Yogurtland

What a jerk Walked in with my 15 month old daughter to ask if I could use the restroom and he rudely replied «customers only». I would have bought a yogurt on my way out as a thank you but now I won’t ever buy there. Asshole.

Overall, I love Yogurtland and have done my fair share of vetting various locations both in SoCal and the Bay Area. This location is by far the worst. Each time I have been in to visit, I have been so put off by the owner that it makes me not want to come back (though I do because I still love the yogurt). He always seems so bitter, starting with his incredible reluctance to provide sample cups. At all the other Yogurtlands I’ve been to, they are always generous with the sample cups. It’s part of the deal, and he should figure out that he just ends up looking stingy. Another incident that rubbed me the wrong way was when he was muttering to himself while cleaning machines that «No one understands the value of this yogurt; they’re so wasteful.» Customer service skills don’t seem to be his strong point, and I feel like someone from Yogurtland’s corporate office should visit this location to see how it does not measure up to the rest of their stores.

This is a bit of an unusual review for Yogurtland, as it’s about their fantastic service providing frozen yogurt for our wedding in April 2015! My then-​fiancé Brian and I had decided on froyo for our wedding reception snack as 1) we had eaten it on our first date, 2) we needed something light, as we were serving a ginormous Chinese banquet later in the evening, 3) the ceremony was outside in the in Allied Arts Garden during the day and would be pretty warm, and 4) it’s delicious!
Brian and I had stopped into Yogurtland Palo Alto many times over the last few years but had never taken the time to meet the owner Michael. When we introduced ourselves, asked for the catering menu, and explained how this was for our wedding (not a kid’s birthday party! :)), he got right away how special this event was for us. From then on, it was very simple to work with Michael to choose the yogurt flavors and toppings, determine the number of cups, and figure out logistics. Most of the planning was done over email, which was convenient. And, bless their souls, they deliver to you, so we didn’t have to figure out extra logistics.
The day of our wedding, Michael and his team were there right on time and delivered the yogurt in a slightly colder than normal state as to have it be the correct temperature when served. The packaging it came in was very cute and cheerful and quite presentable enough to just put it right on the reception table for people to start digging into. Everything was handled seamlessly. Many of our guests commented on the froyo, saying it was just right for a snack and perfect for the setting, and fun! The kids really liked it, of course. Brian and I are actually still getting comments about the froyo 3 months later.
If you’re trying to figure out a yummy, affordable wedding or party reception snack and want to support a small business owner who’s committed to making it happen right, I really recommend talking with Michael.

All that was left were a few sad crumbs. How could they do this? It was 9 PM on a Saturday. They knew it would be busy. How could they not prepare? How could they leave the cookie dough and brownie bites empty?! And the fresh strawberries that would have added the perfect hint of sweetness to my dessert were nowhere to be seen.
In all seriousness, I was bummed that about five of their toppings were empty. Especially since they were the most delicious ones (strawberries, brownie bites, cookie dough pieces, Reese cups). The place also was also a bit of a mess with chairs/​tables everywhere and the line was more of a glob than a queue. I’ll be steering clear of this location on the weekends!

Very nice place to get yogurt. They all more variety of not only yogurts but also the fruited and other toppings. They also have lychee fruit as topping. Their mangos tasted sweet and delicious. I will be back.

Great place to put a yogurt land.
Especially with so many traditional ice cream places near by, it’s good to have a yogurt land to throw it off :)
Only three stars because there’s nothing too special about this location. Just sorta like the others
Stand out Yogurtland PA!

Horrible customer service, very mean owner, not kid friendly at all, didn’t accept credit cards only wanted cash, no one should come here !

I love and enjoy how they rotate different flavors every few months to spice up things! Right now for the summer they have teamed up with candy crush for some interesting flavors! They also have a great rewards program which is almost like an exclusive membership to hear about new flavors and some discounts! Love this location! It’s so nice, clean, and super friendly staff especially is superb! I will definetly be back with my friends to try out the new exciting flavors!

This place is awful. All their topping trays are empty and dirty. The owner (the Chinese guy) is very rude and unpleasant. They are very slow and the line is not moving at all.
I hate this place and won’t recommend it to anybody.

Love the Yogurtland franchise. This one had some of the best flavors the last time I was in here. I like this location because it is in the downtown. Grab a container of yogurt and walk around town. Great stores and people watching :)

I used to love coming here with my family (went more than a dozen times) but too many issues have made us stop. Two examples:
— I had a coupon for 3oz free and I handed it to them, and rather than apply it they forgot and charged me the full amount. When I asked them to take it off, they claimed that they could not refund the money and said just use it next time. I was not sure when that would be so I asked them to just take it off. They refused.
— Another time, they forgot to apply the rewards card I gave them, and I reminded them. They said it was too late since they closed the transaction. So I asked them to refund the purchase and do it again. And they said they did not have the power to do so.
Poor customer service. It is just frustrating to go there because of these snafus so we stopped. There are other great dessert places on University like Cream or Crepevine, and we go there instead.

