Land Rover Pasadena

I recently traded in and leased a vehicle at Land Rover Pasadena (LRP). Generally, I hate purchasing cars at auto dealerships but this time my car buying experience turned out pretty good. I worked with a gentleman by the name of Nej. Nej was experienced, educated, friendly and reasonable. Nej made sure I got superior service and has continued to follow-​up with me even after the deal has closed. Nej and his folks at LRP were by far the most competitive in pricing out of the other places I looked. If you are in the market for a Range Rover or LRP’s other offerings, ask for Nej, he will definitely take care of you.

I have purchased a number of Range Rovers over the years, but never from Land Rover Pasadena. My mistake. I live in the area, but have always purchased from other dealers in Southern California. Our sales guy, Nej, changed all that. He was courteous, non-​invasive, and, most importantly, listened to us about what we wanted… not what he had on the lot. He found the car we wanted, we negotiated a great fair price, and he handled getting the financing in place. He worked around our busy schedule and delivered timely. I would buy from him again in a second… and will do in the near future.

So I’ve been dealing with a very frustrating situation with my car. The brake pads were squeaking on a new 2016 Range Rover and I had called the dealership numerous times and they said that nothing can be done for it. Well I called and called until Land Rover corporate called me and finally said they have replacement brakes. I was a little relieved and finally took my car in to get serviced and a gentleman by the name of Kevin helped me out and I was more than pleased. He took care of the issue. Got my car in and out in a very timely manner and now I’m driving my car with no squeak. So as of now I’m very happy and also very content with the service Kevin gave me. Definitely going back to him for any concerns with my Range Rover

Thank you Abel in service for such phenomenal service. Keeping me up to date to when the car will be finished. With my busy schedule he had everything done as quick as possible! extremely happy with the service provided.
He is highly recommended.
I hate stressing when dealerships tell me the car will be done a certain day but they take way longer and sometimes can’t even bother to call me!
He kept me posted every step of the way.
In and out. Even washed the car!
Thank you.

I bought my range rover Evoque Pasadena over six months ago. This was a very great experience. Recently I had to take my car in because the engine light came on. I had another great experience Abel helped me with this process. I feel compelled to write this review because Abel was the best.

Another great experience. I have purchased several cars and have referred several people to Land Rover Pasadena. This was the most special because we surprised my daughter with a brand new 2016 Evoque for her sweet 16^th Birthday.
Ruben Yaver was our salesman and he is simply awesome. We ordered the car with our specs and options back in February. From the ordering process all the way until the car was delivered Ruben was by our side. I will not go anywhere else but only to Land Rover in Pasadena. We picked up the car on June 1 and surprised my daughter on her birthday the following morning June 2^nd. What was so touching to me is that Ruben called me the day we surprised my daughter and spent 20 minutes on the phone with me wanting to know all the details of my daughters reaction.
If you want the same pleasure and experience I had, I urge you to see Ruben Yaver. He is extremely knowledgeable and caring. And most importantly very trustworthy. Thanks Ruben for making my daughters birthday so special. You are simply the best.

There were two sensor recalls on my Range Rover, so instead of taking it to Cerritos (where my car originated from), I went to Pasadena instead as this is where I live. Abel in Service was engaging from the start and went ended up talking about past, present and future models in the coming seasons. He really knows his stuff. They put me in a rental car and off I went. Decided to get my first oil and fluids service at the same time. Picked up my car the next day and it was good as new. Thanks to Abel and Land Rover Pasadena!

I recently purchased a used 2023 RR elsewhere and brought it here under warranty to change the rear tail light cover and the rear columns. I was immediately placed in a rental and when I came back that afternoon I was pleased with what was accomplished. Cudos to the service staff, particularly Abel who answered all my questions.

I had my car serviced here several times over the past few years. The experience had always been satisfactory, but this time it was excellent. In short, my car was in bad shape and I had to make a decision as to whether or not it was worth fixing. Peter, in the service department broke the news and was very helpful throughout the process. He went out of his way to make the best out of a bad situation. He was responsive to my daily calls and was very patient with me. He had all the charges waived so the that I wouldn’t have to pay on top of losing my car. Ask for Peter. He’s the best service representative there.

For the last couple of months, I’ve been on the search for a new car and have visited a few dealerships. I’ve always really liked the way Land Rovers looked and at one point was firmly set on getting a 4×4, so I stopped by to do a test drive.
I was inside the showroom browsing for about 20-​minutes by myself. I needed help but they only had two or three salespeople on staff, which seems kind of low to me. Eventually, I asked a saleslady (I believe her name was Widad, I’m not 100% sure) and she helped me out after she was done with her client a few moments later.
She explained to me the differences in all the Range Rover models since they all looked the same to me, as well as the LR4, which was what I was interested in. We took it out for a test drive and it was an amazing drive. She explained all features down to the very last detail and was very helpful in answering all my questions. A week later, she followed up and when I told her my reservations about getting such a big car with low MPG, she recommended another model and wasn’t pushy about it.
I’ve since then decided against getting a Land Rover, but if I ever do decide to get one, I’ll be going to this dealership and asking for Widad.

Excellent service after online credit pre approval, I was in my new Rover in record auto dealership time… found my new source. Highly recommend over all So Cal dealers.

One of the smoothest vehicle purchase transactions I’ve ever had! I was shopping for a 2016 Range Rover Sport and I started my search at Land Rover of Anaheim Hills cause they were close to my house. From the moment I got there I got the feeling that they didn’t want to sell any cars and felt like they were trying to rip me off… so I left!
A few days later, I contacted Mitch Weiss at Land Rover Pasadena since I’d purchased a Range Rover from them previously and immediately noticed a difference. Get this, they actually wanted to sell cars! I got a great deal on the exact vehicle that I wanted and was blown away by the professional and courteous service that I received!
From the front office to the back office, the entire experience was perfect. I will be recommending this place and Mitch Weiss to all my contacts!

