Michaels

Messy store layout.
Walked into the store for what I thought would take five minutes, just needed to get attachable velcro straps, it took three different workers before I was finally pointed in the right direction.
The line to pay was ridiculous. Clearly when there’s four people waiting on line, one cashier isn’t enough.
only will return if I absolutely have to.

I will never go back to this location. The manager, Lisa, is simply awful. She is accusatory, unprofessional, petty, and not accommodating to customers at all. She even went as far as to argue with me about the day I was there, claiming me of trying to use «fraudulent» coupons. If you’re looking for any assistance at all requiring a manager’s help, spare yourself the degrading experience and go elsewhere.

Always friendly and happy associates! Store always has great in stocks! Love how clean it feels too!

The store would not accept my valid teacher ID because it didn’t say «teacher» on it but instead said «staff». This is exactly why I shop at AC Moore, they never give me any problems. No offense Michaels, but get with the program. If it says staff and my schools name with my picture, what more do you need?

This is one of the nicer Michael’s I have visited. Feels newer, brighter, and more open. They have a great selection of everything, including great seasonal items. Don’t forget to use one of their coupons! I never walk into Michael’s without a coupon.

**Custom framing: great service, very helpful.

We came here looking for Christmas presents for my family. We heard that some of their arts and crafts stuff was on sale.
While it was true that their stuff was on (air quotes) SALE (end air quotes), their sale prices were still WAY higher than the regular prices at THE big box store (don’t pretend that you don’t know who I’m talking about). When we asked the sales associate if they price match, he said they do with their immediate competitors (JoAnn and AC Moore), but wasn’t sure if they did with You Know Who. However, when he asked his manager, she said no problem.
They gave us the better prices, and all was right with the world (until we had to go to Garden State Plaza on a Saturday that is).

I love working on crafts, so imaging Michael’s and Joann are type of store I goes to. It has lots doll size stuff, always good price if you use 50% coupon. What is amazing here on 17 is, right next to five and below, you can compare price.
Has big parking lot.

The new location they moved in is really the same as before, just a couple of stores down. The staff is friendly and normally helpful, they have an awesome framing department. Most of the time for custom frames, you can get a lot of discounts, on their basic frames normally 60 percent off. They also have great prices on pre made frames. They do have a lot of supplies for arts and crafts but it not a realy speciality shop.

If i’m doing a craft project, Michael’s has everything I need. Pretty cheap too. The store is just kind of disorganized. It’s a bit of a chore to find what I’m looking for. The only thing I can find with ease is the framing department.
It’d be better if they could organize everything better, or just have a ton of employees who can direct me to what I need.

I was insulted & refused a refund by a male Manager who looked to be 40 something. I tried to return a picture frame which had no possible way in which to hang it from on the back of it. The frame was absolutely useless to me with no way to hang it on the wall. It was was made with just 2 sheets of glass with no backing at all, the surrounding frame was plastic and wouldn’t allow for a hanger to be nailed onto it a very poor design. Had I noticed before I purchased it I would never have bought it.
I had my unexpired receipt and it was within the allotted time period for returns. The nasty manager claimed I couldn’t return it because the plastic packaging film had been opened. The manager was very rude, obnoxious, argumentative and insulting to me in front of the other customers & employees who were around. I saw him snickering as I walked past him to leave. What a miserable creep, I will not spend my money here again he should be ashamed of his poor customer service.

They seemed to be recouping from the xmas season… Quite a few shelves were empty BUT the staff was very helpful.

My wife likes this store especially because of their craft items. She was preparing for a wedding shower and they had an entire section devoted to wedding showers. I left to go to nearby Dicks Sports store in the same strip mall.

This review is specific to the framing department: Went in with a free poster and now it looks like a true piece of art. I was so impressed with my sales associate, Rose (Framing Manager?). She was knowledgeable and to the point. Even during the 50% off sale, the frame was ready a week before the quoted date. Be prepared to spend at least $ 100 on a custom frame with glass (even during the half-​off sale, framing is expensive!!).
They also replaced the glass on an existing frame. That ran around $ 50, without a discount. Very pleased with the work.