never disappoint!

Great cupcakes! They tasted fresh. The staff was friendly and gave me a sample of a new cupcake they had! I enjoyed all of them!

I have always had a great experience when I visit the camelback location. I worked with the owner and their marketing person and LOVED my experience. I will continue to go to Gigi’s and check out the seasonal goodie. Pumpkin Latte is a must try!

Let me start off by saying that i LOVE this cupcakes! So much so that when my amazing dentist allowed me to make payments on an unexpected, expensive procedure i decided to share the love, in form of these yummy cupcakes. I called Gigi’s to order a dozen cupcakes (let me point out I wanted a dozen mini cupcakes) to be delivered a week later, the gal on the phone stated that there will be a $ 15 delivery fee! Now normally a delivery fee is acceptable, however the distance between Gigi’s and my dental office is HALF A MILE. The gal on the phone did ask to see if the fee could be lower because of the short trip but to no avail. The cupcakes are $ 18, the delivery fee is $ 15. I can not allow myself to spend the same amount of money on these items. Poor customer relations if you ask me.
Take care Gigi’s, I will find a bakery that can treat me like a valued guest and not another dreaded delivery.

Stopped in an hour and a half before they closed, and they had zero cupcakes. Disappointing.

Rude service. Planned on spending around $ 80 on dumb cupcakes that were colorfully displayed behind the counter as well as on a poster in front of the store. During time of order, we were told that the order couldn’t be placed because pick up was for tomorrow and today was the last day of the summer cupcake pack! Take them down, or post something indicating that orders can’t be placed after a certain day.

Like a lot of people we saw them on Undercover Boss and decided to give them a try. Looked them up on the internet and notice a couple sales/​coupons, one was «mention you saw us on Undercover Boss and get…,» so we went on Fathers Day. Granted we walked in at 4:30 when they close at 5 so there was no more than a dozen cupcakes left but that was ok, we did not need that many. However, when we walked in the girl came out from the back and looked rather irritated, the first thing out of her mouth was «we usually have more of a variety but we close in 30 Min.» I noticed a sign from the Undercover Boss show and said, oh that is how we learned of you, she says «Ya lots of people saw that show». So I asked her if she could recommend any of the cupcakes, she offered her opinion, which was little, and what specials there were. which she did not answer. I then asked how much they were and she again said nothing but pointed to the sign, so I said, ok we will take 4 cupcakes, and again looking rather irritated she boxed them up. At this point I asked again what their specials were and stated again that I had seen something on the internet about a discount to which she replies «whatever you saw on the internet does not exist anymore, our specials change on a daily basis». Now… I get that she probably had a long day but customer service is still priority, something she clearly does not understand. And now for the cupcakes… they were OK, not great, not bad, a little too much frosting and the cake was a little dry but that could be because it was the end of the day and they had been sitting there all day. I was impressed with how they look, Yummy and Pretty.
Since we were not too impressed with GiGi’s we decided to go check out another cupcake place in the mall, Sweet Daddy Cupcakes (3pm on a Sunday), and do a taste comparison… Sweet Daddy’s was by far the better cupcake, their display case was overflowing with cupcakes and the gentlemen behind the counter were super friendly and helpful with all their flavors.
I admire the owner of GiGi’s but it seems that she and her team are still a little out of touch with some of her locations, employees and quality control. I understand It’s hard to run a business and even harder to find good help and I cant imagine trying to manage a national company like her, but in my opinion consistency is the key, both in management and in product. Perhaps a little more training is in order for the Ahwatukee location because I find it hard to believe that this is a huge company making millions with dozens of locations across the country if what I experienced here is the norm, especially in quality of product.
In all fairness I will try GiGi’s again and update my review if anything changes.

I really wanted to give this place a 3 star review. I have no 3 star reviews! Why not? Oh well– it just didn’t earn it from my 4 experiences.
Here’s the thing. First cupcake — vanilla something or other– was basically good. Slightly dryish– good icing.
I returned. Champagne vanilla something or other. Moist. Wonderful icing. Yes!
Then I came back and tried a p-​nut butter chocolate something or other. Dry as the Sonora desert. Threw most of it away.
Came back one more time and I actually forget the flavor– but it was fairly dried out– not fresh tasting.
These cakes are too expensive to be so hit-​n-​miss. More miss than hit! On the last one I didn’t even eat the frosting! Just threw it all in trash.
Oh Gigi … Maybe it’s a good thing for my ever expanding waistline that you’re inconsistent. Or maybe I should just ask «which ones were baked today». As maybe the issue was simply staleness?
I keep dreaming of that champagne cupcake… Wishing you were more consistent for $ 3.50 per cupcake.
Oh, and I agree– the girl at the counter seems to know nothing and care even less. Almost like she’s bored to be there. Also true, 2 of the times there were very few cupcakes. What’s up with that???

