Zales Outlet

I love this Zales they have excellent customer service and quite a selection too. My husband found a beautiful pearl necklace with matching earrings. I also sent a necklace off to have the chain fixed. The man who helped us was very polite and quick to help us in any way he could.

The multitude of reviews online are true.
Some, not all, but some employees are rude. The jewelers seem to be nonchalant about their work, or at best very inexperienced and not properly trained. .
My experience:
I was given a diamond ring for Christmas. It needed to be sized up 2 sizes. Zales sent it off and gave me a tracking web link. The link is worthless because for 3 weeks it said repair in progress. I’ve Googled the process and it is maybe at most an couple hour process. Not 3 weeks. ETA on the link was set for the 16^th (FYI– I was told that it was 1 day shipping there and back because the jeweler is not far away). On the 21^st I call again and was told, «yes, we got it back but it was sized to the wrong size». When I asked «how long will it take to correct? «I was told, without apology «probably another week and a half». I don’t expect the lady I spoke with to personally feel apologetic, but when you work ANYWHERE you are representing the company, so yes, it would have been nice to hear some apology on behalf of Zales for failing. It shows you care, and again, you should care as the face of a company. You get a paycheck and I’m sure the top owners care if they are being represented as people who want to take your hard earned money, then whatever happens after money exchanges hands, just happens. Too bad.
Which at this point I think to myself:
(#1) «If you say a week and a half, it probably means 2 weeks or more» because that’s what I’ve been shown (#2) I understand accidents happen but «why on Earth wouldn’t the jeweler do a final paperwork check and size check before sending it back off to the store?» Because from many complaint forums online this tends to be a VERY common accident. … (#3) I feel that when you spend good money somewhere that GOOD CUSTOMER SERVICE would say «Ma’am, we sincerely apologize for the wait and the error. We would be happy to send this over night and guarantee the repair will be made in 1 business day, and we will have it overnighted back so you don’t have to wait more than 3 days»…
What I got was:
A lady who was very impatient with me and my questioning of how long it had taken, and WILL take to fix their error. Not an ounce of apologetic tone to be found, on the part of the company she represents. Not a drop of concern for the error or any sense of urgency to correct it to keep a customer happy and to make me feel «cared for».
I don’t feel the need to defend my anticipation on being able to finally wear something special from the man I love and that he’s worked hard to be able to afford. So a month or month and a half probably now that I’ll wait just seems needlessly ridiculous. I wouldn’t recommend Zales on account of their customer service or for their jewelers’ competency.

Came in with my husband to upgrade my current ring, Lori was more then helpful, she made sure we were able to leave with the ring I wanted!!!