Edible Arrangements

Placed an order for delivery to surprise my special someone (by the way, this was a $ 110 order) and on the day of delivery they called him to confirm that he would be there within the next hour to hour and a half so that they can deliver his arrangement. Needless to say the surprise was no longer a surprise after that call from Grace at Edible Arrangements. I called to ask why they called him as this should have been a surprise and Grace stated that I should’ve indicated that this was a surprise when ordering online. Grace continued on to say that their standard practice is to call all recipients to confirm that they will be there. I’m calling bull.
I tried to complain to their corporate office and all they did was refer me back to the delivery location … By the way Grace I’m still waiting for a call back…
Response to Toni B. — I appreciate your useful response to my Unilocal review however it may have been better if the store would’ve returned my various phone calls or responded to the case #936 398 back in April when this incident occurred. By the way, corporate office stated that this was not standard operating procedure and the store would be contacting me within 2 days of my claim being submitted… fast forward 1 month and yet another bad Unilocal review for this store is when u decide to get back to me? That’s unacceptable. As you can see from other reviews that I have written, I tend to give positive reviews so you can imagine how dissatisfied I was with the service received to have prompted this type of review. It is with merit

This place is overrated, seriously! My sister from out of state placed an ($ 70) order for Mother’s Day and it was a hassle trying to figure out when the order was ready. The status online read as «in process» for 5 hours When I finally got the order… I was SO dissapointed. There is nothing creative about the edible arrangement. It’s literally a fruit bowl stuffed with a carton at the base with fruit sticks sticking out of it. This place isn’t worth your money or time.

I would give this place 0 stars if I could. The customer service is absolutely disgusting. My husband ordered something for me from here for Mother’s Day. I missed the delivery by 3 minutes. THREE. I came home at 4:11 and the driver came at 4:08. I know this because I called the store and they told me.
They refused to deliver again. They were only up the street from my house. Mind you it’s a $ 14 delivery fee. And then they told me they’d have to charge me another $ 14 to re-​deliver. They never gave us a Window of time for delivery. Not even a 4 hour Window. They never called me or my husband to notify us that they were on the way or whatever. And here is the kicker: I have to pay $ 14 again for delivery and they still won’t give me a time frame. They said its bc they’re «busy». So because you’re busy you’re gonna treat your customers like shit. Real classy. Who the hell has the time to stay home all day to receive a freaking fruit arrangement. People have lives.
Pathetic. And the person I spoke to there was just as awful. Save your money. Order from the Arcadia location. Or any other one. Just not this one. NO WONDER THEY HAVE A ZILLION BAD REVIEWS AND OVERALL 2 STARS.
Corporate should shut them down bc EA is losing customers from this. I used to be a loyal EA customer but no more. I will never order from them again.

THIS IS THE WORST PLACE TO BUY ANY KIND OF SPECIAL GIFTS FOR ANYONE YOU MIGHT LOVE. Read my horrible experience:
My fiancé recently got a new promotion to a position she had been seeking for a while. I decided to make her first day in her office extra special, I placed an order for a «Love Bouquet Dipped Strawberries» with an I LOVE YOU POP from Edible Arrangements — 216 located at 452 E Colorado Blvd
Pasadena, CA 91 101. The order was placed as soon as I go to my office that morning so that it could be ready by the end of day, well the website did not give me ANY option to choose a delivery time frame (eventho they had charged me $ 13 delivery charge) so I called the place after placing the order and their answer was that «They could NOT guarantee delivery by the end of day» so I HAD TO RESCHEDULE the deliver to her now SECOND day of work. I was a little upset and sad I couldn’t get the arrangement on her first day of work, but I was ok with rescheduling.
THE MOST HORRIBLE and HUMILIATING EXPERIENCE came on the day of delivery when their careless mistake resulted in a delivery of the WRONG arrangement… THEY DELIVERED MY FIANCE A HAPPY MOTHER’S DAY arrangement instead of the I LOVE YOU arrangement I had originally ORDERED… MY FIANCE IS NOT EVEN A MOTHER!!! We both found it VERY offensive… Well I called the shop and they REFUSED TO MAKE IT RIGHT… They offered me a $ 5 refund for MESSING THE WHOLE surprise I HAD PREPARED FOR HER!!! They have NOT offered any refund or any type of apology!!! NOTHING AT ALL!!! I WOULD RECOMMEND YOU RUN AWAY FROM THIS PLACE ASAP if you care about care about your special someone… IF you have any questions reach out to me. I WILL GLADLY LET YOU KNOW…
THEY HAVE AN «F» with the BBB!!!
ENCOURAGE ANYONE THAT HAS BEEN DAMAGED BY THIS PLACE TO SUBMIT A COMPLAINT!
This is what I am filing now with my attorneys!

