Quest Diagnostics

UPDATE: A week later, I get a call from my doctor’s office. They tell me that Quest did the test wrong. Completely wrong, as in they didn’t even DO the test. Now I’m out of town for two weeks with high blood pressure and have to wait over two weeks to have the test redone. In the doctor’s office this time. You should be ashamed, Quest. I’m complaining to corporate. You’re horrible.

This place is so unprofessional it’s crazy. I came for a routine blood draw and was blown away by the disorganization and uncleanliness there. When I walked into the exam room there were 4 nurses bumbling around, having some sort of issue with the computer. When they finally got that sorted they send me down the hall to a filthy bathroom for a urine test, which how they are able to get clean samples of anything in a room that unclean is beyond me. Back in my exam room, there were a different 4 nurses bumbling around the computer. I guess this was the only working terminal in the place? it was kind of like having blood drawn in a checkout line at a grocery store.
I know it’s not the fault of any one person who works there, but obviously a top down problem with Quest diagnostics in general that they can’t be bothered to clean their facilities or provide working equipment for their staff. If possible, go to a different lab!

I can’t say I’m a fan of having to ever go to Quest Diagnostics as I hate needles and blood tests but since I had no choice, I was glad I chose this location. I was able to make an appointment online and it was a super easy choice to choose the Bellefontaine location because it was the only one that had appointments before 8:30am available. The actual clinic was easy to find and was spacious and clean, which I find super important after seeing some other ones that weren’t so nice. I was seen immediately (didn’t even have to sit down in the waiting room at all) and was done in 6 minutes! Now that is efficient and I was just super grateful they didn’t have to drag out my misery of having blood drawn from my arm. LOL. The gentleman who assisted me was super nice and tried to make conversation with me to ease my nerves. The best part of it was that he did an excellent job and there was absolutely no bruising on my arm at all and it barely hurt. I was pleasantly surprised. Needless to say, this was one of the better experiences I’ve had at one of these clinics. I will choose this location next time I ever need lab tests done.
Parking: garage across the street. $ 0.80 for the first 20 minutes.

Very rude. They hardly try to be friendly. Very bad attitude and body language. Conceited when you ask them any question.

I didn’t want to give 2 star for this lab because majority of the lab assistants are great and my doctor sends me here to do all my lab works. I come here at least once every two months. Because of my health problems I come here a lot. The only problem I have here is the front desk help by the name of Mirriam. She is rude, very dismissive and NOT helpful at all. Doesn’t realized she’s dealing with patients that are sick. I’ll give her an «F» on customer/​patient relations.

I walked in around 9am with no appointment. Place was empty except 5 – 6 employees at front desk chatting. Barely acknowledged my presence. One lady looked up & asked for my ins. cards & id. Within a few minutes, I was called in for blood draw. Told lady It was usually hard to find a good vein in my arm. She did not respond & used the regular needle, instead of the butterfly, which hurt the entire time for 4 vials. Customer Service & polite conversation was non-​existent. I got home & took off bandage & saw a large bruise. However because I was only there for no more than 30 minutes, I rate the visit 3 stars.

This location is close to Pasadena. That would be the plus.
It’s a clean place.
They’re poor in customer service.
They need better training.

Genuinely awful. I had an appointment and it still took half an hour to see me. My technician seemed terribly rushed and talked very fast. I had to ask three time to clarify how my insurance was going to be charged.
She didn’t even warn me when she was about to stab me with the needle. Everything just happened so fast and she hardly even tried to be friendly. Just some of the worst service I’ve ever had!
Yikes. Also, for my urine test, I was given 2 saline wipes to clean up the soapy wipe, and also on the wall there was an instruction telling me to use all THREE saline wipes. There were no paper towels in the bathroom. What gives?

Good: Clean
Bad:
$ 4 flat rate parking with no validation
30 minute wait to drop off my daughter’s urine sample when there were just 4 people ahead of me
Didn’t have my daughter’s physical card so had to have my wife text me a photo and then download an iPhone app so I could fax it to them because they don’t take email
Fun day

I had an appointment today and was in and out of there relatively fast. Esmeralda was my phlebotomist and she made me feel very comfortable. She was very personable and we chatted about our children. They except walk in’s but I’d recommend setting up an appointment on their easy to use website because a lot I walk in’s come in this location.

I had an appointment today and it exceeded my expectations. After reading some of these reviews I was worried, because I had a huge order from my doc. The entire staff was so professional and really kind. They greeted everyone, said goodbye to everyone, and my nurse who took the draw was extremely attentive the entire time. I had 10tubes to draw and she made sure I was comfortable the whole time, she double checked all labels, corrected misspellings, and was just a wonderful lady. I think her name was Christine or Christina? After the draw she noticed I was a bit clammy and she brought me water too which was thoughtful. Overall, fantastic and efficient experience. Appt. was at 11:00a and I was out at 11:30.

The absolute worst location. Terrible customer service by individuals who obviously hate their jobs and the people they service. Stay away from this location if you can help it.

