Berli’s Body & Fine Auto Finishes

When my brand new Lexus was hit by a tire flying across the highway I was devastated. Lexus of Austin recommended 3 different body shops and I researched to learn that Berli’s was the best.
You know your car is in good (trusted) hands when you pull in the parking lot and see the caliber of the other cars they are currently working on… porsche, BMW, Bentley, etc. The staff was incredibly friendly and helpful in explaining the entire process.
It took a total of 2 weeks, part of which was waiting on our insurance to approve the cost. But I have my car back looking just like new! Berli’s stands behind their work and I know that I will return here should I ever have anything else happen to my Lexus (Hopefully not!).

Since I left this review, the manager contacted me and apologized for the service I received. He also refunded me the money I was out for the rental car fees. This says a lot for the company and my faith has been restored in Berli’s! They do care about their customer and the poor communication has been remedied!

Got in a minor accident with my vehicle and I did not want to take it just anywhere. I went and shopped for body shops to see who is going to do this the correct way and the best work. After a few different commercial places, I decided to stop in at Berli’s and was happy to see that they had a very upscale clientele and that they would take care of my vehicle the same way.
Orlando took us through the shop and explained what was going to happen in detail. It was this, that made me happy to see that my car was going to be in good hands.
The car was promptly finished and it came out looking factory new and detailed. I was so happy that it was easy to take care of through my part and letting them deal with the insurance. Though they are not affiliated with any insurance company, they were able to assist in handling every part of the claim through the other party’s insurance provider. There was a minor out of pocket payment for the extra service, I was happy to pay knowing it would be done correctly.

This is a new review to replace the old one I posted a few weeks ago. Previously due to a gross miscommunication between myself and an estimator that worked at Berli’s I wrote a negative review. This review immediately caught the attention of Berli’s GM and he made it a point to personally contact me to get to the bottom of the situation as well as to apologize about any misunderstandings.
I was impressed with the sincere attempt and listening skills of the GM (Chad) but nevertheless I was still a bit doubtful. In any case, Chad informed me that he personally used my review to discuss customer service with his crew and thanked me for the review since he would have never found out about it had I stayed silent. At no point did Chad attempt to avoid my complaints or make excuses. He simply listened and apologized and asked me to give them another chance if I ever needed any future body work.
As fate would have it, my rear bumper was scraped by a driver and needed to be repaired. Frankly, I was hesitant to risk going through with this process again with Berli’s but I decided to give them another try. I am glad I did. Not only did I receive professional reception and consistent timely communication, but I also received transparent costs breakdowns and what I believed to be fair treatment and pricing. As for their work quality, well… I must admit, the craftsmanship and attention to details is impressive and very high quality as many of the other reviews have indicated.
I am a reasonable person and I believe that if anyone makes a mistake, he should have the chance to rectify his error. Berlin’s has done more than this and won back my trust. I will consider them for future body work as I have many upgraded planned for my car coming soon.
Photos will come soon.

Really good work — but it isn’t going to happen overnight.
If you have a nice car (or simply a car that you like a lot) and need body and paint repair work done — I can’t think of anyone else I would choose outside of Berli’s.
The cost isn’t low nor is the process super quick — but I think that is also a factor of their success. They do good work so they get lots of cars to work on.
Scott was helpful and professional the entire process. I was the victim of an SUV that changed into my lane without checking to see if I was already occupying that space. According to ol’ Isaac Newton, that probably isn’t going to work when matter tries to share the same space. Scott dealt with the other guy’s insurance the entire time and presented every change needed in the proper insurance lingo to get approved. He also kept me in the loop with phone calls whenever something popped up that changed the overall schedule to completion.
I thought the damage was simply to the rear quarter panel but Berli’s did a great job in finding any additional items that were affected by the accident. They also took the time to blend the paint work all the way into my door so that the painted panel wouldn’t stand out as a different color. The car honestly looks better than it did before.

