Toyota Pasadena

I wish I could give it 0 star! Worst experience ever. Terrible sale people. One guy told me a really low price quote over the phone. However, they dramatically increased the price after I drove all the way to Pasadena from west LA. They pretty much lied to you over the phone just to get you in the store. Don’t go there for your own sake!!!

The only reason I’m writing this review is because I have encountered an awesome customer service rep. Molly you know how to treat people! When I need to bring my 2014 Camry, I only want her to deal with me because I see her as an honest person. The dealership as a whole would run a lot better if she was in charge (no offence to some possible other good people I haven’t met). The way she deals with people is next to none!

Pathetic. Don’t waste your time. I’ve spent the morning just trying to get an appointment. After numerous phone calls, messages, and a visit to the dealership I finally gave up. Got an apt at n Hollywood on the first call.

1. We had made an appointment for 9:30 and it took them 45 minutes to check us in. They apologized for the wait and said that everyone with appointments later in the day dropped their cars off early. When we made the appointment we were told that it would only take about 1 – 2 hours. we still had to wait until 2pm to pick the car up for an oil change and to fix a recall issue. They had a shuttle to take us back home after we dropped the car off but we ended up taking an über back to get the car after getting a call saying it was ready for pick up.
2. The car was not ready for pick up when we arrived. We were told to wait for 10 minutes. Not a huge issue but if they called us and told us it was ready… it should be ready.
3. We waited for our car to be brought to us. As we waited every other car that came out had a car wash and was dripping with water. The website does state that they was your car after an oil change. It’s a complementary service. Our car came around without a car wash. And this is the second time this has happened. The first time they said the car wash was broken. This time when we asked the guy who brought the car just chuckled and shrugged.
4. When we got there we asked about the rates for the oil since they had a chart on the wall with prices. The service guy said that those are all outdated and the prices went up. If they have the price advertised on the wall they should honor that price or take it off the wall for customers to see. Very misleading and a bad business practice.
To sum up my experience today, this place is a joke. They don’t care about respecting your time when you make an appointment, advertised pricing isn’t correct anymore, and they don’t do the little extras that their website claims they do. Other dealerships will treat you better. Don’t bother with this location.

We had a great experience at Pasadena Toyota. Dave Canfield helped us with our lease and he was straightforward. We had a much better experience with Dave at this location than other Toyotas that were closer, so we chose to drive the extra distance to work with the people here. Safa (the handsome gentleman with the beard) helped us work out a deal that fit our needs. We really appreciate being efficient, discussing the numbers and doing a deal without playing games. Levan was very helpful processing the final steps and wrapping up the transaction. Overall, we highly recommend the Pasadena Toyota team and will definitely return and refer others!

We purchased our 4runner here with the help of Anjelica Benitez. She is all that we need, so kind, courteous and most of all patient. We are so meticulous with the vehicle as we had bad experience on the previous runner we had on a different branch. We ended up buying the vehicle and the experience was so positive. With the help of his manager Safa Maleki, they made it so easy for us to decide. Safa gave us a good deal and we are thankful we came back to toyota pasadena. If you need a car and want to work with a great team, please look for Anjelica and Safa. Together they will help you out and will give you options so you can decide without the feeling of being pressured. Thank you guys! And will definitely go back again once the lease for our camry is over.

Worst Toyota shop. I wish I could give them negative star rating.
A salesman called Safa started to verbally attack my husband with no reason when we went to return our lease car. Safa, what was your problem?!
He was so lazy he didn’t want to check our car status info on their computer system and kept insinuating how could we not bring our forms by ourselves. Complete nonsense. He ended up checking our status after all and found us in the system. Of course.
We have been loyal customers to Toyota, leasing 4 cars in the past 5 years. We even bought out one car. We were never late in our payment. Kept all the cars in good shape.
I don’t understand his logic. WHY WOULD WE EVER RETURN TO PASADENA TOYOTA. Completely upset and disappointed. Safa, I am escalating your attitude to your supervisors. I am going to write about our experience all over. You get what you get when you have such terrible sales attitude.

do not come here!!!
they went all through my center console like they were looking to steal something!!! how come i found an old letter which i put deep at the bottom of my console, right on top when i opened it and old receipts in my cup holders??? you sneaky people were looking to rip me off??? how dare you!!! i have before and after pictures and will be submitting this situation further

FYI The original post was taken down so I redacted the names to comply with privacy rules on Unilocal. I am super upset at their service. Just don’t even take your vehicle here. SouthBay, LONGO, anywhere but here.
I took my 2015 Prius C for the 15K maintenance at 4:55 PM on May 2, 2016 after calling ahead earlier at 3:30 PM and was informed as long as it is brought before 5:00 PM my vehicle would be serviced. The first phone call no one answered from Service, the second I was not offered an appointment. VC basically interrogated me, asking me «who told you» in a stand-​off ish manner after he informed me that it would be appointment only. I drove one hour and a half stuck in traffic after requesting time off from work to get my vehicle maintenance at Toyota of Pasadena. BL seemed super irritated or overwhelmed by the work flow of vehicles coming in for maintenance. Yesterday, there were short staffed so I understood their frustration; however, I was completely underwhelmed by their attitude. So after complaining to the Service Manager about the whole situation and getting my car 45 minutes later, I find out that my key ring to my remote keys have been bent and disfigured in addition, there is a slight scratch on the driver side door, probably by VC. I am never coming back to Toyota of Pasadena for maintenance. Thank you for my Prius C and NO THANK you to your employees who retaliate against people who complain.