I am so disappointed with Gigi’s in Ahwatukee. I wrote an email explaining my frustration and never received a response. I went here with my friend 15 minutes before they were supposed to close, only to find the doors locked. There were no notes on the door or anything to indicate the store closing at an earlier time. Horrible customer service. We saw an employee walking out and locking the doors as well. Looks as if she just closed early because she was bored. Seriously irritating, and even more so because they never responded to my email.

Ugh. Went to pick up ½ dozen cupcakes for Mother’s Day and all they had was 1 strawberry champagne and a few lemon and that was ALL?! What kind of shop specializes in cupcakes the runs out of them and doesn’t make any more? Not good service at all.

I got the strawberry lemonade cupcake. The icing was very sweet and didn’t have any noticeable flavor. I was expecting to taste more of a tart lemon. The cake was a bit dry but I could taste the strawberry flavor. The cost isn’t worth it. I think you could pick up similar cupcakes at your local Safeway.

I’m not really sure where to start with all that was wrong with my first visit to a Gigi’s today. First of all, it’s a very warm day out, 85°, and when I walked in to the store it was the same temperature inside as it was outside. Probably not good for the cupcakes or the customers. The girl at the counter was nice enough, but didn’t know much about the product. I asked her if the vanilla buttercream was made with butter only. She didn’t have any idea what I was talking about. I then asked her if the buttercream contained shortening. She said she thought it did. If that’s an accurate answer, I’m even more disappointed. After tasting the frosting I’m guessing she was correct. It was basically tasteless, no vanilla flavor at all, and a little waxy. While I’m discussing the frosting, there was entirely TOO much. It was on top of a chocolate cupcake that had very little chocolate flavor & was dry. About the only thing I can say positive is that the cupcake was a good size for $ 3.50.
It seems like whenever a bakery gets too big the quality is sacrificed. I can’t imagine the original GiGi started out with this sub-​par product. Definite waste of my $ 7.00.

I really wanted to like these cupcakes, but maybe I’ve just been spoiled by Chicago cupcakes. I thought the actual cupcake was just so so but I prefer mine much more moist– and the frosting was too hard and sugary– not really creamy like I prefer. My husband liked them, he’d probably give them a 4, but I will not return.

Bought 4 cupcakes today and just wasn’t impressed. We shared them among family tonight and the vote was pretty unanimous. Super sugary sweet frosting and dry fairly flavorless cake. The chocolate chip cookie dough was okay flavor wise. But overall, very disappointed in overpriced not so great cupcakes.

I’m a weirdo that likes plain cupcakes. No frosting.
I asked the girls at the front for my special cupcake and they seemed some what taken back.
«I dont think anyone has every asked for that. Umm. Yeah. I think we can do that»
But Hooray! They came through and it was a glorious day.
Super moist and fluffy.
Yum Yum Yum!

I puchased some cupcakes for a game night. I shared a chocolate flavor with a gf and I wasn’t impressed. Kind of dry. I decided to go back to give it another shot and tried the wedding cupcake and it was yummy but frosting is way too heavy and I had to remove most of it.
Sorry not as good as sprinkles. It’s a good location and a cute shop.

So happy we have a delicious cupcake shop in the area. As much as I LOVE Sprinkles, the drive to Scottsdale isn’t convenient. I would say I still like Sprinkles better than Gigi’s but overall we had a good experience. The guy working the counter was nice and checked us out quickly. We ordered the Candy Crunch Cake and Strawberry Shortcake. At 3.50 a pop, the cupcakes were good but the frosting was overwhelming. I never thought I’d say this but I think there’s such a thing as too much frosting! Just check out my Strawberry Shortcake pic here, that frosting is crazy:

Stopped in yesterday for my free election day cupcake (awesome marketing idea!)
This place is adorable. I was greeted warmly and was cheerily served even after I told her I was just in for the free cupcake deal. Great customer service.
As for the cupcakes, well, full disclosure, I’m a complete cupcake snob so…
The cupcakes have a TON of icing on them. I’m not a particular fan of icing so that was a negative for me, but my daughter, that was great! And the icing was way too sweet.
The cake itself was moist but really lacking in flavor.
And they are expensive. $ 3.50 for a cupcake is a little ridiculous.
Their packaging and décor is adorable but I feel like they focused too much on the package instead of using quality ingredients.
Probably won’t be back since it’s out of the way and I can get phenomenal cupcakes at a spot closer to me in Gilbert for $ 2.75. But I’m glad I got to try it out. Cute spot.