I don’t like leaving negative reviews but I feel a strong need to warn others about this location.
My order was supposed to be delivered to my best friend today for her birthday. I received a phone call that I had given them the incorrect address and therefore the order was unable to be delivered.
I checked the address with my friend (there goes the surprise) with the woman over the phone and it was correct. She told me the driver found a business with the address but not an apartment complex (changing the story???).
The woman over the phone was polite and let me know they tried calling her but when I asked my friend she had not received any phone calls from them.
She let me know that they might have to reschedule delivery for another day so I said forget it and my friend went to pick it up.
The manager (Gracie) called me later and told me the owner (Armen) would not refund the delivery charge even though they did not deliver the order as I paid them to do.
Had to call corporate and file a complaint that way. If you have to order through this location I would advise picking the order up and not expecting and real customer service or any issues to be truly resolved at this location. If you choose to deliver, hope the delivery person’s incompetence doesn’t interfere with your loved one getting their surprise.

Ordered some chocolate covered strawberries for pick up. I was able to pick them up promptly and customer service was nice. I’d probably come back here again.

I just ordered an arrangement for a co-​workers birthday and it came within 1 hour. Great customer service and the fruit arrangement was just as pictured.

HORRIBLE… don’t ever use this place $ 80 for a lousy cup of sour stawberries with ashy white chocolate. I recommend SHARI’S BERRY’S had them also deliver same day same place!! no problems… for less than half the price. spoke to a rude person at edible arrangements she stated «o we’re very familiar with you’re delivery location» and of course they went to the wrong building. if I can could remove stars I would…

Can I give a ZERO to this place?!
My fiancé had something delivered to me today for Valentine’s Day (which I was thrilled about, actually), but apparently it was the wrong order. (I received a plain chocolate covered strawberry bouquet, but he ordered a bouquet that was supposed to have pineapples, grapes, and white chocolate drizzle.)
He called the store to see what the issue was and the store manager said it was impossible that we got the wrong order, and proceeded to accuse us of taking out the pineapples and grapes. Which means that we also would have had to lick off all the white chocolate drizzle. Who would go through the trouble?!
We even sent pictures to them of the unopened package!
Corporate wasn’t much help. Just transferred to the store. They should really make sure their franchises are living up to their name.

Absolutely perfect !!! I ordered online got exactly what I paid for and it was delivered in a half hour. When I called after placing the order (I was nervous it didn’t get through for on time delivery) the staff was friendly and reassuring that my order was in good hands.

A friend of my sister’s got this for her birthday! It looks so pretty and delicious! Next time i want to send someone a fruit basket i will call this place!

I’m surprised to see so many negative reviews. I’m glad I didn’t look here before ordering because I may have changed my mind. I ordered online Tuesday afternoon to pick up at 8am Wednesday morning. Online ordering only allows the option to pick up at 830 because they open up shop at 8. I called and asked about 8 am and kindly was told it’s not a problem. I placed the order and showed up at 8 the next morning and was out the door by 8:10. I couldn’t ask for anything more. The arrangement looked beautiful.

