Western Dental

I must say that I was very surprised about the treatment that I received here seeing as how this is not my normal dentist. Knowing i had some teeth I still decided to visit my parents in San Fernando and sure enough my mouth started acting up and rather than traveling back down to San Diego I went in search of another dentist in the local area. I stumbled upon this small dentistry which I was leery about because of the area. Once coming inside everything was a big shock because of how clean and professional the office was. The staff there were very helpful and were able to give me great instructions on how to make sure I didnt mess up the forms that I had to fill out. Ms. Araceli, one of the receptionists there, was able to explain the process of receiving treatments and how my insurance plan would kick in an cover the expenses, well most of them anyways. She was very professional and explained every detail with information that I was able to understand and made me feel comfortable with the entire experience. I would definitely come back here again if i am greeted by the same friendly staff as before and given the same professional service.

Unfortunately, I am not able to give this shit hole a zero… I would like anyone who goes here to message me because then I could go into detail about this dental facility and their lack of unprofessionalism… I took my daughter here last week for her initial consultation, and after waiting for over 3 hours to see the dentist and orthodontist against my better judgment I decided to give these idiots the benfit of the doubt. I should of went with my first I instinct and NEVER returned. The one girl in front had me go back and forth 3 times because she either forgot to make copies of one thing and then she forgot to give me something to sign and on and on. The other girl making appointments was on her phone and when I went ask a question she tried discreetly to hide her phone. Upon getting my return appointment because my daughter had to see the kids specialist, I thought, great I got an appointment rather quickly. That’s when the nightmare began again waiting for 2 hours only to be told that she couldn’t have anything done because I the parent hadn’t signed an affidavit. I proceeded to ask to speak to someone because I was at work and my husband who is her stepdad took her to the appointment. I spoke to Edwin Olivas who supposedly is the manager who was the most idiotic, uncooperative, and unprofessional person there could be. Only to be followed by the rudest, and most arrogant dental specialist who I still wonder how she can possibly work with kids because she doesn’t know how to talk or treat patients. Only to be told by a fellow employee they wished she could be replaced. Because she acts like it’s that time of the month. Her own coworker said this. Lol I couldn’t believe this was said but it just goes with the unprofessional surroundings. In the end it was hours of waiting for nothing no work was done. I don’t understand if people don’t like their jobs why even show up. Everybody in this office make the good dentists look horrible. Edwin Olivas needs formal training on how to run a dental office but thats what happens when you hire an individual who’s there to receive a check and thats it! If he had a degree in the dental field this might not have happened. Anyone who goes to Western Dental to take their kids, DON’T DO IT your child will have the worst tramatic experience. And please don’t bother saying how sorry you are about our experience it won’t change a DAMN thing!

I went to Western Dental Panorama to simply have a consultation to see if I would need braces again or if they could just replace some lost retainers, simple question. But this drone of a manager, Edwin, insists that i fill out a lengthy form, disclosing all my personal info. I am leery these days of putting personal info on paper in various places when I’m not even sure I want to be a patient/​customer there. So, I went across the street for a consultation at a dentist office where they were sensitive to my concerns and only required a phone number and name to take a look at me. Now, that dentist office has my business. They realize that I am a PERSON not a file number, which Edwin the manager at Western Dental Panorama insists they need to create a file. Treat your patients and potential patients like people with real concerns if you want to be around a while and have a job. These days we see businesses go extinct for many reasons all the time. This place is on that trajectory because its staff don’t think for themselves and are not AT ALL concerned about relationships with the prospective patrons in the neighborhood.

I woke up last Thursday with a horrible toothache. Friday I was here getting a check up and found out that the same tooth that had a root canal a year ago was infected again. They gave me antibiotics and pain meds and scheduled me for an extraction the following Tuesday. The antibiotics and pain meds gave me no relief and when I called back 48 hours later, they advised me to give it a little more time and they would call and check up on me on Monday. Well, the pain NEVER subsided and I never received a follow up call about my well being and after attempting to call them back and being placed on hold forever and not even receiving a call back, I ended up visiting the ER to get a different pain medication and blood pressure meds because no sleep and pain raised my pressure to a dangerous level. Anyway, Tuesday morning, I arrived at 10 for my extraction, fillings and cleanings. They took me in right away and I was done with everything by 11. The three stars are for the nurses and dentists here, they do great work and I felt brand new when I walked out of there but the receptionists and front desk clerks could use a few lessons in customer service and some sensitivity training when dealing with patients in pain. And please learn how to call your patients back, I was waiting on the call all the while I had a blood pressure of ²¹⁸⁄₁₀₉ because I was in extreme Pain, with no relief and had not slept in three days. I finally did get a hold of a dentist when I called back 72 hours later for them to offer to change the antibiotics but what good would that do if I’m having the tooth extracted the very next day. By the way, my doctor advised not to switch antibiotics since I was on the strongest one already, she felt removing the foreign body should resolve the problem And it did. I’m currently home and feeling so much better thanks to the great work of the dentist.

My appointment was ⁹⁄₂₉ at 3:00 I saw the doctor around 4:30. I felt I was overly patient with the wait time. I tolerated the lack of care from the office assistance (s) I get it you’re training someone– but that’s beyond unprofessional. complete lack of respect for the patient. The office assistant kept talking over the doctor — who was trying to explain to me why I was in pain and about surgery procedures… and something about a root canal??? These are major things, a employee training section is uncalled for. They talk about you as if you’re not there. I don’t know if I will be returning.
As for the office in general, it’s new and clean, easy parking. Down side. No patient privacy. phone calls to insurance companies can be heard from across the room. (I think that goes against HIPAA).

