AT&T

They have the worst customer service. None of the employees bother to help u out &they’re not even busy. When you ask them something they look at you with an unfriendly face & respond super rude. The manager is just like the rest of the employees worthless never ever going there again. I mean if they don’t enjoy they job why be there find a job you like. Don’t even bother waking in.

I am in this store for the eighth time trying to make this stupid active Samsung phone work. At this point speaking to warranty services and the young lady who is my daughters age talking out the side of her mouth. I definitely had to get her straight. After that we have now been on the phone for 20 minutes going through an extensive electronic check the f this phone. Guess what the phone still does not work!!! OMG!!‘n people still trying to get out of replacing this phone. By the way I spend $ 200.00 monthly on this phone. Customer service is awful!!! Now I still need the phone replaced please stay away from AT&T. The service is poor and costs are astronomical! Still waiting for replacement!!! This store is retail so it can’t help if you needed it like I do right now. Ok after 45 minutes on phone with warranty more money has to be paid for them to send us a reconditioned phone. I hate AT&T.

It was time to upgrade my phone from the relic that served me well for more years then i choose to admit… I walk into the store and I’m immediately greeted by a smiling face wanting to help me. I tell the gentleman Fred that I’m in dire need of a new phone, he asks a few questions and promptly hands me over to a Rep named Flavio that had the equipment to look up my account. After looking up my account the Rep told me my options and pointed out that i ran over a few times on my Data plan, which i quickly blamed on my child. To notbe too long winded, i was well taken care of, i walked out with a new phone, upped my data a few gigs and took advantage of a ipad special they had going. Walked out happy although i spent a small fortune. Thanks for a great experience!

Came here with a simple mission: get a plan with unlimited talk and text. My first mistake was admitting to the salesman that it was my first time getting a new phone on my own. He added data and said it was necessary for reception, wasn’t happy with my bill and tried to start over with them. Their next sales person tried to fix things but lacked knowledge on how plans worked (meanwhile the manager is goofing off with his employees in the background). After this mess, I had to go to the manager and he was annoyingly patronizing. He had the nerve to even tell me, «Look, you need a phone right now. Might as well use this one for the remainder of the month,» after having no choice but to keep my non refundable plan (which the salesgirl did not explain) I handled everything after that over the phone with professionals. Am never going back to this location again.

I walked in to exchange a mobile phone under the 15 day trial period. I was told I was not allowed to exchange it more than twice. I asked where on the contract it said that. The gentleman said, «that is what my manager said.» I asked to speak to her. He said I could, but that I would still not be able to exchange anything. I asked him if anything would change if I called an 800 number. He said maybe but they would still not exchange it even if they found a way. I was told my only recourse would be through the 800 number. I called 611, and I spoke with a representative which told me I WAS allowed to exchange my mobile phone as long as I was under the 15 day trial period– which I was. I was told to call their district manager if the store declined to help me with my request. I was told that the store did not want to complete the request, and it had nothing to do with a two limit exchange.
I called the store back to ask for the district manager’s contact information. I was transferred to a store manager after a 15 minute wait. She wanted my contact information, and I just kept requesting the district manager’s contact information. Then I was put on hold for another 10 minutes. Finally after a 25 minute wait I was given the information I requested.
It seems the Paramount AT&T store invents their own policies that do not align with AT&T policies written on their own receipts. Please make sure to double check with a representative by calling 611 to make sure they are accountable. I figured because the area is largely a Hispanic speaking area– they figure people will not call to complain. Please call: they have Spanish speaking representatives when you call 611 or the 800 number. Read the contract and receipts because apparently they don’t.
It is sad to wonder how many service request they have rejected. How many customers have walked out of the store given wrong information.
BTW: I drove to the nearest At&t in the next city. I had no issues. The transaction was smooth and quick. I was in and out in less than 25 minutes.

We all know that AT&T gets a bad rap occasionally, but this location is conveniently located near the L.A. County Library, banks, eateries and other stores for those who are eager to stop in to pay their bill or buy a new phone. Service is not perfect but always prompt, friendly and courteous. This store like others has changed due to AT&T’s mandate to go digital and change with the times. Yes, they will pressure you to buy extra stuff at times, especially when you are buying a new phone. There are 2 kiosks for you to pay your internet, wireless, home phone and other AT&T related bills. At times, they will give you a deal. Highly recommended for passers-​by or those who live and/​or work in the area or those in search of an AT&T store that offers excellent service.

I don’t know about all the bad reviews I see on here, but both times I’ve come in, I’ve had great service. The first time I came was to get a new phone because I tore my iPhone 5 up! The girl who helped me was not only bomb, but she got straight to the point and got me in and out fast. She didn’t shove products in my face trying to get me to buy more than I needed. She just brought the stuff out and as I declined she just smiled and moved on. The second time I came in there, there was a good amount of people, and instead of having me wait for the associates to be finished, the manager just went ahead and helped. I needed a new SIM card for my brother’s phone which I ran over, had a good laugh about the story with the manager and was out of there in less than 5 minutes. I’m definitely taking all of my AT&T business here

Hector R. provided excellent service. He has great communication skills and knows what he’s talking about. Great experience overall!

It’s unfortunate that I have to write this review. I have worked several years in customer service, so I am very patient and understand how difficult it can be to deal with several of customers every day. With that said, I was very disappointed with my recent visit to this store today.
As it’s currently the holiday season, it was expected that there may be a long wait– and we waited 1.5 hours to be exact. During our wait, it seemed like they were under-​staffed, while the manager, Sylvia, only acknowledged us once. In fact, it didn’t seem that we were an important priority since she was busy re-​stocking phone cases in the store.
1.5 hours later, Melchor, the team member, informed us that we would be unable to purchase a phone. There were other details we unknowingly had to take care of prior to our visit, which would have been convenient to know if the staff paid more attention to the reasons for our visit when we arrived. It also would have been helpful to have each AT&T store on the same page on what is needed to purchase a phone. On our last visit, we didn’t have any issues. And this time, all we had were issues.
As we left, Melchor and Sylvia seemed nice, but being nice wasn’t enough. They handled the situation very poorly and the damage was already done after our 1.5 hour wait. I hope no one else has to go through such a waste of time. If you must go to a AT&T store, please go somewhere else.

Excellent service. Everyone was quick and super nice. I was helped by Hector M. He was awesome and got me the best deals available for me. I’d recommend this store for sure!

I would have chosen 0 stars if it let me. This place has horrible customer service. They refused to exchange an obvious non functioning charger. Then blamed me because there product didn’t work. The staff is rude, discourteous. The alleged management (Martin) has zero common sense, and shouldn’t be trusted. If you value good customer service or quality products. Stay Away from this place!!!

I have just bad things to say about this at&t retail store. Bad customers service, attitudes, and business. Management and assistance have no class towards their customers. They always have an excuse not to help you or keep you waiting. I will be sending my complaint letter to their district manager or even corporate. Every time I go its a disappointment. I had tried to give them a second chance but nothing has changed. Managers are rude and have NO CLASS. I will call them s****d but I’m to classy for that!!! I rather travel 25 miles to another at&t store. I don’t recommend them at all.

This place sucks!

These guys and girls have always take care of us.

Received wonderful service in this very clean and well-​organized AT&T store. The store is located in a large well-​maintained shopping center on Paramount Boulevard just South of Alondra Boulevard in Paramount. Tatiana was the name of the knowledgeable sales lady who helped us make our purchase. She was very polite and was incredibly helpful. She really took time to answer all of our questions and even provided helpful suggestions to possible future issues we might come across. The type of customer service and attention we received from Tatiana at this particular AT&T store is the very type sadly rare these days.