Hilltop Family Physicians

My first annual check up was with Dr. Zimmerman and he was very attentive and nice, but then I saw several times nurse Nicole who was so rude and not interested on me. The whole office isn’t welcoming you and nobody is trying to make you comfortable or at least to be polite. I would rather look for another one.

I have been coming here for 13 years and seeing Dr. Zimmerman. What a great guy he really took his time on my physical and spent over half an hour with me. Great doc.

I’ve been going to Hilltop for almost 7 years! Not one bad thing to say about this practice. They care, always thorough and are genuine in caring about their patients. Mindy and Dr. H are amazing and I would recommend them to everyone!

I have needed a new doctor for a while now so I decided to try this practice and made an appointment with Dr. Tetor. I was asked by the receptionist to be early for my first appointment and she asked me to be there at 7 am to fill out paperwork. I arrived at 7 am but the doors didn’t open until 7:15.
Dr. Tetor is amazing. She listened to my concerns, told me that she had a plan and explained that if this course of treatment doesn’t work for me that she has other ideas for us to explore. It has been a long time since I have had a doctor listen to me, ask questions to clarify and really seem to genuinely care about my health! She called my prescriptions in right away and she was very personable. I am so pleased, thank you!

My family has been going to Hilltop Family Physicians for two years. Not anymore, after today. My wife was on hold for thirty minutes and then given a bad attitude by Misty. All to answer the question that they are out of flu shots. When challenged about the delay she was told that they are busy. Guess what, so is everyone else that runs a professional office. That doesn’t keep most professional offices from being… what’s the word… professional! What great service! It’s a good thing Hilltop doesn’t provide an important service like overseeing the wellbeing of patients… oh wait… that’s exactly what they’re supposed to do. Plenty of other doctors in the area.

My family and I have been seeing Dr. Tetor for 15 years. She has always provided great care and takes time to listen to whatever we need to explain about our ailments. She has been great to our kids, who feel very comfortable going to see the doctor because of her gentle, caring demeanor. We rarely have to wait more than 5 – 10 minutes past our appointment time and are usually able to see Dr. Tetor, but have received good care from the other doctors and PAs in the practice when Dr. Tetor has not been available.

Love Dr. Tetor, Dr. H, and Nicole but practice has some issues with scheduling. Several times now I’ve scheduled 1^st appointments of the day and have waited a minimum of 30+ minutes to be called back.

If you are searching in the Parker, CO area for a good family physician, search no more. Hilltop Family Physicians is top notch. Dr. Zimmerman take the time and has the knowledge to help you with any health issues you may have. I highly recommend this office. Wife sees Dr. Tetor and loves her.

My family and I only go here for Dr. Teeter, who is awesome. Otherwise, the staff is incredibly rude. I walked in for my appointment at 4:30 and was greeted with «you’re going to have to wait» by one of their 3 receptionists. After i sat down they began a very long loud laugh. This laugh continued for a good 2 minutes. After they were finished they called me up to fill out paperwork and ignored me as they talked about what was funny. They are very busy so maybe it’s just overwhelming for them, but they are so rude every time I go. They do not greet/​bid you farewell. Completely unwelcoming when you walk in.

We have been going here for years and had been very happy. However their customer service is on a slippery slope downhill. My husband has been trying to get a refill Rx for 3 days. This Rx requires levels to be maintained so running out causes other problems. The pharmacy has called 3 times without a return call from the doctor. I had to call the doctor office today and complain, demanding a refill. Later, my husband received a call, which he missed and immediately called back. He was told «I left you a message, maybe you should have listened to the message before calling me.» My husband said ok and the lady said ok and hung up — WOW!!! Just rude — the message was that the Rx had been called in and was being filled today. I think we may find another office who appreciates it patients. We are becoming more disappointed.

My husband and I have had Kaiser insurance for the past 9 years, recently my employer switched to Aetna. I searched and searched the internet, spoke with friends and received a bunch of different recommendations from everyone. We wanted a family physician’s office that would care for my family of 5 and had great reviews. I found Hilltop, since it was close to our home we decided to try it out.
My husband was in a lot of pain and he needed to see a physical therapist but from experience with Kaiser we knew that we needed a doctor’s referral so that it would be covered by our insurance. It had already been a couple months since our Kaiser insurance and we weren’t able to get a prescription from our previous doctor any more. He decided to go to Hilltop since we wanted it to be our family practice. He was there early like the office girl advised him. When he got there she asked him what he needed to be seen for, he said his back. She then asked him if it was preexisting which he replied with yes. Before he was even able to see the doctor, the front desk girl, Sandy, told him she would not allow him to even see the doctor because «they are not a pain clinic». On top of this, instead of being empathetic about the situation she told him this as if he should have known or as if he was a child.
My husband called me to let me know. I called and left a message with Dr. Tetor (I had a new patient appointment scheduled with her that very day). I left her a message and explain what happened. I received no call. I expect better service at any physician’s office.
Customers should be cared for by all of the staff. If someone comes in to the office in pain then show empathy and ask probing questions to better understand their needs. Don’t make assumptions that the customer in front of you is there to try and fix his pain, he might be there to get a referral. If you aren’t able to see the person then offer options and do it with a smile. If you’re going to run a business, know how to provide exceptional service. If a customer takes time to call and complain then respect that person and call that customer back immediately. This is why I only gave 1 star. It seems that this facility lacks respect for their customers.
Jessica

I have been going to this practice for 3 years now and have nothing but good things to say about everyone there! they are considerate, helpful and the doctors are wonderful. so far i have seen Dr. Tetor and also Dr. Horiuchi and they have been really pleasant to work with.
Coming to Colorado from Los Angeles you have no idea how rude a doctors office can be unless you have been to one in a big city. These people are an absolute dream in comparison!

Doctors are awesome! Very friendly — kind — great bedside manner. However, BE AWARE of the front office. They are NOT nice, grumpy and just not friendly. It is really too bad because once you get past them — it is great! So ignore the bad behavior up front. Once you get past the gatekeepers it is very good. Makes me wonder if the doctors know how they are acting. :(
Susan PF.

Went here a few times…
rude staff
rushed you through
never seemed very interested in listening, just a quick diagnosis
Honestly… didn’t like this place AT ALL, and will NEVER return.

Very nice group of people at this practice, from the front desk, to the nurses, to the PAs, to the Drs. I’ve been coming here for 12 years and they are helpful and concerned. I was using Dr Tetor as my main physician however I’ve pretty much moved over to Dr Hirouchi and both of them are wonderful.

Dr. Zimmerman has provided me excellent medical advice and help for over 14 years. He’s always upbeat and understanding, and seems to understand immediately the correct course of action. New offices (2009) are a significant improvement — very nice!

We’ve gone there for years. They have their actual doctors on call on nights and weekends, and they’ve even encouraged us to call them over the weekend if we have any problems. They are caring, and think «outside the box» (I know it’s an overused term, but it fits here). They don’t just look at the symptoms and label you, they actually listen and try to get to the root of the problem. We primarily see Dr. Zimmerman and Dr. Horiuchi. My kids, my husband, and I all go there. It is locally owned, not corporate, which I appreciate also.