I have been going here occasionally since they first opened, and I have noticed that customer service has been going down. Most of the people behind the counter are nice, but the middle-​aged Asian man and middle-​aged Asian lady need to improve their customer service.
On a sunny Saturday afternoon, it was not so busy in the store:
10 year old kid: What’s your most successful flavor?
Middle-​aged Asian man: What is success? How do you define success? Everyone’s definition of success is different.
Mom’s kid: Oh, I think he’s asking what flavor sells most.
Middle-​aged Asian man: Plain tart.
To Yogurtland management: You’ve got a lot more competition since you’ve opened (Gelataio, Bare Bowls, Scoop). If you want to stay in the game, at the very least improve your customer service. Also, we almost walked out due to the $ 5 minimum credit card charge, but «an exception» was made for us. Come on, it’s 2015 already, this is simply no longer acceptable.

Stopped by tonight for some yogurt. Sign on the locked bathroom door that said customers only. After my purchase I asked to use the bathroom. I was told there was someone inside cleaning it. I asked if I could wait and she said the lady would be a really long time cleaning it and to have a nice night. I would have waited. If your bathroom is out of order just say it’s out of order!

It’s a fairly small location far on the end of University. Today we just wanted to see how the consistency of the yogurt was and it was very melty. The person working there wasn’t very cheery nor very welcoming. I had to ask for sample cups. Overall, perhaps it’s just an off day, but definitely had better experiences at different Yogurtland.

Tiny shop, clusterf$&k to navigate. Bonus stars for a table near the cups that forces you to walk against their traffic flow to get to the cups.
Rarely, if ever, do they offer sample cups. You almost have to fight ten for one. I ended up just grabbing my cup and using the edge to check things out. Messy but worked OK.
Highest price per ounce Yogurtland I’ve seen: .49 an ounce. They failed to use my earned ounces and charged me an extra $ 2.00, dammit!
At least they’re still open, even with the horrible layout and «service.» Perhaps with the extra dime an ounce they can someday upgrade the size of the store to actually accommodate customers without inviting fist fights to get to the taps…

Yogurtland always has all-​around great flavors, some of which are staples and others which rotate. That works out really well for me because I can always fall back on mango if none of the new flavors are to my liking, but at the same time I can mix it up when something intriguing does come along.
Today was one of those visits where there were 3 – 4 rotating flavors that I liked after sampling. Usually I go all fruity flavors or all dessert, but this time I was forced to do both and tried to keep them as isolated as they could be within the same bowl.
The new flavors were COOKIE BUTTER (the real thing is great too), PEANUT BUTTER COOKIES AND CREAM (I like pretty much any variant of cookies and cream), GUAVE AND PINEAPPLE TART (whenever there’s guava anything, I go for it), and WILDBERRY TART.
The two tart flavors were great and anyone who likes tart flavors would enjoy them I think. I obviously enjoyed the cookie butter and peanut butter cookies and cream as well.
Add in the fact that the mochi bits are soft and chewy, and the total damage done was $ 2.97, you have yourself a great snack/​dessert establishment that is inexpensive yet refreshing in a downtown where everything else costs a lot more $$$.

Not terribly inspiring or uninspiring as far as froyo chains go. They were clean, appeared to be at full flavor capacity when I was there and had a good selection of toppings. Met expectations all the way around.
They are pretty much the cheapest froyo place, so that’s a big plus!

The owner is cheap and the employees are never at the register.
When the owner is there he says there is a $ 5 card minimum, yet no signs are posted. That’s BS dude… Plus, Yogurtland is franchised, so you can’t just arbitrarily decide to have a CC minimum.
Most yogurts are less than $ 5, so essentially he’s making the place cash only. They also don’t cut up their fruit very well… it’s all in big, gross chunks. I should really start going back to Fraiche down the street…

Definitely a big yogurtland fan and I was super excited when this one opened in Palo Alto.
Their service is kind and efficient, they have great flavors and I go out of my way to park in DTPA and come here. Considering the amount of traffic that comes through this shop, they keep it very clean and I will continue to be a loyal customer.

YAY, LOONEY TUNES ARE HERE!!!
since we’re now into the 2^nd week of july, i had a feeling that a special summertime theme would be forthcoming and i was right!
i walked into yogurtland after my evening workout yesterday since i was craving something cold and creamy, and who do i see? bugs bunny and daffy duck! and they were sporting new yogurt flavours for the summer! besides the new flavours, there were also looney tunes themed cups and spoons! colour me happy as i love collecting cartoon-​themed items!
so the new flavour that started yesterday, at this specific location, was the
«bugs bunny» carrot cake froyo. it looked like carrot cake, with pieces of carrots or cake in the yogurt batter, and it smelled like carrot cake, but unfortunately, the taste was a bit weak as i failed to make the correlation between carrot cake and this carrot cake inspired froyo. texture-​wise, it was still great, thick and creamy, just the way i like it.
i also walked out with a bugs bunny spoon, which i am keeping to add to my existing yogurtland spoons collection.
here is the schedule of flavours & matching spoons:
july 8^th: bugs bunny carrot cake (gray spoon) and daffy duck decadent dark chocolate orange (orange spoon)
july 22^nd: marvin the martian kosmic fruit kaboom sorbet (green spoon)
august 5^th: tweety (bird) lemon cream cookie (yellow spoon)
august 19^th: road runner cactus berry tart (blue spoon)
september 2^nd: tasmanian devil devil’s food cake (brown spoon)
stop by the store every other week to see a new looney tunes character inspired flavour with matching spoon… hurry in, before they run away!