Stanley’s Bedding & Furniture

I had a wonderful experience. It’s rare these days to get the kind of service you get from a family-​owned store like Stanley’s Furniture. I visited two other stores and I could immediately tell the difference in quality. I will certainly be back when it’s time to replace our living room set!

I ordered a bedroom set and two queen mattresses and box springs on November 14 which cost over $ 7000.00 I had partial delivery on December 11 as the headboard was not in yet. One night stand was damaged and one drawer on the dresser was not working. Obviously the damages were not Stanley’s fault and I was assured things would be corrected. Well, today the repairman came and didn’t have the correct parts to fix the drawer… said they weren’t told by Stanley’s that the bracket was the problem. Now I have to wait again for a part to be ordered and then waste another day waiting for the repairman.
I had already called Stanley’s earlier today to inquire about my headboard. Asked for Robin, the sales person who was more than happy to take my order, but she wasn’t in yet. Then asked the man who answered the phone if he could check on my headboard and he said «We’re really busy this weekend, you’ll have to call back during the week» And that was that. REALLY??? I spend over $ 7000.00 in your store and now that you’ve been paid in full (for furniture I haven’t even received yet) and you’re too busy??? If he had just taken my name and said we will look into it and get back to you Monday, I would have been satisfied, but to just dismiss me is not acceptable. Hey, I’m busy too… I work two jobs. I then left a message on Robins voice mail stating that I want some kind of answer and here it is 9:30 PM and no answer. Fortunately much of the payment was via credit card and I will now get them involved since the customer service at Stanley’s is non-​existent. My next big purchase is going to be living room furniture and I certainly won’t be trusting Stanley’s for that purchase. Shame too because they do have nice furniture.
2÷6÷2016 Here’s an update on my continuing saga with Stanley’s. Headboard was finally delivered today. Delivery person says there is $ 300 balance. Shocked, I say oh no there isn’t…I’m paid in full. After showing me his «receipt» and comparing it to mine there are changes made that were NEVER discussed with me. I called Stanleys and wanted to speak with «Robin» who was my original sales person. Of course, she wasn’t available but this other female said she would look into it. The driver was also on the phone with probably the same male who had no time for me in December. After much discussion with that unknown man, Robin, who suddenly became available, and myself I agreed to pay the $ 300 as I did see why I might owe them $ 300. Why I was never told the math was redone nor was I told when they were arranging this delivery that there was COD will forever remain a mystery. I agreed to either pay by credit card over the phone or give the driver a check for $ 300 and I was told that neither of those options was acceptable and they would take back the headboard and redeliver it when I came up with the cash. REALLY??? You hit me with this unexpectedly and expect me to have $ 300 cash just sitting around??? After I have brought over $ 10,000.00 in business to your store you don’t take credit card over the phone? You already have my credit card info from my original purchase in November. REALLY??? Over $ 300??? So, I end up making the delivery people (who are possibly the nicest people you could ever want to deal with) wait outside, I drive to the bank and get the cash. Another option would be to let them take back the headboard, reimburse me the price of it and go elsewhere but I am sure they would then charge me a restocking fee of some sort and that would just annoy me even more.
So, two months later, I still have a broken drawer which hopefully will be fixed next Friday… again, taking time off to wait for something that should have been taken care of with the original repair visit. I had calmed down about Stanleys and was chalking it up to just one bad experience but that calmness has left for good and I will NEVER deal with them again and I will NEVER recommend them to anyone. I will also forbid any friend or relative from doing business with them… and I also warn any reader of this post to be forewarned!!!

All these people care about is making a sale and a commission. After that, no one at Stanley’s gives a rat’s ass whether or not you are treated with respect.
I was looking for a sofa bed in late June, and worked with a saleswoman and Stanley’s. My mother and I had a great time working with her and figuring out the design and upholstery. It was lovely, and I felt taken care of. This particular saleswoman said the couch would be ready for delivery 6 – 8 weeks, which put the arrival of the sofa bed at mid-​late August. All was right in the sofa bed world.
Boy was I wrong. I didn’t hear about the sofa until three months after I placed the order. While I gave the dimensions of the hallway and doorway of my building, the movers were unable to fit it into my apartment, so they had to take apart and reassemble the sofa at a later date. Their affiliate delivery company was inflexible in regards to bringing it to my apartment. And the icing on the cake were the additional fees for the delivery AND reassembling of the sofa. The sofa cost an extra $ 500.
As a consumer, I have never been so poorly treated than I have been at Stanley’s. They are completely inflexible and thrive on the «gotcha» moments through the fine print of their purchases. As a native Long Islander and supporter of local Mom and Pop stores, they certainly lost a customer in me. Shame on Stanley.

Their service department is terrible. They don’t care after the sale. I have a defective mattress for 6 months and all I get is next week, next week. NEVER return calls.

My boyfriend and I recently moved to Patchogue and needed to get a new couch. Face it, there are so many options for buying furniture out there, but even though its more expensive than say a mega store like Bob’s, we liked the idea of buying local. They have two stores, one on mainstreet and then an outlet off of 112. We wound up buying from the outlet, which is cheaper. The salesman was very helpful. We bought a couch and a nice hightop table, and he gave us a discount for buying both. He told us that as long as we ordered within 2 weeks everything would be delivered when we moved in, which was exactly 2 weeks. 2 weeks later, the delivery men come, set up our table, and then inform us the couch is backordered. We were never told this when Stanley’s called to set up a delivery time. We tried to get an answer as to when our couch would come. Everytime we called they would say «we will call you back» then call us back and give us a vague answer. Finally, one week later, they tell us the couch has arrived, but they only deliver wednesday-​saturday. I say well its saturday, and it was still only around noon, so why can’t they deliver our couch today? They said they couldn’t because the delivery truck was already packed, so we had to wait an additional three days, sitting on the floor. Now, I understand that they have little control over a couch being backordered. But very good businesses prove themselves when a situation like this arises. You know what? NO ONE AT STANLEY’S EVER EVEN APOLOGIZED. No one said, «I’m so sorry this happened». Such simple words to say, you don’t even have to do anything, and noone ever said that ever. And I’m sorry, but I think they should have made every effort to try to get our couch to us on saturday, or at least tried too! I gave them two stars because the table we got is absolutely gorgeous and we love it. The sad thing is, if Stanley’s had said they were sorry, and perhaps given us a 100 $ off coupon or something like that, we would have went back and bought from them again (we need a headboard and mattress next). Instead, they have lost a customer. They really need to work on their customer service.