Truly Spokin Your Bicycle Store

Went in to check out their tri bikes
Greeted with «we don’t have any!?» Ignore
Ok… Any suggestions? «No». Ignore
Well boys good luck with that kinda friendly and helpful customer service.

I can’t say enough good things about this bicycle store. Not only is the staff knowledgeable friendly and expertly trained but also won’t sell you something you don’t need. The service performed on customer bikes is top notch and a service guarantee comes with any new bike purchased. I have not bought a new bike from truly spokin yet but anytime I’ve ever needed work done on my Cannondale they’ve had no problems helping me at all. As a local rider I also enjoy riding with the people to staff the shop. I wouldn’t go anywhere else for help.

This is the best bike shop in the Pensacola area. I have bought multiple tools and parts and have had a custom bike and wheel built by Truly Spokin. The staff are avid riders and are particularly knowledgable about mountain bikes. On multiple occasions I have stopped in to ask bicycle maintenance questions and have gotten great advice and they even gave me free shop supplies such as cable ends and fasteners. On one occasion I dropped a bent wheel off to get fixed and they gave me a loaner wheel without me even asking.

I have been wanting a bike for the past few years and have been saving up. I have looked everywhere including all the big box stores.
In Pensacola, there are 2 professional bike stores, in which Truly Spokin is one. I spent about 4 months looking at bikes every where I went and stopping in Truly Spokin. The mountain bike I wanted from them cost about the same as a top of the line bike from a big box store.
The staff was very patient with me and allowed me to test drive different bikes. They answered all of my questions including the differences in the bikes at their store and wally world bikes. The bikes at Truly spokin seemed to function perfectly like a fine time piece, where at the sports stores and retial stores, nothing seemed smooth and there was no consistency on how a bike was built. The biggest thing i noticed also was at the other stores, you can never find anyone who knows about bikes, whereas at truly spokin, the person who assembled and tuned your bike is who helps you.
I made my purchase of a Giant Revel 1 mountain bike, and have thoroughly enjoyed it. I can honestly say if I had bought a cheaper toystore bike I would have always been wishing I had the Giant. But since I bought the Giant, I can’t wait to ride it every chance.
One of the great things about Truly Spokin, is they provide a complimentary tune up on the purchase of a new bike. Good luck finding someone at walmart or a sportsstore to adjust your bike. This is probably why there are so many returned bikes at those places.
I dropped my bike off for its tune up this week. I picked it up today. The owner was personally at the store. I was expecting for it to just have a couple of cables tightened, but was pleasantly surprised to see a bike that looked brand new come out from the back of the shop. They had gone completely through the bike, adjusted everything, trued the wheels, and detailed the bike from top to bottom. The bike was cleaner than when I originally bought it. Having the bike detailed is worth a tune up every year.
Thank you Truly Spokin for ALWAYS having a cheerful staff that takes times for its customers. I look forward to a continued relationship with your store.

I have purchased several bikes through Truly Spokin over the years and have always received wonderful service. I felt at ease throughout the purchasing process each time, at no times was I pressured to make a purchase. Mark, James, and Brandon made me feel like family and were sure I ended up with the right bike for me, not the easiest bike for them to sell. I have also had the pleasure of dealing with them for various repairs and service issues. Each time, they went above and beyond the call of service to make sure I was aware of all of the maintenance issues that needed to be addressed, along with all of my options at that point.

I have been around a lot of bike shops. Just like auto mechanics, there are good ones and not so good ones. This is a shop that you can believe in. They are very helpful, friendly and honest. Trust your bike to them. You won’t be disappointed.

I had a very good experience working with the guys over at Truly Spokin’ on my recent road bike purchase. They took the time to answer TONS of questions, and steer me in the right direction. Even though they didn’t have exactly what I needed ni their «new» collection, they found a bike on consignment that was perfect. Thanks for being a wonderful small business!