JCPenney

I was a regular customer till I moved to NJ. This one always, ALWAYS has long cashier line. Men area has only 4 cashiers in only one desk (just one cashier spot — very slow too). Thats why i don’t shop at this JCP anymore.

Darlene in Misses gives customer service you would expect from a high end boutique these days. She is so costumer-​focused and friendly and seems to be so happy to be there.
She is to be commended

Went in for a prom suit and I asked the manager for help. He seemed a bit confused as to what I particularly wanted but was doing his best to help me find the right size. After looking on the rack, he had to check the back room for the right size and out came another person to help. Anyways, long story short, everyone was able to help me find the entire suit I was looking for and the cashier up front even lead me to sign up for a JCP credit card. Saved about $ 80 and would definitely come back for other clothing apparel.

Photo Studio — Don’t Waste Your Time!
I visited the photo studio today to have my son, who recently turned 1, photographed. My experience was mediocre at best, and I felt it was necessary to voice my feedback because I will not be returning. I arrived 20 minutes past my appointment time, which was my fault, but I was told by the associates that they would accommodate me anyway. Given my experience after the fact, I realize now that I should have cancelled my appointment and gone somewhere else. I was treated rudely by the associates and and left with the implication that the associates were doing me a favor by taking the photos and that I should be understanding if my session was rushed so that the remaining appointments would not be inconvenienced. I made it clear that I would have no problem rescheduling, but was told that they were setting up the studio and it was fine. Clearly not. For one, rudeness before even setting foot in the studio. Then the photographer I had was clearly inexperienced. He showed no knowledge of getting the attention of a child, staging a picture, or framing a subject properly. I wasn’t expecting Annie Leibovitz quality here and I understand that you get what you pay for, but seriously, I was completely unsatisfied with the quality of my son’s photos. True to their word, I was indeed rushed while the photographer threw together my photo CD album. Through all of this, I made no complaints, and I probably wouldn’t have said anything if I at least had my photo CD in hand, but, alas, I have nothing. Why? Because the CDs won’t be in until the ⁵⁄₂₇ — almost two weeks from today! For a photo CD? Seriously?!? And when am I informed about this? AFTER I PAID!!! So the studio had no problem taking my money, but now I have nothing to show for it. To have to wait TWO WEEKS for a photo CD is RIDICULOUS! How is that possible??? Couldn’t someone have gone to BestBuy, which is in the parking lot, to buy some? Was there no other alternative for me like a flash drive? And why wasn’t this mentioned to me when I told the photographer that all I wanted was a CD? He tells me after I paid, which is complete and utter BS! Had there at least been some indication that photo CD’s weren’t available, I wouldn’t have wasted my time or the studios! I am completely disgusted by this whole situation! I will absolutely never return to JC Penney Studios after this horrible experience!

The curtain department is absolutely the most pretentious place I’ve ever had to deal with. I was bounced from customer service on the 2^nd floor to the curtain department to return a curtain because it has to do with commission (no one helped me buy it originally). To my dismay the customer service in the curtain department was absolutely atrocious. The lady working had an attitude. She couldn’t understand how to help the lady in front of me with her problem that she needed to call management and then proceeded to help customers that arrived after me. As if I didn’t exist. The best part about all of this — while she was waiting for the manager I told her I just needed to return a curtain. At this point I had enough and grabbed my items and walked out of the store. I’d rather deal with the JC Penny in Middletown NY than shop in the Paramus store ever again. Real nice how you treat card holders. The only reason I gave this location one star is because I had to in order to leave this review.

