Verizon

DISHONEST THIEVES
I came in to upgrade my cell phone, and hand down my older model to my son. The man helping me told me he had some «gifts» for me, one of which was a tablet. I said I didn’t need the tablet, we all had enough devices at home. He kept insisting I take it, saying it was absolutely free, cause Verizon wanted people to «get to know» their tablets.
After some back and forth I took it. I never used it once, and found out 6 months later he had signed me up for a new line, they were billing me $ 10.00 a month for this tablet and there was a $ 175.00 cancellation fee.
Verizon customer service wouldn’t issue a refund, and told me to take it up with the Verizon store directly. The same dishonest store with terrible customer service that swindled me in the first place.
I’ve been a verizon customer for 15 years, and cannot believe this is how I am being treated. Customer service sees that the tablet has never been used and still will not issue a refund.
STAY AWAY from this store. They will rip you off!

STAY AWAY. they are THIEVES. Not only do they take absolutely forever to do anything but they straight up lied to my face multiple times about promotions and discounts and such more than once. I know because I talked to customer service reps on the phone and was told that the information i was given was incorrect. When i went to return the devices they made me purchase which was «part of a promotion to save me money» they charged me 70 $ for the restocking fee when they were never even opened. Didnt even charge to the account they made me pay right then and there. The manager or «solutions manager» Giovanni is an unhelpful, prick who doesn’t care about your problems

Worst experience I ever had after being a Verizon customer for 20 years. Made an appointment online got to the store at the time of my appointment and they knew nothing about my appointment and I had to wait 30+mins. As others commented, tons of customers standing and waiting because there are no chairs and Verizon employees just walking around. As a guy Dave walked by my wife asked him for help and at first he paused then offered to help us. I researched my options and knew exactly what I wanted AND NEEDED. Dave looked at our data usage and proceeded to argue with me to go to a higher data plan and tried to sell me additional programs.
I have a family plan with 5 phones and all but one line was eligible for upgrade which I called Verizon directly that morning and they agreed to allow that line to be upgraded as well so I can go to the store and buy 5 new I phone 6’S. The woman on the phone updated the notes on my account and assured me I can go to the store to pick up the phones the same day. She then sent me a text with her first and last name and said if there was a problem to have store call her. Dave confirmed he saw all of her notes that all 5 phones were eligible but he could not upgrade that one line. I asked to speak with the manager then the manager appeared and had the same bad attitude as Dave. He also read the notes on the account and said it doesn’t matter he can’t upgrade the line. I asked him to call his Verizon office to speak with the lady who assured me they can do it and he said to me he doesn’t need to call anyone he’s not doing it… really? I begin to call the office and after getting so furious I hung up the phone went up to the desk where Dave and the manager were no where to be found and told the other guy behind the counter tell Dave I’m going to AT&T. My wife and I went right over there on other side of highway and not only bought 5 new iPhone 6’s we got great customer service from Chris and yes they have chairs to sit on. It’s been two weeks and our AT&T service has been excellent throughout the state of NJ AND NYC.

7 employees standing talking to each other and 3 customers waiting to get help. I was #2, waiting for about 20 minutes and just left. Come on Verizon! Wake up!

I’m not at all happy with Verizon. No matter what time I come in, there is ALWAYS a 30+ minute wait (45 minutes AND COUNTING right now, not the 25 promised), even for something as simple as exchanging their faulty chargers that keep breaking only a few months in. Faulty, expensive chargers, I should add, plus inflexible customer service in terms of recognizing loyal customers and giving them needed early upgrades when one’s insurance has run out and said customer is then left with no choice other than paying full price for a phone (this last experience about a year ago). Plus my Internet has been slow on my Droid lately.

I went on a whim to upgrade my phone. I understand that it’s a busy location but when I walked in I was not greeted by a single person. I had to hunt down someone their to sign me in. Once I was helped the guy jay. Worst customer service ever. Completely rude, just kept rolling his eye and not really interested in my business. Once I purchased the phone he handed it to me and said bye Not offering to answer and when he did he was rather condescending about them. He looked at my like I was a total idiot. Never going back there ever

I went in to buy 2 iphone 6s on an EDGE plan but they recommended that I buy a bundle plan. They asked us to choose the accessories as part of a bundle explicitly telling me that it was free. No bill/​receipt was given that day saying it will be in my email.
When I look in my email, I cannot figure out why I paid 300 $ more than I should have on an EDGE plan. So I went in the next day to ask them, they now tell that I paid a discounted price for the accessories. 300 $ for accessories!!!
Giovanni, Robert and Kristie. They were the people involved in this. Dont go to this store to buy anything. They will try to rip you off.

