Quest Diagnostics

Staff is rude and totally ignore you. As much as you have to pay for testing they should be more helpful and only having one person working is absolutely appalling talk about budget cuts this is ridiculous. Avoid this place at all costs !!! Plus parking is $ 1 every 15 mins that’s why they make you wait so long to get as much money as possible !!! Shame on Quest

Had an appointment, they didn’t even acknowledge. Waited over a half hour past my scheduled time to see a phlebotomist. Terrible. Never again.

Absolutely awful experience! The staff are completely incompetent. I showed up early in the morning with my paperwork. I told the woman at the desk that I qualified for uninsured prices, which was marked on my paperwork. She told me that I would not be able to have my blood drawn that day that it takes several days to get approved. I asked her what they needed to approve me and she did not know. She then asked me to sit down while she tried to figure it out. I waited and waited as I watched her as she asked each technician if they knew how to do it when they came to the front to get staff. She finally figured it out and called me up to the desk 45 minutes later to give me a price. I left and came back that afternoon after transferring money to an account that I could use. When I arrived she kept saying «i need to take my lunch» and huffing so she called me back where she had a technician take my payment, since «did not have the time». The technician did not enter the correct name off my card since it had my maiden name, not my married name. So he told me that the card was denied, so i corrected the zip and name he was using and he still did not check the box that stated that my billing address was different from my current address, so it denied the card again. I explained that I was recently married and had moved, but the poor guy did not know how to do billing and the woman from the front came in and told me that they weren’t going to take a check or run the card again and that I had to leave so they could take their lunch and I would have to go.
I would recommend to go to another Quest if at all possible, since the staff there do not know what they are doing…

This was the BEST Quest Diagnostics office I’ve been to. I was able to make my appointment online and when I got there, I signed in, and I was out within 10 minutes. The staff was very friendly and the space was very clean and neat. I usually go to the one in Moreno Valley, but I am hoping to make Pasadena my home soon. If so, I will definitely be coming to this Quest! Lovely place, and the fact that it’s located on a beautifully tree lined street, made my experience even better.

Made an appointment online and arrived to a room full of walk ins. They all were taken first but the appointment was nearly on time so no big complaint there. When asked for my insurance card the front desk person was very abrupt. She asked me for my DOB but wasn’t clear if she needed it written or spoken to her. It was a very strange interaction and she acted like I annoyed her. She asked me to come up to the desk again and said there was no Dr. order so I needed to walk upstairs or call my Dr. I called and they confirmed the order was sent 2 weeks ago. She failed to notice my correct name on the appointment and sign in sheet, not the name of the primary insured on my insurance card. She then took a $ 150 deposit, which has never happened at a Quest before (I have awesome insurance and hardly pay anything). She failed to adequately explain the charge.
As if that wasn’t bad enough the phlebotomist was the worst I’ve ever had. She said I’d bruise and not to lift anything for an hour. My bruise is horrific and I was in pain all day and the next day too. The bruise is 5 inches across. This has never happened to me before.
Never going back to this Quest, as convenient as it is to me and my Dr. office.

Nice and clean place… got in and out in less than 20 min. The staff always friendly and professional, been here several times already and never had a problem. No need to make an appt. since they accept walk-​ins.

This place is awful. I made an appointment online to go and get my blood test at the request of my doctor.
My appointment was for 9am and when I arrived there was only one person in the waiting room ahead of me. I waited for 1 hour and 15 minutes before they took me!!! It was insane. They made excuse after excuse about not having enough people on hand. There’s no excuse for this sort of wait.
Don’t go to Quest Diagnostics. Tell your doctor that you want to use a different blood place. It’s awful!

I had to get drug tested for a new job and they sent me to this location. I was in and out in 20 minutes. The process was explained to me and the staff were professional. That all helps make an uncomfortable situation a lot better.
They take walk-​ins and appointments!

I was a walk-​in, around 4:30 p.m. They took me right away. I have hard to find veins and they’ll roll unless you use a child’s butterfly. But the tests needed a LOT of blood, so they had to go with an adult needle. I explained to the phlebotomist that she’ll have to get it in, the first try. Because if she starts moving it around once it’s in, looking for a vein, I’ll pass out. But she was actually able to get it in the vein, first try. I’m always a fan of any phlebotomist who can do that.

Sometimes you need to have fluids extracted from your body for doctors to analyze and determine what type of medicine to prescribe you.
That’s why you come to Quest Diagnostics.
Make sure once you have a doctor’s order that you call in (or use the iPhone application) to make an appointment at this center, bring your doctor’s order, your insurance information, some more money just in case you need to pay. and that’s about it.
Unfortunately it seems with this location that even if you have an appointment you will have tough luck meeting that appointment time. The staff here is pretty courteous and nice but perhaps understaffed.
I had an appointment at 11:00 am and was brought into have a needle stuck in me at about 11:50 am. I wouldn’t mind so much if it wasn’t for the fact that I took my lunch break to get this completed and was completely off by an extra hour.
Anyway, be ready to wait if you decide to come here. No issues at all with the staff here. it’s just that you shouldn’t expect to be able to meet your appointment time. For some people that’s a big deal.

Elizabeth at the front desk is a nightmare. Clearly not in the right job. Seems to be annoyed by patients! My goodness, move on to something you’re better suited for… like not working with people. Blamed my company for not providing HER with what she needed. This women should lose her job. Took my blood pressure with my arm elevated? Hmmm… never had bp taken that way before. Wonder how many inaccurate test results she passes along to companies. She needs to go.

Save yourself the trouble and GO TO ANY OTHER QUEST center. The lady who works here is a total b**** who shows out her frustration at her jobs on unsuspecting people who go in there to get tests done. First she misread my test form and withdrew less blood than was required. Then a week later, instead of my results, I got a call asking to come in for a re-​test because they had messed up. i returned and the lady was in a foul mood as always, then grumbled a whole lot about how this wasnt her fault (I really dont care — i just want my results please) and then stung me on my vein with a needle bruising it very badly. Usually I dont feel a thing at blood withdrawals, but this b**** made sure I went home with a super sized bandage soaked n blood and with a bruised vein. this is ridiculous service considering you are sick and need tests done and worthless people such as her who are incompetent show their frustrations out of you! Go to just about any other center and save yourself the strong urge to slap this woman across her face for being a jerk!

Tried making an appointment: The Quest Diagnostics phone line that you call into drove me nuts. I turned to their website, a little better, but it was impossible getting an appointment in the near future in the morning. So, I tried calling to see if they accept walk-​ins. All you get is a voice recording and no way of speaking to an actual person. I called one of the other locations and the person who answered the phone confirmed that all Quest Diagnostics offices accept walk-​ins.
They are on the second floor (Suite 207). They open at 8am. Arrived a bit after 8:30am. The waiting room was full. Signed in. It was about thirty minutes before someone called my name. At which time I handed over my doctor’s order, insurance card and ID. Sat down again. A few minutes later the same lady called me to the back.
She was great and really efficient.
There are two ladies who work here. They are the ones checking people in and drawing the blood. They are busy, but nice.
Obviously, the place could do with a receptionist who could answer the phone and just make the process go faster.