I scheduled an appointment for 11:40 am on a Saturday morning in May for my daughter’s first birthday photos. On the morning of my session, I arrived 10 minutes early. I waited until almost noon before Dora, the manager, summoned my daughter and I to begin the session. Fine. I understand that Saturdays, especially in May, are crazy busy. May is the season for birthdays, graduations, weddings ect. Needless to say, the studio was swarming with children, including my own daughter.
The studio only has two rooms separated by a narrow hallway. These rooms are incredibly small and cramped. Props are stored haphazardly. There is no privacy whatsoever. Neither room is equipped with a door or a curtain. This may not be a big deal for you, as it wasn’t for me. However, I felt awkward for the couple in the room across from me. A very pregnant woman and her husband had maternity photos done. the expecting mother, half naked, revealed her growing stomach as her husband touched her belly. Bottom line: maternity photos are intimate, don’t get them done at this location. Kids, random adult customers and employees entered and exited the couple’s room. Way to ruin the mood. The least management could do is hang a curtain. The best thing going for the studio, as far as location is concerned, is that it’s situated in the corner of the second floor, next to the restrooms. There are no seats in the studio. After the photo session is complete, an employee will guide you to a computer screen to review the photos. There are no seats. Prepare to stand a long time.
I experienced the displeasure of having Dora, the manager, take my daughter’s photos. When you think of a children’s photographer, you think: bubbly, charismatic, over the top friendly and energetic. Fail, fail, fail and fail again. Children are difficult to work with. I sympathize. Parents of small children, you know full well that the much anticipated photo session will inevitably conflict with snack time, nap time, meal time, I’d rather be doing anything else than take photos time etc. Child photographers need to be on their game. It’s a tough job, and I give it up to anyone who can deal with other people’s children ALL. DAY. LONG. Dora, however, just didn’t engage my daughter. Dora was pretty much over the photo session before the session started. When I asked to speak to her manager, Dora informed me that she was the manager. Um ok, fantastic. So I’ll continue to jump up and down behind you as you passively snap photos of my daughter. Fun! The mindless clicking of the camera continued for the first half of the session. The situation then went from bad to downright awful.
let me fill you in on the 11^th commandment, the commandment your CCD teacher negligeted to disclose: Thou shall have two, and only two, poses at JCPenny’s portrait studio. My daughter’s first look was a sailor dress and hat. During my daughter’s outfit change inside the studio room, a miniature, antiquie bathtub a la Anne Geddes grabbed my attention. In fact, the tub sat just a few feet away from the backdrop. The tub weighed no more than five pounds. I politely asked Dora if my daughter could sit in the tub for a few shots before changing into the second look – a pink tutu, pearls, boa and smash cake. No, not going to happen. Apparently, JCPenny’s portrait studio allows two, and only two, poses per session. I pleaded with Dora, noting that incorporating the tub would add, and I’m not exaggerating here, a minute more to our session. No. in. I tried reasoning with Dora. I noted that the tub was located directly inside the studio, as in immediately next to Dora, as in I would personally move the tub myself, place my already naked daughter inside the tub, and take the picture myself. Zero effort required on Dora’s part. No. Dora informed me that she considered to tub to be additional pose. My daughter just took the navy dress photos. the pink tutu photos were next. So, even though my daughter was already undressed, even though the tub was readily available, and even tough JCPenny’s portrait studio was late in starting our session, the tub was no go. Dora stated that if she granted me a third pose, an exception to the two pose rule, then everyone would ask for a third pose. Which, based on the severity of Dora’s tone, would result in the total destruction and downfall of JCPenny’s Portrait Studio. The tub isn’t even a pose: it’s a prop! JCpenny’s Management, please ready closely: A pose is a particular way of standing or sitting, usually adopted for effect or in order to be photographed. A prop is something used in creating or enhancing a desired effect. The only thing enhanced was my frustration.
In any event, the photo session was a bust. I ordered the digital photos on a CD for $ 140. I had no patience to prolong the nightmare and painstakingly handpick individual photos. FYI, coupons do not apply to CD’s.

Really good customer service in the children’s department. I was looking for a t-​shirt for my niece with Anna from Frozen on it (pretty much impossible to come by right now). The clerk Carmen pulled one off the shelf for me. She even gave me the item number so that I could see it online (not that it mattered– it was still a guaranteed sale regardless). She even told me her hours for the day and when she would be taking lunch so that she could personally help me. When I got there she was really nice and rang me up herself. She gave me the web discount despite the fact that it rang up full price. Really happy with the experience.

One of the worst stores in the Garden State Plaza. HR manager Lindsay has no clue what she is doing and the store manager Luis talks down upon his employees. There is this one manager named Jeanne and this lady is one of the rudest supervisors in the store. Not only should she lose weight but she should treat people how she would like to be treated. Lazy is the word that describes the management in this specific store. Thank god stocks are dropping and sooner or later this store will close down. The conversion rate cannot even match up to the consumer rate.

So a portraits Groupon was purchased and the appointment was made. We had an 11:30am appointment, it is now 12:49 and we still have «2» in front of us. This is funny because the «2» ahead of us have changed numerous times! Good thing is we’re the friendly type and have started a revolt against JCP portraits.
In all fairness, there are only 2 people working behind the desk. So I blame management. Parents want to capture the perfect photo of their little one. And old folks want the cameras to erase the years. This takes time, so sometimes it rains I guess. This explains why the phone rang off the hook when booking this shoot!
So the world has some impatient people. Instead of voicing a complaint to JCP administration. They are berating the poor staff. Why yell at them? They’re the ones on the frontline, besides they’re the ones taking your photos. You don’t want to have unnecessary acne or unwanted facial hair on your bridal photo do you? Photoshop is a beautiful thing!!! Keep up the good work Heather.

Why 5 stars? Why not I am just in a good mood today so yes they can get 5 stars. I went in and stopped at Sephora to pick up a few things and my main goal was to get a in expensive watch (less than $ 20) that was digital that showed the seconds. Where else would have gone and trust I thought about going to Target but this was first on my list for some reason.
I easily found what I was looking for with no problems. The store was clean and tidy (which is rare for such a popular department store). The staff was friendly and spoke as I passed by. When I got to the register it moved easily and I was actually impressed having to use the square on the IPhone to make my payment with my credit card.
Pros: You just read them LOL
Cons: Not a thing (for now)

This WAS a great store until… They changed. They changed everything a year ago. They used to have the best prices but now. Nope. Horrible. The selection is SMALLER!!! I thought it would get bigger and Cheever but NOOO it’s just a waste of time.

Good customer service and selection! Prices can be a little expensive so shop clearance and you won’t be disappointed