I just got a feeling at Western and it was probably the best work I had done. No pain and all smiles. The workers were kind as well.

The receptionist have horrible customer service skills, other then that the back office is great, I’d remind your girls in the front the importance of the role they play in the office let’s not forget they are the first impression they make on your patients, and unfortunately from the looks of the other reviews they continue to make a poor one. The only reason I return is because of the great work the back office does.

Their front office personnel is exactly what every office needs! A kind, efficient, & helpful team to make a person feel welcomed. Especially Breezee who is nothing short of an excellent receptionist who would go out of her way to ACTUALLY help me out with whatever issue I needed to be taken care of. If you’re going to complain about horrible customer service when it’s given you ought to praise it when it’s excellent. 5 stars for the office’s upgrade in front office personnel!

I started my braces at the Van Nuys locations. They moved and never sent me a letter letting know of the move or their new address. I had to call the cooperate number so they could direct me where to go. Ever since they moved locations the new girls are horrible and very hard to deal with. I rather not ask them anything because they are so rude! I am done with my treatment and they schedules me within a month just for the measurement of my retainer. During that waiting period I started noticing a gap in between my front teeth that I’ve NEVER had! I called several time for an appointment but they told me to walk in. When I went they told me that they were booked for the next two weeks and that if I wanted the Doctor to close that gap I would need to re-​contract and pay more MONEY! I Was furious! Why would I need to pay more money for something that wasn’t there when I started!!! They are the ones that made that gap! Anyways there’s no win with these people. I asked to speak to a manager but no one was there supposedly. I refuse to pay them anymore money so I went home and put rubber bands on my braces I even put double rubber bands in hopes of closing the gap myself, and thankfully in 2 days the gap was closed! This place is ridiculous. The ORTHO her self I have no complaints, she is friendly and talks to me and explains to me. But honestly it’s not worth it with the girls in the FRONT!

Este el peor lugar donde he hido para el tratamiento de mi hija de frenos… El peor customer services las persona de enfrente las recepcionistas son muy groseras y para nada amables… Pensé que solo había sido los primeras veces que había hizo que verán así pero ahora veo que hasta por teléfono son igual… Llame hoy mayo 29 para cambiar la cita de mi hija que es el lunes 1 junio porque no quiero que falte a la escuela y la recepcionista que me contesto me dice que el mas cercano es dentro de 2 meses julio 24 y le digo pero llame antier y me dieron rápido la cita y llamo hoy y dice que no tiene mas cerca disponible que dentro de 2 meses… Y me contesta que es lo único disponible lo toma o lo deja??? Le dije que no como voy a esperar 2 meses pero ellos me van a esperar 2 meses a mi para el pago también… Muy mal costumer services y eso que he hido a otros dentistas antes y si no fui a mi destista anterior verá porque este me quedaba mas cerca… Pero a cualquiera que lea este comentario les crecimiento NOHO dentista en laurel canyon y oxnard ellos son muchos mejores que las personas en Western dental

scheduled an appointment and when i went in the people working there had no clue of what to do!!! i have a ppo so all the lazy woman had to do was run my insurance but she was too lazy to do her job and basically wanted me to do her job for her. they hire nothing but Hispanic people (probably their family) so it makes you uncomfortable if you’re any other race. the girls at the front have bad attitudes and no work ethic

After much deliberation I have concluded that my negative perspective about western dental and the service provided was incorrect. I am glad I called the office today and thanks to the excellent customer service which was given by an employee named Alejandra I will be rendering myself to this location. I can’t say the same for the other location (central) because I was truly treated poorly. Keep up the great work as I am surprisingly amazed by the excellent customer service and how easy it was to work my availability.

This is the WORST Dental office ever. I arrived early and the oblivious receptionist was on the phone the whole time. I asked her 10 minutes after my appointment how much longer & she was clueless. I was finally called in just to wait some more. An hour & 10 minutes later they had not started the procedure I actually came in for. This is not my first bad experience at this location.
Whatever you do, find yourself another dentist. The management at this location is terrible!
I gave it one star just to be able to write s comment because they are not deserving of that one star.
Total wait time 2 hours

Great Service ! Staff is very courteous and accommodating. They have financing available and Dr. Naggar is amazing ! Thanks guys.

The best part of my experience was getting a quick appointment. Got an appointment for the same day. I don’t have any insurance and the $ 29 special sounded reasonable especially since I was having pain. However it all went downhill from there. After arriving to my appointment at around 1:10 with my paperwork already filled out I figured they would call me in quickly as there was no patients waiting to be called in but me.
About 10 minutes after being there a guy (maybe a manager?) at the front desk told me it would be 15 minutes for them to call me for X-​rays. However about 40 minutes passed by and nothing. At 1:55 I asked the receptionist how much longer and she said 5 more minutes. 5 minutes after we asked how much longer and she said 15 more minutes??? Don’t lie to me about how much time it’s going to take. She said it was because everyone was out to lunch and the X-​ray tech got back in at 2:15 (which he was sitting right there in the front desk area doing nothing and confirmed what the receptionist had just said) wow!!! Really?
So after almost 1 hour there, I had no X-​rays done, left home with pain in my mouth and wasted an hour of my time. The irony of it all was the western dental commercial playing in the lobby asking how they can take care of me? Not doing a good job of taking care of a paying cash customer is all I can say.