P.C. Richard & Son

Having grown up in the North East, I’ve always been a PC Richard guy, as opposed to hitting the big box electronic stores where you are just another body walking in the door. I feel like you generally get better service and more knowledgeable sales reps at PCR.
All that said, I recently had an over the top customer service experience at the Paramus location and I have to give a few shout outs.
Here’s the back story… Wife and I are moving to the burbs (shoot me) and we’re building a kitchen from scratch. To say I am overwhelmed is an understatement. So many options and decisions when undertaking such a project and appliances are a big part of that. White or Stainless steel, oven vs range, 4 burner vs 6 burner, counter depth or regular fridge, ugh!
So we walk into PCR Paramus saying to ourselves this is an exploratory mission. If something really blows us away, perhaps we’ll pull the trigger, but lets feel it all out and learn.
Low and behold, Davis and the store manager Craig held our hand throughout the entire process, educated us on a ton of items, and really put us at ease. I don’t know crap about half these items and Craig was able to dumb it down for me. He also laid out all my options from high end to low end without being pushy or too sales-​y. He seemed like he was genuinely there to help. Think the opposite of a used car salesman…
Well after a few hours we not only rewarded Craig’s location with our kitchen business (WOLF range, fridge, dishwasher, micro, hood, etc) that we even purchased the washer and dryer we needed for our new home.
No bs, this store has my appliance business so long as I live in NJ and I have a pulse. Prices are just as low as anywhere else but the sales guys know thier stuff. Even when it came to scheduling the delivery, the online portal is quite intuitive and I appreciate that as a techy.
If you’re even contemplating purchasing some electronics or appliances, stop in and see Davis on the sales floor or Craig managing the showroom for at least a conversation.
Full disclosure — I would have given 5 stars but they are not open on Sundays due to Bergan County’s Blue laws that date back to 13^th Century. Not PCR’s fault…

So I needed a new air conditioner because the one we had crapped out after 10 years. If my father taught me anything, it’s do your research on your own ahead of going to the store. I knew I needed a unit that has 12,000BTU and I was happy with a Friedrich I already had so I was at a good starting point. Amazon had it for a bit more than what I was looking for, so I decided to driving around. Walked into the store and was met by a nice gentleman and I told him I didn’t need any help. It was like vultures circling around waiting for you to make a decision. I saw the model I wanted, noticed it had a $ 60 rebate and I thought I can’t beat that. It’s a window unit so I don’t need it installed, and I had space in the car to buy it. However, I waited a few days to see if I could find it cheaper somewhere else. I walked back in on a Monday and went right to it and told whoever was around «I want that one». He tried to sell me on some other model and I cut him off. I said «I want that one». I think he was shocked that I knew what I wanted and then he started asking me questions «Do you have a 110 service?» I said «If I knew it wasn’t going to work in my house I wouldn’t want that one, ring me up.» A few minutes goes by and he looks at me and goes «that was the easiest transaction to do, you knew what you wanted.» I wanted to say something snarky, but they hadn’t brought my unit out yet. All in all it wasn’t a bad experience, I went home with an AC for $ 60 cheaper than I thought I did and they made a few bucks off of me.

I have never given any company a 1 star, but this store is truly awful.
The salespeople here only care to make a sale, and nothing else. They are not knowledgeable about the product that they sell, and they do not want to help you with issues post sale. I asked one of the sales to help me pick out an oven, and he quickly pointed me to the most expensive item on the floor. Despite his pushiness, my wife and I loved what we saw, and decide to go through with the purchase.
A week later is when the problems started. First, there were issues coordinating a delivery date. I told the salesperson I wanted a Monday delivery; only to find out after the sale that they don’t delivery on Mondays. Then during the delivery, I am told my new oven needs a 220v plug (which is not common), and in order to complete the installation, I would need to call an electrician to run extra power from the main breaker. This was an expensive surprise. Another month goes by, and I find out that the free dishwasher that came with the oven (it’s a promotion from the manufacture) is not the correct one (of course, I got a cheaper version instead). I called the store to tell them about this; spoke to Pat Versado (supposedly a manager), and he does not want to help. He makes one excuse after another, tells me this is what it is, without even investigating my claim. Every time I talk to him, it turns into a shouting match. and now two months have gone by, and my issue is unresolved.
I understand that no one is perfect, and I expect companies to make mistakes from time to time. But when a company is given a chance to fix a client issue, and they don’t listen nor care, then they don’t deserve your patronage. Save yourself some trouble. Go anywhere else; just don’t come here.