I ordered from this place on 2÷11÷2014 for my kids school valentines day party and stated that the delivery needs to be there before 2pm @ 2÷14÷2014 because its for a bunch of 6 year old kindergardens. and they agreed to me and the schools request.
Today 2÷14÷2014 on valentines day I called them @ 230pm and asked why the fruit arrangements has not been delivered and the store manager RALPH stated that they times are not guaranteed. and I stated that before we ordered we clarrified the situation. RALPH the store manager stated that they did delivered @ 130pm and nobody was there.(at this point he already change his story and stated he delivered it @ 130pm from not all deliveries are guaranteed) Its nice to talk to honest manager like RALPH. I stated that you have to sign in a sheet for you to enter the school and i wanted to know the name of the one delivering and RALPH the manager said that it does not matter who delivered it. when they got there no one was there. and will not refund us and will re-​deliver the arrangements on the day i wish.
Thanks Edible Arrangements for F@ckin Up a kindergarden party!
Thanks to management manager RALPH for handling the situation with such lie and care!

Did not deliver on the day it was ordered. Disappointing as I was counting on it to brighten my fiancé’s day and pretty much save my relationship. No dice. I had to say sorry the old fashion way.
Regardless…
My overall review is for the company in general more than this individual store. This company is ridiculous as they don’t oversee their franchises. Though you order from Edible Arrangements corporate, its actually the individual branch that dictates their policy. So if something goes wrong, they say to call the branch and let them deal with it. They have zero quality control and no policy to help when the order goes wrong.
Ba humbug. I wish I could leave a positive review as those are so much more fun to do.

Spoke with Gracie on the phone a week prior to the day I wanted to pick up my arrangement. I was trying to use my Livingsocial deal before it expired and everything went fairly smoothly. I requested to pick up my arrangement on the late morning of Father’s Day and since my arrangement cost more than my voucher, I was able to pay the difference on the phone.
My only complaints are that once at the store, it seemed like it would be a quick in and out process — especially since everything was paid in full over the phone. However, it took a while until I was officially out the door, even though I was the only customer in the store. Parking can seem to be an issue if you go at busy hours. I simply found parking on the street, and I’m not sure if they actually have parking out back. The arrangement was fine, but the fruit was not as sweet and fresh as I’ve heard. Slightly disappointed about that, but not complaining too much since I did buy the deal from Livingsocial. Would I purchase arrangements from them again? Possibly, as they do have a great selection (online at least) and it’s something different.

I ordered an edible arrangement and it was ready on time and it looks great! It is a small store located right in Colorado street and is easy to find. You need to find street parking though.

Always fun to receive these as gifts or give them as gifts.
These fruits stay «fresh» for a little too long and they are curiously sweet. I even tried googling it to see if they spray something on it and spray sugar on it. I couldn’t find too much but I did find that they spray something on the fruits.
FYI — it is impossible to get through on the phone to a live person for this location, but the service is decent once you are physically at the store. Try to be patient, only 1 employee was holding down the fort when I was there.
Parking: free street parking (1 hour) or street metered

Easy, Delicious, Fresh & many different beautiful arrangements to choose from. My bf at the time had surprised me at work with lovely flowers for Valentine’s Day, but little did he know I had ordered chocolate covered strawberries for him. We were meeting up later for dinner so I decided to pick them up from the location.
I ordered the strawberries with 2 mylar balloons, unfortunately that must have been everyone’s idea, because they were very busy and they ran out of helium for the balloons. I did order relatively late and close to a very busy holiday so it made perfect sense. No harm. No foul. They kindly refunded me for the balloons and I was in and out of there very quickly.

I picked the arrangement I wanted online, called in, ordered it without any hassle, and it was ready within an hour for pick up. It was fresh and beautiful like the picture online.
No complaints here.

In summary — Go anywhere else, don’t take a chance using this store. Sorry Edible.
I won’t write a lot because I don’t think folks read the entire thing.
Suppose to call to schedule deliv — They called after they attempt delivery
Supposed to be delivered, never delivered.
Said to come pick it up anytime, we go, it was still with the delivery van.
They say they’ll call when it comes back — They never call
10 minutes before they close we go to pick it up because it must be there.
It was, and as you can see from my picture the petals were gross and a spider fell from it.
There’s a lot more but I won’t go into it. My other reviews are never this bad but this place deserves it.
I’d also give it a minus score to offset some of the 4 and 5 stars this place got because I just don’t believe them and that they must be friends of the owner, the employees, etc.
John