Apex Jewelers

Scarily unorganized and unprofessional. My wife went in on Thursday ¹⁄₂₈ to have a a ring resized, They quoted a week. My wife did not receive a phone call ever. So she called back and was hung up on twice. Not the end of the world here until she finally got a hold of someone (Tera). Tera blamed being busy for the hang ups.(come on Tera, it’s Parker, not New York). My wife insisted that Tera take her number and call back when it was not busy. Tera then replied with «well the jeweler is not here but I will put it on the top list for tomorrow». That pretty much ended our transaction with them. We then said we will come by to pick it up and to not worry about fixing it. The response from Tera was «ok». They had it over 5 days from the quoted time of being done and not even an I’m sorry. Then some how is magically put at the top of a list for the next day. A couple of good reviews mysteriously sound like commercials. No thank you, at least chain stores are organized and have professional training. They are incapable of competing with other jewelers.

Terrible customer service. I had a ring re-​sized and came back to have it done again, as I felt that it was sized slightly too large. When I came back to have it redone (and would have been willing to pay for it), the employee seemed annoyed by my request, argued with me and talked down to me. I will never give this place another dime of my money.

Great people here. Fixed a mistake that another jeweler made. Did a great job on the repair!

Each time I’ve been in Apex Jewelers they have been more than helpful. The work on my jewelery has been more than I could ever expect. Beautiful jewelery and an amazing group of people! The attention to detail will keep me coming back!

I ordered my wife’s engagement ring and both of our wedding bands from Apex. Bill and Renee treated me like I was family with the service they have. We made such a fantastic engagement ring together that it was a no-​brainer to go back for the wedding bands.
I highly recommend them.

Not great. Went in today to have a watch I purchased elsewhere, fully expecting to pay for the convenience of having it adjusted without going back to the mall. I waited for over ten minutes before being acknowledged even with a hello, even though there was only 1 other customer there. Finally a guy came out and waited on me after about 15 mins. He took 3 links out and it was $ 10. Would have been ok if the service didn’t feel like I was an unwelcome inconvenience!

When the diamond in my engagement ring broke, my husband went to Apex to have a new stone put into my setting. The stone they helped him choose was stunning and the price was reasonable and they allowed us to pay through their ‘lay away’ program.
We also purchased a diamond anniversary band from one their cases filled with estate jewelry and were pleasantly surprised a what a great deal we got in it.

Very friendly & quick to help you get just what you want.

SUCK!!! I took two white gold rings in… one diamond and one aquamarine. The owner (K) told me that since my diamond was 18KT that it would cost me $ 76 to size down and another $ 25 to fix a gouge in a prong. The aqua would only cost me $ 42 to size down. That was fine. I went to pick them up and I put them on and found that both of them were yellow on the underside of the rings. I pointed this out and the cashier took them back to the jeweler who said that I didn’t pay for rhodium replacement ($ 65 EACH) so he wouldn’t do it. I said (loud enough for everyone to hear in the store) that no one ever told me that I would have to pay additional for the rhodium replacement and that if I bring in a white gold ring that I should LEAVE with a white gold ring. The cashier took them to the owner (hiding in the back) and she said to go ahead and do it. Well, on my diamond, they did such a crappy job that there are smudges of yellow gold peeking through. My husband asked if I should take it back and have them do it again, but I don’t want to deal with the hassle (especially after seeing some of the other reviews). I plan on waiting until the rest of the rhodium wears off and then go to the mall (like someone else indicated earlier). I think a call to the BBB is in order.

I saw the sign out front that they were buying gold so I went in to see if I could unload my old wedding set rings and a gold band. First of all, when I went in I was greeted by this woman who seemed to have a severe case of A.D.H.D.; when I told her what I came in for she turned around ran to the back room, I guess I was supposed to follow her. So I walked into the room behind and laid out rings along with a couple other pieces of gold items that I had brought in. She must have weighed everything at least 5 times; she couldn’t remember what she was doing and kept checking the numbers. Also, she was unable to find the gold stamp on a bracelet and had to call someone else over because she didn’t know what to do since it scratched tested as gold but she couldn’t see the stamp. The other guy points it out and scampered off quickly. Then she started ripping apart my opal jewelry, removing the gold from it before even asking if I was sure I wanted to do the trade with a NAIL CLIPPER. At that point she didn’t even mention how much they would pay for any of it, I had to ask several times on all the different pieces. She says, «Oh you can keep the opals if you want…» I’m looking at her like you must be out of your damned mind woman; you done scratched them all up to hell with that nail clipper trying to get the stone out of its setting. She had to call the other guy back over to remove my stone from the gold, who took it, ran off and came back throwing it onto the desk in front of her. And so… what should have been 10 minute transaction was turned into a half an hour affair. This place was not professional. They paid me crap for my scrap compared to other offers I had received. The ONLY reason I let them take any of my stuff was because she had started ripping things apart before I could say something and I just didn’t feel like dealing with it. I won’t be back again, not to purchase or sell anything in this shop; it was that bad. I didn’t trade the rings, since they offered me less then $ 100 for all three and I had been offered more elsewhere.

We searched and searched for a unique and special setting to put my grandmother’s diamond in for my wedding ring… My step Mom recommended this place and wow. was she right! The guys there are great, they actuallly listened to what I wanted and helped me look through tons and tons of books until I found one that took my breath away. They ordered in the setting to make sure I liked it… I was so excited when we walked in and he placed my stone in the ring that I couldn’t speak! It was exactly the look I wanted… a «new» antique looking
ring.
After they mounted the stone and brought it out. my fiancé’ placed the ring on my finger… and the whole store broke into applause and the guys all gave me a hug… It was almost as good as when he proposed to me on the beach at sunset the month before!
This was really the best jewelry buying experience I have ever had, and those kinds of stores are why I live in and love Parker!

I love this jewelry store. I take all my jewelry in to have them cleaned, polished and dipped in rhodium. The staff is WAY friendly and helpful! I have been coming here for years. They even bought my old jewelry from my last marriage and I walked out with cashola. Nothing beats that!