Babies R Us

Andrea was fantastic to my friend and I and when we went to build her baby registry. She had great suggestions for my friend on how to word specific things. She was overly helpful and gave us great advice. A+!

Well I’m a regular here, so I guess I have to give it 4 stars. It could be a 5 but I love Buy Buy Baby way more. I love the whole Rewards R’Us — I have benefited by the $ 5, $ 10, $ 20 savings coupons I accrued from my frequent trips.
This location is large, with LOTS of parking, at least 10 spots devoted to Expecting Mothers and 4 – 5 for Handicapped shoppers. You can certainly find many of the basisc; Carter’s Clothing (Sales, but not really sales –better sales at Carter’s itsself); formula, diapers, bedding, bottles.
The staff are cool, but I never did get a good educational tutorial on the pros and cons with the strollers and car seats from the staff, like I did from Buy Buy Baby specialists.
It’s a good, but Buy Buy Baby just seems to have a je se qua about it. The occassional 20% coupons that Babies ‘R US sends out, Maybe every 60 days, sorta seems like a shystie move.
Don’t be so dang greedy Babies ‘R Us/​Toys ‘R Us, you are a store that we parents need. So of course I’m going to continue to come here treat me like a valued customer.

I was here yesterday to check out the double strollers. We were there just doing our thing. I figured this was the place to test them out ride around the isles get a feel. As we finished doing our testing, we noticed an employee arranging the area. This older gentleman employee wearing a purple shirt with glasses was mumbling things and appeared very upset that he had to rearrange and clean up the area a little bit. Meanwhile he doesnt realize that i place the strollers back where i got them. In other words he seemed miserable. This gave me a bad vibe immediately and right away I realized that this is a horrible place as indicated by the average review grades here. I will not stop and will contact the babies r us corporate and complain. Definitely will not come back to this place ever. The young tall gentleman at the register was very nice as he greeted my 3 yr old son. The older gentleman did not make us feel welcome here.

I come here a lot bc there’s a whole lot of things they have to choose from. They basically have everything u can possibly think of! The workers are friendly and are quite knowledgable of their products. Product knowledge is key always. I do my shopping here for my family and friends. It is well organized and it is easy to find things. The check out is in and out and plus they have a free self gift wrapping center. That’s awesome as well. They also have amazing sales here all the time. I bought 4 outfits, a pack of onsies, and pjs for $ 32 dollars. They were having a sale on sale on the clearance and they had a wide selection of clothes to choose from. Love this place!

This place is terrible mostly customer service. There’s one guy who seems pleasant. He’s a refreshing change from the rude, bitter, unpleasant other employees. You think going into this store to buy things would be fun, but the employees here at the Paramus store just suck the joy out of you while shopping. Do yourself a favor and don’t ask for help from the employees particularly the women. The ONLY reason I shop here is because we’re expecting our first baby and received gift cards here. I would advise anyone to NOT buy gift cards from here and subject soon to be parents to this store. Once my gift cards run out I’ll gladly never set foot in this store or other Babies R Us stores again. New name should be Grouchy R Us.

This review is not only for this particular location only. This company is the WORST!!! BAD customer service all around. Buy Buy Baby is better at customer service! You would think this company would be better at dealing with pregnant women. AWFUL!!!

Just came to buy gifts for two baby showers I have coming up. Somehow I luckily ended up finding the gifts near eachother because the store is not really organized well in comparison to the info on the registry.
If you come to find registry items I suggest you find someone who works there to help navigate the store.
Otherwise large parking lot, conveniently off of route 17 and large selection.

I used to to here a lot and sometimes I still do. The customer service has gone down hill for sure. And yes the bathroom in this place is HORRENDOUS… But I did my registry here and it was great. I was obsessed with seeing what I got on a day to day basis before my baby shower and the website was very easy to navigate as well as the registry in the store it self. The plus to this place in my opinion is that they aren’t usually too many people here so I’m usually in and out. Also I’m a coupon monger and come here with a million and never have any issues! Id say for what I buy I’m saving a sh*t load of money! Oh and they are really good about returns!

Dont waste your time going here! This was a total waste of time and gas. I went there because I had recieved a gift card to purchase items for my new baby. The only thing they have a huge selection of is furniture. You can forget about finding much else. Aisles where feeding, healthcare, breast feeding and the simple things were BARE! you could tell that they had not been restocked in days. Pampers were scarce and check out– let me just say horrible! All the cashiers were at the service/​return area. There were no cashiers in the actual check out lines. Finally, I was told a check out line was opening up so I proceeded. The person said «I’m not open, I’m going home» so I lost my place in line returned to the service area where I was finally checked out by associates arguing who was going to cover the actual check out lines. In the midst of everything two people were ringing me up at one point and I ended up being shorted an item. I had to drive all the way back to pick and face the whole thing again. Don’t waste your time.

