The Home Depot

Every 3 weeks I get bottled water from HD last time they were so was the montville store and rockaway. I had to go to Walmart to get water. When I went to HD they would not exchange the water. Walmart was willing to do it for me When HD was out of water. I spoke to the manager and he told to bad. After getting water from them for 4 years I just stopped because of this and now will go some place else or get it delivered

On Jan 27 we purchased a dishwasher. Using a card awarded to my wife w/​TideWater Fin We coordinated the Install… feb 5^th… Install team comes, never showed ID as required… Never tried to install it Automatic said no…
Install canceled We needed to get a credit back to the card On Feb 10^th the credit was requested (according to the sales rep) To this day it still showing on the TideWater account website… Now they want me to keep following up with TideWater Why I m client
Totally disappointed with the level of service… And follow up
We canceled the order Went to other store…

By far the worst HD around. It’s like a ghost town. Extremely, extremely understaffed. On numerous occasions I have walked around for 5 – 10 minutes looking for help. Take the extra 5 minute drive to the one in Montville– staff is much more friendly and professional and actually exists.

This is a wonderful HD. I had so many people willing to help. The service and excitement for a project on which I was working was awesome. Each associate had ideas on the best way to do it and then even helped with the implementation of the project! I will definitely be making this my ‘go to’ spot for projects and home needs! Thanks to the manager, Eric Mirenda and his wonderful staff Marius Gospodin, Tanya Clark, Jerry Primamore, and James McKlay!!!

I wouldn’t even give 1 star if I had the option. DO NOT GO TO THIS HOME DEPOT. I placed an order for my front entry in MAY. It’s been 2 months since I have received any information about my door, or any regard to when I can expect an installation. Any time I call, or decide to visit the store for an update, no one has any idea, nor can I can get any information about my special order. I paid the full and entire amount upfront (over $ 5,000 for the door) and this is not the service I expected. Finally, after two months of having no contact, and just running around in limbo, I received a call from the installer saying they can have the door installed on July 2^nd, 2015. Lo’ and behold, I get a mysterious call from home depot today saying my door was received damaged, and they are going to put a new order for a door and it’ll take 10 days.
To say I was angry would be an understatement. The people in the doors and windows department are a bunch of people who have no idea how to deal with customers, or deal with any large orders. I highly would recommend to you all to avoid this home depot at all costs. Doing so, will save you the heart ache, and your pockets from losing thousands of dollars.

Ugh. Home Depot… I really do not enjoy coming here at all. And generally whenever we need to come here to repair something it seems like we have to come back 4 times, like when we bought a sumppump but they don’t include the proper fitting that you need to attach the stupid thing to the pipe to outside. BIG OPPORTUNITY TO UPSELL HERE HOME DEPOT – put a stupid sign next to the sumppumps saying «do you have all your fittings? Most of these units use blah blah blah» whatever. All of the stores are layed out differently so it’s nearly impossible to find anything ever. This one in particular is fine as far as layout, at least it never changes. It seems like whenever you actually need help you can’t find anyone, and when you don’t they’re all up in your business. I guess overall what it comes down to is that they do have everything you need, but I just do not enjoy shopping here pretty much ever.

All of the reviewers are spot on. I only come here as convenience if I’m shopping at ShopRite or eating at Noodle Chu. They don’t seem to stock enough or the right parts. I prefer the other larger one down the street. For instance, if you wanted a PVC joint, they only have a small section for all sizes and shapes. The one down the street has a full aisle dedicated to them and has many sizes.

Customer service leaves much to be desired. I came in with a pipe looking for someone to help me replace the pipe. I often ask for help to match the size, because, not being a professional, I can easily make a mistake, and I do not want to come back because of wrong sizing. So I go to the plumbing section, and there is a woman scanning some items. I ask her if she can help me. She just says, No. I thought maybe she just paused to tell me where I could find someone, but no. She was done speaking with me. So I asked her, who can help me? She says, someone with a full apron. I prompt her again, Do you know where I can find someone with a full apron? Her answer, Just walk around! and she waves her hand at me.
So I look around for someone, and an older gentleman is kind enough to help me find someone who can help me. Unfortunately the guy he finds is a little bit of a fool. I ask this new guy to help me get a pipe to replace the one in my hand, and he barks really quickly, Yeah! You just need to match the size! No really, Sherlock? So I ask him to match the size for me. The whole time he starts explaining to me how plumbing works, as if I don’t know anything about plumbing. I just wanted to pull him aside and say, Son, I know a lot about plumbing, I just need you to be so kind as to match this pipe.
This is the most annoying Home Depot I’ve been to (and considering how bad some Home Depot’s can be, then you know this is annoying).

I know I shouldn’t have a ‘favorite’ Home Depot, but if I was making a list of my ‘favorite’ Home Depots, this one would be last on the list.
I stopped in here today, only because it happened to be the closest one to where I was at the time. I needed to pick up some lawn stuff for the fall cleanup-​fertilizer, seed, etc. Now, I know where everything is, or should be, in this store, but what a friggin’ mess. Fertilizer and seed out, mixed up, no prices displayed… and you’d think just MAYBE there would be someone in the area to help (not just me, but the other 10 people back in the garden section)…well you’d be wrong. Not a soul.
I agree with the other reviewers… it just seems like no one that works there actually wants to work there. I go to Home Depot when it’s convenient and/​or I know I need something I can’t get in my local hardware store, but I think this is probably the last time I will shop at this location… the ones in Pine Brook, East Hanover, and Rockaway are all much better locations.

A large portion of the staff hate being there and aren’t afraid to talk about their disappointment to customers. I’ve found better selection and friendlier staff at the one down the block in Pine Brook. I give this one 2 stars because of its location.