I can’t explain how much this dealership changed my outlook on buying a vehicle. I have never been to a car dealer where exactly what they told you is exactly what you get. I traded in my 2010 4Runner which was in excellent condition and I absolutely loved, for a 2016 Sequoia.
First, I received top dollar for my 4Runner which made me very happy. I only let it go because I needed a bigger vehicle for my 4 kids. Everyone can agree that it’s hard to get almost pennies for your vehicle when it means so much more to you! But that was not the case! I was very impressed with the offer.
Second, I never once felt pressured or like I was being had! They were honest and gave me a price on the floor that didn’t change once I sat down to sign the papers, in my experience that has never happened! There was always some fluctuation which ends up being in the 1−2k range with my previous vehicle purchases.
Once the process was done Dave helped me set up the blue tooth and other features inside the vehicle so I wouldn’t be completely lost. I think the most important thing about this experience is that I didn’t leave with that uneasy feeling when I drove my car home. That feeling of «uh-​oh what did I just sign up for!» I was perfectly happy with the whole experience and my new vehicle. So thank you Dave Canfield who sold me a vehicle that’s awesome and met my family’s needs. Thank you to the manager Javier who helped keep my 2 toddlers entertained while we did paperwork. I love my new vehicle.

I am so thankful that I took my car to this dealership. We had received a letter from Toyota regarding to a recall on our Toyota Corolla Airbag system. We made an appointment with Toyota of Pasadena and took our car to them. They were so nice and caring that I really enjoyed the vibe and customer service of this dealership. I also want to recognize Kevin Young, who is the Service department manager. He was very friendly and took care of us perfectly. He also made a call after the service to follow up and to ensure that our car is running well. I definitely recommend Toyota of Pasadena for their outstanding service they have done on our car and they made us happy. If I need to buy a new car or service my vehicle, I will definitely go to TOYOTA OF PASADENA.

Car buying was never so easy! Thank you Anjelica B. for answering all of our questions. The wife and I were in the market for a new highlander. We went through the Costco auto save program and after filling out our preferences on all of the options, we were contacted by Anjelica over the phone within 24 hours. We were given the absolute lowest price we’ve seen and with the options and color scheme we wanted. We went in for a test drive and filled out paperwork. Painless and quick. I highly recommend working with her!

This place. Along with Toyota of Downey so far are horrible. Horrible service. Horrible employees. I’m always waiting. I always find myself initiating the need of being helped. Always given the wrong information. Been waiting over an hour for a shuttle. And when I asked where’s the shuttle they said I missed two already. Like what? I’ve been waiting here this whole time. My brakes squeak horrifically. And they told me my brakes were fine. Yet I smell burnt rubber or oil after they checked them. In my brand new 2016 scion iA.

I’ve been to this dealership many times in the past and have always recieved good service but this time it was horrible. After arriving on time for an appointment, i waited outside for 15 minutes before a representative came to do the paperwork for my car. After the paperwork was done the representative asked if i wanted a shuttle to take me home since the maintenance would take 2+ hours. I said i would like someone to take me home. This person said that he would come tell me when the shuttle van has arrived. After 30minutes I began to wonder where the shuttle was. I asked the same person 45 minutes later and the guy said one just left the dealerahip.
2 hours later and i still haven’t got a call that the shuttle has arrived. I no longer want a ride from the shuttle since my car will almost be finished. The lack of customer service was horrible. I picked to come in on a Wednesday, even took time off work to get my car serviced because i was told that Wednesdays were the least busy of the days. My car still hasn’t finished yet… and its been almost 2.5 hours. Pretty dissapointed.

I had the most interesting experience with the service department of the Toyota Pasadena. I got a letter informing me about a recall on my car’s airbag, saying that parts are finally available and I should immediately contact a local dealer to get them installed.
I spoke to a person at the service department and was told that it will take a month to get the parts, so I decided to check with other dealers and told her Di and hung up.
After the call ended, I realised that I had not given her my car, model, vin, or even what was recalled. I don’t know how the lady came up with the one month number, but I was not amused.