My mother and I recently bought an AC with the expectations that we were buying the best product. Unfortunately, the product was defective and we came to return it at the location in Paramus, Rt. 17 South. The manager on duty, Mark, was very nasty and ready to argue instead of coming to an agreement with us. Not to mention, nobody notified us of the «special» policy for Air Conditioners; they cannot be returned once open, but who was to know the product was going to be defective without opening it? Mark argued back with us the policy and just walked away as oppose to helping us fix our dilemma. Horrible customer service, especially being a manager. Please be aware if it wasn’t for the kind manager Luis who took the time to help us PC Richard’s would have lost a loyal customer.

We live nearby and have shopped kitchen appliances here for more than a few occasions. We usually work with Joel. He is a long timer at the store, and he really thought of right questions to help us select the right product. We purchased kitchen stoves, dryer, and refrigerator over last 5 years. He is very knowlegable and took time to follow up delivery.
His name is Joel Gelband. He is a very experienced guy and I definitely recommend him.

I recently purchased a full suite of kitchen appliances from a different salesman. Not only was I able to lock in employee pricing with a deposit, but I was able to select a different refrigerator at a great price and negotiate 9 months interest free. A much better experience this time with a different salesman.

My mom and I went in the store to look around and possibly buy a TV. We walked around around about 15 minutes looking at the different types of TVs but none of the associates on the floor bothered to ask us if we needed help. So we just ended up leaving. That was not very pleasing as a customer.

Horrible customer service washer and dryer installed and the washer was incorrectly installed and water leaked everywhere. I called the store and the guy said I hooked up washer I never been so insulted by these rude sales people and manger. All I wanted was a functioning washer and dryer and theses jerks were just accusing me of something that the installers did. i would not recommend buying from this store!

First thing you need to know about this place is that all prices are negotiable and every single sales associate here works off commission. They will do anything to complete the sale. I’m not sure what percentage they receive off each sale, but judging by their aggressiveness, I can only assume that the split is favorable.
If you’re shopping for televisions, then Duane is your man. He’s a black guy in his mid-30’s, average height and build with a bald haircut. He’s very witty and is quick to please. He won’t really pressure you into any unnecessary purchases (which I’m all about).
Parking can by a hassle on weekends, but it’s worth the pain if you’re able to find a helpful sales associate.
Insert whistle here…

Awesome sales guys. Looking for a Big screen tv and got a great deal. Paid a lot less than what i had in mind. Will buy from again. See Craig or Joe.

When you walk in, there are about 20 salespeople waiting to talk to you. Best to be prepared with the exact product you want and to talk to the someone over the phone the day before. Make sure to bring the flier/​online printout with the discount price; the ones in the stores don’t show the flier price. If you’re having an AC installed, the AC might be cheaper than the installation ($ 300 with parts and tax included); but they do a good job and are quick. If you don’t like salespeople, I recommend another PC Richard.

Excellent selection, quality and layout. Bought a home theatre system from here and was helped by an extremely professional salesman who took the time to explain the product and gave me an extra discount on top of the employee discount promotion they were running. They also brought the product to my car and were polite the entire time.
When I had to return the product since it was defective, they did not hassle me or try to persuade me to get something else. Top not customer service and a big selectionn of stuff. This is the place to go for electronics ad other home appliances