I was cross-​shopping a few different makes and models of small SUVs having done full research of features, prices, and other information. Land Rover of Pasadena made the decision to go with an Evoque easier than I imagined with their purchasing experience and making the right deal happen. They even offered me a price for my trade-​in that was slightly more than I estimated.

Brought my car in for the annual service which includes a tire rotation, alignment, and oil change. They wanted 700 dollars! That’s more than what Ferrari, Bentley, Mercedes or Maserati charges for the same job. I understand that dealerships perform guaranteed work and I’ve always been a strong advocate of paying more to get the job right but this is the first time I’ve had to walk away and go to a third party shop. It’s blatant dishonesty, and this is the kind of place that people talk about when they refer to a «stealership». Avoid.

Worst service department ever starting from Able the so called service adviser to the service director. Made several appointments and attempts to get a Range Rover for a loaner rental at no prevail. Arrived Jan 5^th for appointment and they explained they had given out my loaner to another person. Rescheduled on March 1.
We called a day prior to confirm loaner is available for me and was confirmed. Arrived that day and service adviser explained and apologized but they have given my loaner to another customer. Ironically I knew that customer and she had made that appointment only 2 weeks ago. I had made my appointment 2 months in advance. That throws away the notion of first come first serve. I was very upset at this point and both service adviser and director explained to me they will have a loaner brought to my house. 1 week later I call back and manager is on vacation and spoke to adviser and he says he has 5 customers ahead of me. I was so disappointment I have called and left message to GM. To all that want great service that spend over 100k on a car don’t buy or service your car from this dealership. Might be a Range Rover but the service at this dealership is not even what you want from a prestige brand!

Best place ever to buy a car! Got my new 2016 Range Rover HSE here and had THE BEST experience. Ruben was awesome! So happy with my purchase and my experience here :)

Fantastic!
Pros:
Ruben took me on a no pressure test drive.
When I decided to come for a second look it was his day off but he instantly arranged for Widad to assist me.
Widad was just as terrific as Ruben!
I purchased the vehicle that night and have had a smile on my face in the drivers seat ever since.
This is the greatest vehicle I’ve ever owned!
The LWB is amazing and big enough for me.
Oh yeah, the driving wall is great!
Cons:
They are not competitive with trade-​ins but, so what, can’t expect them to do everything.
Not thrilled to pay sticker price but no dealer in SoCal was offering discounts.

We recently purchased a 2016 Range Rover Sport from Land Rover of Pasadena. From the onset, Widad Shalabi was personable and took a very honest approach at finding us our desired vehicle.
Initially, I went into Land Rover of Pasadena, after a bad experience at another Land Rover dealership. Widad attempted to trade the vehicle, from the previous dealership, but to no avail. I spent another week calling every Land Rover dealership including Hornburg, which was a complete mistake, only to hear «sorry we can’t» or «you are going to have to wait until we get another shipment.»
The morning of December 31, Widad emailed me with news that she had just received a new RR Sport, and if I were interested she would make the deal happen. After several emails/​phone calls, we came to an agreement on the down payment/​monthly payments. Unfortunately, I was scheduled to catch a flight to New York that evening, and could not make it to the dealership with enough time to make my flight. Can you believe that Widad made the trip to meet me, and sign the contract, to insure that the vehicle would not be sold by the time I returned from my trip???
Overall, she was very low pressure through the entire process and we didn’t experience any of those sales gimmicks that we worry about when shopping for a new vehicle. The negotiation was straightforward and she didn’t waste our time with unmet promises. There was a minor mishap with the down payment, but Widad took the initiative to clarify any misunderstanding. We had an all around great experience at Land Rover of Pasadena and will return for our next purchase. In sum, Widad was very personable and was one whom you would recommend to a friend who is in the market for a RR.
Thanks for the positive experience!

My wife and I have been looking for a vehicle larger than our current sedan to make things easier for our now 1 yr old son, and she has set her sight on a RR or RR Evoque for quite some time already. Already ownjng a german and a japanese car, she’d like to try something else. We are fortunate enough to be patient and just waiting for the right time to pick one up.
That moment arrived, and entered Widad Shalabi. I brought in my sleeping boy, lucky me, one afternoon and was introduced to Widad for our RR Evoque inquiries. She was extremely courteous and accomodating, as i was telling her from the get go, that i would only have 15 – 20 mins that day to seek answers, to drop off the specs, and to leave my contact with her.
After a few days of follow ups and back and forth emails, she found the Evoque that we have been looking for, and the rest was pretty much history.
Maybe i could have exercised more due diligence as a buyer, but Widad made me, my wife, and my son feel extremely comfortable during this entire process, that really turned out to be a quite enjoyable experience. She might not be a seasoned vet just yet, but just as you might have expected her to be pushy or aggressive, trying to prove herself as a young driven sales associate, i think her efficient approach was the one thing that made us take home a RR Evoque that day.
Informed buyers expect the obvious, but experiencing the entire process yourself is a bit different. I strongly endorse Widad as a RR sales person at LR pasadena. She’s still following up with us on how our RR evoque experience is, even after 3 – 4 weeks driving it!!!

Wish I had read some reviews before I went here because the 1 stars are dead on. Had an appointment with Daren, he was super nice and eager over the phone and email. Once I got there I felt like he looked me up and down and decided I couldn’t afford anything there so he was going to be rude. He spent the whole test drive playing on his phone. Didn’t tell me anything about the car unless I asked specifically. Then when we got out of the car he went on a 5 minute speech about how expensive they are…
I went over to bmw and they were much happier to accommodate my business.