This lab actually pretty nice compared to some other Quest facility. Parking is across the street and this lab open on Saturday. I usually just walked in but they do have appointments which makes it faster. My doc always e script the lab requisition and they got it right. The lab tech usually very gentle although one time I was left with bruises which I’m not sure what caused it, might be my platelet count was whacked. Wait period is acceptable and usually I got a bill later which I can pay through their website.

Not the greatest service from the staff in my opinion. I understand that there are procedures but be more polite when dealing with patients

Unlike many Quest experiences I’ve had this was surprisingly easy. I had a STAT lab order from Urgent Care on Thanksgiving AM and came the next day to a closed office. I returned early Saturday morning approx. 745A which I thought would be a nightmare from them being closed on the holiday and an early closure Friday in addition to any previously scheduled appointments but the place was empty as I came through the door. I signed in, and was seen within a few minutes.
In and out, quick and easy and I managed to keep myself in tact. Although, I donate blood every 56 days I can’t stand to do blood work, I get very anxious but the technician was reassuring and gentle. My stat lab order was received by the doctor within a few hours. I’m not sure if this place is always as calm as it was when I arrived but I wouldn’t rule them out in the future, if I’m in this area and need to do lab work.
Making an appointment is always a fine idea too.

I had a terrible experience here. I am pregnant and recently went in for a 3 hour glucose test. First of all, the receptionist is very unfriendly. No warmth at all. The overall attitude of the staff here seemed to be, «I don’t really give a shit.» When you are in the medical profession, I find that unacceptable. You are supposed to be taking care of people and comforting them.
With this particular test, you get your blood drawn 4 times. The second draw, the woman hit a nerve in my arm! I felt a shooting pain go down my entire arm when she inserted the needle. I told her it hurt and asked if that is normal (I know it’s NOT!), she didn’t seem to care, continued to draw my blood, and said «Oh, that happens sometimes.» Now 4 days later I am still having nerve pain in my forearm.
Thankfully, the next 2 draws I had different phlebotomists. They were much nicer, but used big needles. So each draw hurt way more than it should have. I have small veins, and usually when I get my blood drawn the tech uses a much smaller needle. These people clearly don’t pay attention to things like that and don’t care. I will NEVER return to this location.

This is the second Quest labs I have been to. This one is miles above the other. Parking in front is Handicap parking only. There’s parking Structure just across the street. Street parking is hard to come by.
Service was quick. Have your paperwork, insurance card ready and you should be out in no time. I was out in less than a half hour. Nice waiting room with a/​c, old magazines a and plenty of seating. Staff was courteous and competent. Make sure you have some water before coming. You may need to supply a urine specimen.

I mean. technically it isn’t a 4 star place because I knew I was going to get a freakin’ shot here. but, they were great with me!
I don’t know about what some people are saying about parking… it clearly says there’s a parking garage. just keep going down. The parking attendant was really nice, and let me know that the specific building I have to go to is right across the street.
From Fair Oaks, and when you make a right on Bellefontaine, Quest will be on your right hand side. There’s 2 buildings with the same addresses. The parking garage is on your left towards the end of the street. 20 minutes free.
Walk into the place, they asked if I had an appointment, and since I did. I’d be called up right away.
I was seriously freaking the fuck out. I hate shots.hate. The dude was really gentle, and they ended up taking 6 tubes worth of my blood for lab tests. D: My poor poor blood.
He tried to calm me down by engaging in conversation, which kind of worked. but not really.
My results came back 2 days later, and thank goodness. I’m not allergic to anything! Wee!
After I left the building, the parking attendant happened to be on a golf cart driving through the street. He offered me a ride back to my car! Haha. He said, «It’ll be just like Disneyland!»
Plus, got that free parking. yuss!

3 Days after previous visit and Unilocal review:
Received a call today from a Quest customer service person informing me that the lab screwed up my test for the SECOND time! They were «unable to completely process» the test. Why? because their employee entered the doctor’s order incorrectly and they ran the wrong test. When I asked if employees were even trained or supervised, she said Quest didn’t supervise their employees «in every location». I indicated this would be my 3^rd time coming in for the same test. She was surprised and stated she wasn’t aware because Quest RELIES ON THEIR PATIENTS TO TELL THEM WHAT’S GOING ON IN THEIR OWN FACILITIES!
On the bright side they aren’t going to charge for the test my doctor didn’t order.
There is an appalling culture of carelessness and indifference at this place. Avoid if at all possible

That annual physical wasn’t fun! Please don’t ask me what they did. With age comes some minor tune ups and test just like car maintenance.
I needed some blood work done and I made an appointment for a Saturday morning. It’s easy as going on Quest Diagnostics website and checking for locations and the type of test they perform. They do take walk ins but it’s best to get priority by making an appointment. I can only guess this place is very busy during the week.
Saturday mornings at this location are great. It’s empty with very little people waiting. I came early, signed in, and waited a few minutes. The phlebotomist was very professional. He found my arm vein real quick and drew blood perfectly. No second tries or hits and misses. Left a tiny bruise which is nothing. I’ve had my blood drawn at other locations and it looked like someone punched me hours later.
I’d come here again for my next set of test in the future. Don’t forget to fast 12hrs for blood work!