Okay, so the employees are nice, but their work ethic is not. It was unfortunate because I usually have good experiences with Toyota Services (in the Bay Area and L.A.), but not great with this one. I brought my car in for maintenance, and I was told that everything was good except that my 2 rear tires needed to be replaced, and that one of them had a nail in it and the damage was TOO SEVERE TO PATCH. The lady who was helping me said that there was nothing they could do with that tire and that I would NEED TO REPLACE IT. She also mentioned that I would need to change my air filter for $ 20. When I asked how much the total would be for the air filter and to replace the two tires, she said over $ 500. I then asked how much it would be to replace just the tire that had the nail that supposedly was «unpatchable,» she did the math, and said $ 180. If one tire costs $ 180, and the air filter costs $ 20, how would replacing 2 tires + air filter cost me over $ 500? It just doesn’t add up.
I decided not to get anything replaced because I figured it would be cheaper at another place. And low and behold, it was! A LOT cheaper! I took my car to another more reliable place (Quick Stop Tire Center in Alhambra) that I had been to a while back, and just 30 minutes after leaving Toyota they were able to patch up my tire with no problem! They said they didn’t understand why Toyota couldn’t patch up the tire. It cost me $ 15 bucks! I would rather drive a little out of the way to Alhambra than get ripped off at a place close to where I live.
I hate to think such negative things about Toyota, but they clearly wanted to take advantage of me, a young female client, with the hopes of getting me to pay for things that were unnecessary.
I don’t trust them, and I don’t think you should either. Don’t get played.

I purchased a truck from the Pasadena Toyota Dealer ship from a nice gentleman named Jay King. This man is a class act. He went above and beyond to get me in the truck I wanted. Even after the paperwork was all said and done he continued to be helpful. Which is huge with me having a sales background. No one likes to be dumped after the sale is made. Jay continued to follow up with me and take care of me.
After a month of driving I noticed something wrong with my new «pre-​owed certified» truck. I brought it in and after a few run arounds I was sent to Sandra the Finance manager who was polite and caring. She listened and sent me to the service manager Rose. After a minute of discussion with Rose. She politely asked me to take a seat in the waiting room. Not 15 minutes later she came over to assure me the problem will be taken care of complimentary. I know why Rose is the service manager. She was to the point and polite. She took care of me. No bull, Rose gets things done.
Thank you Jay King, Bobby Loi, Sandra and Rose!
I give this dealership 5 starts for continuing to take care of their customer even after my cancelation term had passed.
Thank you Toyota Pasadena!

The worst. The absolute worst. I had not been to the Pasadena Toyota service department in awhile. Went today and was reminded why I stopped going there. They are a model of inefficiency that exceeds comprehension.
Never again. I will drive the 10 miles to Longo Toyota and bypass this dealer that is less than a mile from my house.

I took my car to Toyota Pasadena 4 times in the last 6 months. I was told that the mechanic drove my car, the supervisor and the general manager. They were all rude to me even down to the person who checked my car in. I was told on numerous occasions that there was nothing wrong with my vehicle but I knew I felt some sort of stuttering in my 2012 Camry. All I ever buy is Toyota (for the last 20 years) and I have never been treated so bad when requesting that my car be serviced. I wrote a review on this same dealer a few months back because of the horrible customer service I received so I wanted to update and let everyone know… nothing has changed. Omg!
Anyway, I decided to take my car to another Toyota dealer a week after being told there is nothing wrong with my vehicle. …I walked in San Bernardino Toyota and told the service guy Jeremy what my car was doing and he told me what was wrong with my vehicle… told me it is a know issue with that model, gave me a rental, called and updated me on the status of my vehicle… FYI and the issue was exactly what he thought it was. it was fixed and has been running great. DO NOT TAKE YOUR CAR TO BE SERVICED AT PASADENA TOYOTA. U HAVE BEEN WARNED!

I started my car search on
, costco and
. After settling on a highlander, I began searching for inventory. Several dealers (pasadena, tustin and longo) had the car I wanted so I started with the negotiations.
Pasadena had a model with lots of extras that I didn’t need and didn’t want to pay for, Tustin had a demo model which had over 4000 miles on it, and longo had the exactly what I wanted.
Anjelica B (Pasadena) responded to my email with an information on the car and the msrp. I emailed back that I wanted the best price and that I was not interested in all the options that were on their highlander. I told her it was ok to text me so I could respond more quickly to her. She offered a price which was at their cost, sent me the detailed info on the car and real photos of the actual car (website had stock photos). She had to take these photos herself and then upload and send. Great car but again, not interested in all the features that happen to be on that car.
In between my txts with Anjelica, Tustin Toyota gave me a quote for their demo model (over 4000 miles) which was more than Pasadena AND the car had less features.
Not to be left out, Longo also had the same car (no demo, low miles). I was thinking this was the car. I expected them to drop to cost too like Pasadena, but they gave me a quote that was $ 89 less than Pasadena’s final offer. Why not get more features for $ 89?
Also, not to be outdone, Huntington Beach Toyota also quoted and after I told them my pricing, they said to get the car from Pasadena.
Seems that Pasadena had a special order for this particular car and the buyer backed out. Too many bells and whistles for most of the buyers out there so the car sat at the lot. I felt like Anjelica worked her manager for me because she knew I was serious and they wanted to move this particular car. Seems I got it for under their cost, yay for me!
By the time I actually set foot in the dealership, the pricing had already been taken care of. It was an easy transaction with a great salesperson. Anjelica was a dream, she was professional, courteous, and very knowledgeable. She even sync’d my phone for me.
Pretty painless and a good deal, can’t ask for more than that :)