So I am expecting my first «Godchild» this February 2013… YAY! I thought it would be nice to accompany my best friend to create her registry.
The staff, so unprofessional and they did not provide any assistance to a first time mother and her clueless best friend (ME). We were lost, confused and afraid.
To be on the safe side, we just registered everything in the store (seriously), but Babies R Us you really SUCK. Well at least this location.

you have to know who to talk to, to get the best deal with coupons. not one person follows the direction, they all do whatever pleases them. clearance will sometimes surprise you. but besides that it’s too crowded, and customers are just as rude as employees!

This store is poorly managed, and the staff are unprofessional and poorly trained.
I took the price ticket to check out a 14″ bicycle. The cashier called the inventory and told me it was sold out. So I went back to get another model. Then saw nearly 10 «sold out» model in boxes on shelf at the entrance of bicycle area!!!
The one I got turned out to be a defect: the seat post fell into seat tube and could not be taken out during assembling. I called both manufacturer and store, not helpful at all. I had to return it.
Several employees were chatting around customer service table. When I told them what happened, they said I must have used hammer to nail the seat post. I told them twice I did not (why I had to do that). They still kept saying this when I got my refund. Very rule and unprofessional: this was accusing their customer a liar. I did not lower myself to argue with them, but the management really should give these people some basic training.
During the phone calls and store visit, they kept saying that if I paid them $ 10 they could assemble the bike for me. So I was the person to be blamed: causing them so much trouble to saving 10 bucks. This is not the point: if the bicycle was a good one, it could be easily assembled. And I do not want to wait for several days and come back to pick up the bike.
Again, these conversations showed how rule and unprofessional these people were.

Everytime I’ve been here on the weekend, the lines are ridiculously long. 15 minutes waiting to check out. The cashiers, surprisingly, aren’t ringing people up expeditiously to try to move everyone along and the managers don’t seem too intersted in coaching the staff to do so. Meanwhile, lines are blocking passage into the infant clothing section and across the gift wrap and card area. Good luck trying to maneuver through with a carriage or a cart.
Additionally, I brought my son into the mother’s room to change him and I was DISGUSTED. This room hasn’t been cleaned in ages. There were stains on the chairs and couches designated for breastfeeding and the changing stations were filthy. If you are going to offer this convenience, keep it clean. It’s my thinking that If you are going to do something, do it right or don’t do it at all.
I say go across the highway to buy buy baby.

NEVER AGAIN! I rather drive an additional 20 minutes out of my way to avoid this establishment. I went shopping here today with my mom to purchase several large items from a registry.
First, we headed towards the monitor section. We immediately saw the product in stock but had to wait 10min to get someone to open the cage for us. We then went near the sliders to purchase a rocking chair. We waited around for several minutes roaming the furniture area looking for an employee to help us. I finally found someone by the diapers and hes he has to call for someone else. Finally an employee came but immediately helped someone else first. We must have waited 20 – 30 minutes just to put in our order… mind you a tried doing the «pick up at store» option on the
website and it said the product was in stock (of course it wasn’t!). While the employee was putting in my information she gets a customer call asking for directions. She asks my mother to give directions on the phone. Isn’t that her job?!
Finally we’re done with the order and rush our way to the register. It was a short line and we quickly make our way to the front. FIFTEEN minutes, yes FIFTEEN minutes later, the lady finally realizes how to scan an item and a coupon… except she kept selecting Alex’s Lemonade for a $ 1 donation without even asking us. You just can’t win!

Pictures at kiddie kandids. They are way over priced. They were great with my youngest though.

As always this is a huge store. The color coded layout is a great help. The young lady at the registry counter helped get me a price gun so quickly, I’m telling you under two minutes!
It was great to view potential furniture pieces with my love. Anything I was interested in I scanned so I could bring the registry up online later and research them individually. Very handy.
The staff here is very helpful, merchandise plentiful, bathrooms clean, and the whole place is easy to walk through. Well the clothing is a bit cramped, but it’s ok by me because it’s better than having too few choices.

I like many others have a Babies R Us credit card. We also collect quite a few coupons in the mail and also earn coupons by way of shopping there and using the BRU credit card. Am i the only one or do Babies r Us employees try to get the least amount of discounts for patrons who present cashiers with multiple coupons. This has to have happened to us at least 3 times in the past 2 years. For example when presented with a 15% off any single item coupon, they apply it to the least expensive item presented by assigning a price guarantee price on the most expensive item. Very deceitful if you ask me. Been to BBRS in Elizabeth and Totowa, never a problem. Only in Paramus do we get treated this way. The store manager is a creep, too.