Berli’s Easily earned a 5 star review. This company, Chad and John in particular, worked with me and the insurance company after I was rear ended in California on a trip over Christmas. A young kid, slammed into the rear end of a brand new 2015 Camaro which ended our trip.
Their communication was top notch and the repair work is second to none. They even worked with me to allow Texas Shine Auto Detail to fully detail and apply a specialized coating called Cquartz finest to protect the paint, as TSAD needed an enclosed space to do it over the course of a few days. They all worked together and made my experience absolutely perfect.
They also handled all communication with the insured’s carrier and I was pleasantly surprised to find they had the check’s in full for the repairs already in hand, taking the pressure off of my to either pay in advance or make those calls myself.
I highly recommend Berli’s if you find yourself needing your car repaired as they do not miss any of the fine details.
John was not only knowledgeable but extremely polite and professional in every aspect of the experience!

Great detailed service to my Lexus referred to by the dealership. Great shop if you want work done correctly with the best parts and craftsmanship. Would return but hoping to not have to!

My car is one of the most important things in my life. I worked hard, saved hard, and made smart decisions to be able to get myself my dream car. That got shattered when some uninsured, half brain hit me. Needless to say, Berlis did a fantastic job. They got my car done a little more than two weeks ahead of schedule and the damage looks like new.
My only complaint would be that it looks like my car was left outside during rain, and now I have these water spots that I can feel on my hood and no matter how much I buff and wax, they don’t come out. I can’t blame them for that tho.
Just glad I got my car back in one piece :)

Went there after my BMW was sideswiped. I wanted to see if the could quote me for work on the hood and passenger side (road rash) that I was willing to pay for out of pocket separately from the damage that was done by driver who side swiped me on driver side and insurance would cover. He was completely rude, antagonistic, and insistent that he could not do that. In short, I left to find another repair shop that would let me know how much out of pocket expense I would have for the road rash, separate from the insurance claim. Will never go there or recommend them to anyone.

Me giving any business 5 stars is not something to be taken lightly. To me 5 stars means there’s nothing that can be improved and that the experience is the best it can get.
Berli’s gets 5 stars!!!
I’ve had two different cars with 3 different issues taken care of by Berli’s and everytime it was done to perfection. Their hourly rate is a few dollars more than what most insurance carriers will cover but it is well worth it. I live on the complete other side of town than Berli’s but will go nowhere else to get my car repaired. Thanks Berli’s.

I bought the car of my dreams and on the ride home from the dealership someone threw up a piece of blown out tire and damaged it. I looked on Unilocal and found Berli’s and man were they a God send. First off I have a budget insurance company who were trying to screw me around and the guys a Berli’s stayed on them and got them to pay. I was very concerned about the repair work cause the whole front end of my car had to be replaced and since I just bought it was gonna be upset if it didn’t look perfect. Let me tell you it was perfect. I have perfect color vision and can always spot even the smallest changes in color shades. Black is the hardest color to match shades with and I can’ tell a difference.
USE THIS SHOP FOR BODY WORK!!!

I stumbled upon this body shop via a Google search. I was in need of a repair shop to fix my broken side mirror (don’t ask). The tricky part was that I was out of town for over a week and my car was at the airport parking lot (the scene of the crime lol). I needed a shop that would work with me over the phone or email so once I got back in town I could just take it in and get it fixed as I only had a week in between trips.
I called the shop and Adrian assisted me. He asked me to email him some information as well as the photos I had of the broken mirror. I received a prompt response from him as well as an estimate shortly thereafter. Friday before my return to town I called him to get the part ordered. That Tuesday I heard from him saying the part should be in the next day sometime and he would call with an update. Sure enough on Wednesday I received a call. I took my car in first thing Thursday morning and 45 minutes later my side mirror was fixed and they rinsed off my car so it was shining too!
The shop is in a good location, it is clean, offers seating, cable TV, coffee, water, and soda. The staff is also very friendly. I would not hesitate to return to this shop if I needed to or refer friends to Berli’s. Thank you Adrian for all of your help!

The Bee Nees
I kid you not, hands down this is the best auto body shop within 150 miles! If you have any car you care about this is the shop to take it to!
So professional from the time you make an appointment, THAT THEY ACTUALLY STICK TO!!! Then when you meet your rep, to finally getting it complete. It has been an absolute experience. Getting in a fender bender is never easy but they made it simple.
So you know the saying «you get what you pay for» There is no better example than this. Yes they are the most expensive place in town but I would gladly pay that then to get poor quality control.