Please do not pre order a phone here!!! They bait you in with false delivery dates and give you a different excuse to why it is not in. Order from verizon online or over the phone and the apple store. They are quick to take your money and tell you what you want to hear. All I wanted was an honest person. Sorry verizon wireless you lost my business. I hope one day you can tell the truth to customers. That is what customers want.

fairly smooth transactions, no complaints

This phone store is the place to go when you are buying a new phone or have questions on your existing phone. When you first enter the store, someone will ask you what you need help on and will advise of how long the wait time is, if there is any. The salespeople are courteous, helpful, and knowledgable about all phones. They are able to describe the features of the phones and guide you to the phone that best suits your needs. I am very pleased with the purchase as well as my husband is. Dave, who helped me out — was amazing. Great workers there. I recommend this store to anyone who needs a phone with Verizion.

Worst service ever from missed delivery dates (for XMas presents) to rude customer service. This store needs new management

Always a freaking line. They suck. Only wanna sell you certain things there are way better verizon stores.

FRAUD. Don’t give them any information. Don’t go here. A rep came over to my wife and asked if she wanted to save money on her FIOS. She gave him the our telephone number but declined all offers. Now when I check we are being charged $ 30. more a month with a two year agreement that neither I nor my wife ever authorized.(We are monthly with a year guaranteed at a certain rate.) When I called customer retention, then billing they were useless. I asked for their boss, and they said that they didn’t take customer calls. I said I could call the CEO’s office tomorrow and then asked if he knew what that stood for, he said no. So much for customer service. It’s the CEO office and then the Bergen County Office
of Consumer Affairs.

They are currently remodeling this location. One sales rep Glen (I believe) was vey helpful & polite. The only negative thing was the greeter who takes your name.

I liked the reviewer that said this store is the DMV of cell phone stores. They really do not do anything fast at Verizon. I stick with them and pay crazy rates, because the best cell network is still Verizon. They get you with all kinds of fees, but we all know that.
The one thing I like about the improved store is that your name now goes on a visible wait list so you can see how many zombies are waiting ahead of you. At least at the DMV they give you an uncomfortable chairs to sit on while you wait, not so much at Verizon.
Love the iPhone, cell network — hate the WAITING.

I’ve been to this location many times and have always received great customer service. Extremely knowledgable and helpful staff. But my 5 stars are based on Hurricane Sandy.
My neighbor who used to work for and is loyal to AT&T: no cell service.
My sister who tried to save money with T Mobile: no cell service
My friend at work with Sprint: no cell service.
Meanwhile, Verizon Wireless stated that 94 percent of its cell sites are functional.
Verizon has been able to reroute and restore critical services at several key facilities that were affected by the historic flooding and subsequent power outages on Monday night.
The company said it’s been pumping facilities that were flooded, but that its critical voice switches, data equipment and routers are located on high floors in buildings, so they were not damaged by floodwater.
. The company erected a temporary wireless antenna in Jersey City, across the Hudson River from the World Trade Center in downtown Manhattan, to support services for its major financial customers based in Northern New Jersey. The company said its wireless network is «a terrific backup to wireline networks, and many financial service customers are using wireless as a major component of their business continuity planning.»
So you know what, they talk the talk and walk the walk. Consumer Reports consistently rates them the #1 cell phone provider.
Yeah, they might be more expensive, but this historic storm clearly demonstrates that VZW has the best cellular network BY FAR.

This is the DMV of cell phones.
After some cranky customers/​back counter staff — finally got some extremely friendly, useful and knowledgable help up front. (Thank you, Dave.)
It’s like the DMV — get in (wait. wait. wait.), get out (run!), get it over with (*sigh*) and be glad you don’t have to go back on a more regular basis.

Brian the guy who greets you when you walk in was very polite. Tom the sales rep who helped me get my new phone… he was more than helpful and i recommend going to this VZW store than any other place in the area.
my friend got pissed off cuz i know he works at Verizon corporate office. he woulda gave me a good deal along with free accessories. he would also get the commission of my purchases lol
p. s. love my blackberry storm 2

This Verizon store is a busy location. As the norm with other Verizon stores, when you arrive, you’re greeted by a sales rep who asks what you need and has you sign in. Once your name is called, you can be helped. I’ve never had an issue here nor had to wait over 10 to 15 minutes. Staff has been helpful.