RadioShack

Call before coming. Hours clearly read open at 10 — I arrived and the sign on door says «Will be back in 30 minutes.» Not very convenient considering you’re the only radio shack within miles and we traveled a good distance to get here

The customer service at this RadioShack really embodies why the company is going out of business. I bought a Mophie case from here with a warranty and when I called to see if they had any cases in stock the woman on the phone told me they ran out. When I asked her if she could order me one or tell me which stores nearby had them, she told me she couldn’t do either and that I would have to call around all the stores to see which ones still had them in stock.
However, I was visiting San Diego and went to a RadioShack down there and they were SO helpful. They also didn’t have any Mophies in stock but they told me they could easily look up another store that had some or have one sent to their store. They said the SKU numbers are all online so the woman at this RadioShack could’ve easily found one for me. I’ll probably never come back to this RadioShack simply for the complete lack of customer service and the laziness of the employees.

Horrible customer service. If your looking for help, do not waste your time coming to this store.
I went in there looking for a cable for a camera. No one helped me nor did anyone care to ask if I needed help.
It must be nice to treat customers like it is a privilege to shop in their store. I will just order my stuff on Amazon.

They don’t carry anything I was looking for they told me to go another radio shack and I asked if they could see if they have it in stock and she said are system are not connected.
Waste of time coming to radio shack !

Staff takes too long to assist! Quick tip… Help out those in line waiting to actually buy something as opposed to trying to sell people cell phones when we know everyone already has a stupid cell phone!
(I go here only when I know I can find what I need and cause it’s so close to home)

This RadioShack just gets worse and worse!
My wonderful hubby did not realize that this was the RadioShack where I had so many customer service problems, so he proceeded to buy me an Ipod touch for a gift. I could not justify the $ 300 hit to our family budget, so I go into the store 4 days later, with the unopened container & receipt in hand. The employee behind the desk proceeds to tell me I cannot return it because it has been opened. I tell him if it has been opened then that is how they sold it to me. Of course, the manager is not there (he’s the one that sold it to my husband, and wrote a note on the receipt). I say very loudly, «I have had nothing but problems with your customer service in this store». The Employee says to me, «You cannot say that in here, I am going to ask you to leave.». I proceed to tell them it is my right to voice my experience with their store. After that he doesn’t say a word, but refuses to return the Ipod. So I go home and tell my hubby what hap pended, and he is FURIOUS. He gets in the car and races to the store, and as soon as he opens the door the employee Say’s «We’ll return it, the manager remembers you, and told us to ring up the return.» So the manager either knew we were telling the truth or knew that he sold us an Ipod that had been opened!
STAY AWAY from this RADIO SHACK!!!