Unfortunately I had to bring my baby Audi A5 back here because some girl was texting and decided to not look up and T-​boned me. But I knew that from my last experience she would be taken care of.
There was much more damage this time and so they had my car much longer than last time. But during the whole process they took care of her so well. Adrian was the one that was in charge of my car and he went out of his way to make sure both the insurance and the car were updated and taken care of.
There was a time where I needed my car keys and on Saturday when they were closed he helped me get my keys to me on last second notice.
They are professionals all the way and I’d take my car back there if I need to again.

My Jeep was hit from behind and these guys took great care of us. I called to set up a apointment and they gave me a list of steps they would take to take care of us. Sure enough the experiance was flawless and went down just as they described to me the first time I called them. Great job guys, and its my pleasure to give you all a great review.

On 4−17−13, I took my BMW X5 in for an estimate for repair of hail damage. State Farm Insurance evaluated the damage to my car and wrote an extensive report of the damage and their estimates of the cost to repair it. The salesman at Berli’s looked at the State Farm estimate and said that Berli’s charged more than State Farm allowed and said that solely on the basis of the difference in prices charged/​allowed, at a minimum the repair would be $ 248 more. I said OK. He then said that with hail damage, they (Berli’s) would probably find more damage than State Farm did and the extent of the repair would be more than State Farm estimated. I said, «Well, can you give me a rough, ball park figure of how much more?» The salesperson said, «No, we can’t tell until we take everything apart.» He said, «For example, a person brought a car in for hail repair, and State Farm said it would cost $ 10,000 to repair and after we took the car apart, we found that it took $ 20,000 to repair it. That’s why we ask you to sign this paper, saying that you agree to pay the difference between what your insurer will pay and what we say it costs.» So, basically, Berli’s is saying, «Let us take your car apart and then we will tell you how much it will cost to fix it.» I said, «No, thank you» and took my car elsewhere.
I have tried to make this review concise. There is much more I could write about my unsatisfactory experience with this salesperson, but the bottom line is I think their practice of having you sign that you will accept their repair costs after they have taken your car apart and done the repairs is unacceptable. Once they have taken your car apart, you have no options but to have it fixed and pay them. Basically they are saying, «We are asking you to sign a statement saying we are going to screw you, but we won’t tell you how bad, until we have you in position where you have no option but to pay the difference.» I will not deal with these people again.

If you have the unfortunate experience of needing to take your car to a body shop, you will NOT be disappointed taking it to Berli’s. This shop is the BEST!
Berli’s has been taking excellent care of my Lexus since new in 2007, from minor scratches, to VERY deep scratches, to recently, someone smashing into the left front. The staff is friendly and professional, kept me informed on the repair process every step of the way and answered every question I had. When I picked the car up, what a sight to see, it was shining on the outside and spotless on the inside from the immaculate detail job they did.
I refer all of my friends & family to Berli’s, knowing their car will be in the best hands possible.

These guys treat your car as if it’s their own. I have never seen better customer service, attention to detail and just all around commitment to service.
I drive a red car (and I am very picky about my car in general), and these guys redid a paint job for free to ensure an exact match when I was unsure of how it turned out. They guarantee their work for life. That’s right folks. Life. I’ve referred several people and everyone is extremely pleased.

I’ve had two major repairs to the body of my BMW 3 series at Berli’s. I’ve been extremely satisfied with every aspect of my contact with Berli’s.
During my most recent repair. I worked with Steve. Steve was extremely helpful and made accommodations for my schedule. I had to leave town and Berli’s held my finished car until I returned two weeks later. He also helped to arrange drop off of my rental car at the airport. When I got my car, it looked like a brand new car off the car lot. The body work was excellent.
Great work and excellent customer service.

This is the third review I’ve written as a result of a very bad day I had about a year ago. My beautiful, brand spankin new car was smashed up by a rude, inconsiderate kid from Houston driving a Tahoe.
Long story short, Berli’s, BMW and Direct Appraisal took a horrible situation and made it ok.
I cannot overstate the Quality of work from Ronnie and his crew. — When I dropped the car off, I was pretty bummed and didn’t really think the car could be fixed like new…
I was dead wrong. It’s been a year and I’m still very happy with everything they did. I’d recommend them to anyone.
And if you happen to be involved in an accident where the other party was 100% at fault, don’t forget to look into Diminished Value and Direct Appraisal (
). — Well worth your time.