NTB-National Tire & Battery

Quality Management of the service team is extremely inefficient. It’s thing is walk in at 8:00 am (they open at 7:30am) they can’t begin work because the tech took the key home to open the garage doors :(so they are waiting for him to drive in. The system they have to check in I extremely slow, there are many screens and panels but with the slowness makes it very time consuming.
Incidentally, they were supposed to change my oil and put on 2 new tires. How about 2 hours later when I arrive no tires, no oil change, reason «we can’t open your hood» sorry guys think it’s broken… Hmmm more like user error, but still what does that have to do with my tires still are not on… The manager has no answer for this simple question, needless to say NTB needs quality control management courses. As I sit, another customer is highly irritated as she awaits 1.5 hours to change 1 tire?

Wait time for an oil change and new tire placement way too long. It took approximately 4 hours to have this done. I will stick to Discount Tire instead. Now I’m afraid that they may not even do anything right after the other reviews I’ve read and after being here for so long.

Bait and switch. Agreed to a particular set of tires and they load the car up on the bay and proceed with removing all tires. THEN they announce they don’t have them and pressure us into buying considerably more expensive ones (instead of price matching or discounting for their error). We run into a friend who said they shorted him on parts too after he made an appointment and missed a day of work. Not a good business model to occupy people’s time then short them on goods.

An oil change should be in an our. After and hour of sitting there and watching my car my car not being attended to I had to leave.

What’s the point of making an appointment for an oil change if they still take 2 ½ hours!!! This NTB is the WORST!!!

Stay away from this place it will save you a lot of money and time. I recently had an oil change earlier this month and after 2 weeks I find my car shaking and making loud noises. My car almost died on me but was lucky there was a gas station I could pull into. Had my hubby, bro and even my dad come to pick me up and see what was wrong. There was no oil in my engine. We had the shop close to the house run a diagnostic and they found missing gasket and some missing screws. Went back to NTB to show them the diagnostic report and not one person could give me an answer as to why the gasket was missing. And not one person not even a manager apologized for the inconvenience. I had been taking my car there for over 2 years but after that incident I will not come back. So please pay the extra money and get it done by a professional.

I know that I am apparently the only person alive who has had a good experience here, but honestly I can’t complain. It’s been a few months since they fixed my breaks and I have not had one single issue. I’m still impressed with this location.

I have never laughed as hard at ineptitude of this company. I dropped my car off to get an oil change only because I had a coupon that makes it cheaper for them to do it than for me to do it myself. Please understand I am a mechanic and have been working on cars for over 30 years. I have been specializing on rear wheel drive Volvos exclusively for the past 20. Anyway I brought my 1978 Volvo to have the oil change and went home to grab some lunch I got a call 3 hours later saying they could not change the oil because their was a MASSIVE oil leak, and the rack and pinion is also leaking. Both of which was not true. I asked them to keep it on the rack and I would be right their. When I got their they reiterated the assertion of the leaks. I looked and what they called a massive oil leak was wetness around the oil plug which could have had a slow leak and would be solved once they changed the oil because ever oil filter comes with a new copper washer to insure a leak proof fit, and the other things they pointed to were 35 years of built up road grime, and grease at the front of the engine. The leak in the rack and piñón was a small crack in the bellows no wetness at all.
Crap like this makes me so mad and makes good mechanics look bad. They are only doing stuff like this to drum up business from people who do not know better. Needless to say I shamed them for their business practices and I would suggest that people should stay away from this shady spot at all cost. They are looking to rip unsuspecting customers off.

Service at this shop is horrible. I had a repair done on my car here for a suspension/​struts ($ 1,000 job). They worked on my car for an entire week (I.e after ordering the wrong parts, disorganization). When the work was completed they broke an anti lock brake sensor in the process. Their initial diagnosis was my anti lock break computer has to be replaced, which mindfully this is a $ 3,000 part. Of course incorrect diagnosis, when brought to dealership (for second opinion) looked at it sensor was broken. They also lost the wheel locks for my car and try to use an aftermarket part. Through this entire process they gave me a 10% credit. I would strongly discourage anyone from using this shop, technicians are sloppy, mistreat your car and managers do not know customer service.

I took my car in for a state inspection. After waiting for 2 hr, it was finally done. But little did I know that the VIN number was wrong on the paper! So of course I can’t use it. So took the car back. They said oh not their fault. It was the scanner. Their scanner picked it up wrong. I said I don’t care whose fault it is. You need to do it again and do it right this time. Sure. But you have to wait for 2 hours for your turn. Really? You are going to make me wait again? I told him that it is their mistake and why do I have to waste my time again? Then the guy gave me a lecture saying how dare I ask him to drop everything and cut in line of other customers who are willing to wait for 2 hr. He said since I don’t have an appointment this is the best he can do. I said ok, how about I set up an appointment and I will come back again so I don’t have to wait. He said no, when I come back with an appointment I still will have to wait. Really? What’s the point of having an appt then? He said that’s a good point. But that’s they company policy. Oh wow. Guess who also has a policy not to deal with morons again?

I hope the new manager that’s been there for a week or so could turn this place around.
However, if you can stay away! I took my car in to get tire rods replaced and one job end up taking two days. Let’s see I went on Sunday at 11 with my car and didn’t receive it back until Monday around 4pm.
On Sunday night I sat there and watch as employees fight about who’s staying late, because they didn’t want to stay late. Lazy young men. Terrible! You don’t do that in front of customers.
Slow, lack of communication, unprofessional definitely sums it up for this location.

OMG! I’ve been here since 1210pm. How long does it take to change oil? 145 now and still waiting only 2 or 3 other people here. I don’t understand. Looks like I’ll never be coming back here. Ridiculous!

Made an appointment for oil change and transmission fluid exchange at 4pm and came back at 6:30pm and car still hadn’t been brought in. Staff seemed to be lazy as I watched them attend other vehicles. Poor customer service overall. Tires were rotated and found that there was a missing lug nut and had to come back to get it.

Just go any place put here! Prices for tires are too high. They don’t have used tires and you are not allowed to return. Only gave me a 50 dollar credit for a $ 200 tire barely used. This is what I get for trying someplace new.

This place is amateur hour at its finest. If you want professional work done take your car somewhere else.

They have a new manager and a lot of the employees are new. I had brakes
And shocks replaced. They did exactly what they said they would and for the price quoted. I would say give them another try and you most likely will be pleasantly surprised.

I read online reviews all the time, but I’ve never left one myself because I’ve never had such an amazing or such a horrible experience with an establishment to warrant an online review. However, there’s a first for everything.
NTB Pearland was THE WORST experience that I’ve ever had with an automotive services shop.
I was quoted for a basic oil change (roughly $ 35, but should have been $ 20 with the online coupon that I found), but was charged $ 53 because my Toyota Corolla required top-​of-​the-​line synthetic oil, or so said Mr. Douglas Rougeau. I drive a Toyota Corolla for a reason, one being extremely affordable services and I have always gotten basic oil changes, as that is all that my car requires. As I said, I was originally quoted for the basic oil change, then was slapped in the face with the $ 53 bill once the service had already been rendered and the oil was in my car. I was also suppose to receive a quote for a simple brake pad change (usually around $ 100). Most establishments (by most, I mean all) will give you a quote and then let you decide whether you would like to go forward with the service or not. No, not NTB. After my car’s tires had been removed and the brake pad service was about to be performed, I was given a quote of $ 550.
At this time, I demanded Mr. Rougeau replace my tires, lower my car, and forget any brake pad service.
I could go on and on about the absurdity of this experience, but you should get the gist by now.
Stay far away from NTB in Pearland.

Service was not that great. Mostly all customers have to wait around 5 minutes for assistance. I booked my oil change online and got my truck back within a hour as they said. However, they only did oil change nothing else, as website shows other services that include with oil change.