CREAM

I love that you can customize your own ice cream sandwich with any cookie and ice cream flavor that you want. The cookies are warm, soft and chewy, and taste amazing. We decided on the snicker doodle and chocolate turtle cookies with salted caramel ice cream in between and it was amazing! They even cut the cookie in half for us so we could easily share one.
The only issue I have is how hard and messy it is to eat. I’m not sure you can make it any easier, but something about the packaging doesn’t give the cookie sandwich any stability or easy way of eating it.

This place used to have hour-​long lines that go all the way down the block — think «Apple just came out with the new iPhone» type lines. It’s a lot saner now, but still pretty crowded, especially on summer evenings. (Not so bad now in the winter, but still busy.)
And all what for? It’s not that exciting, just a dollop of decent ice cream between a couple big freshly baked soft cookies… which, yeah, is actually just as delicious as it sounds. (And in terms of calories for your dollar, I’m not sure you’ll find a better deal anywhere around.) I’m a grown-​ass man, and the regular size is actually kind of a lot for me; the minis are a nice choice.
Service is efficient, the electronic signage works well, and they have a nice variety of ice cream and cookie flavors. If there is a line, make sure to come with friends so you can hang out and chat while you wait; there are worse ways to spend time on a warm evening.

Stopped by here after we remembered seeing the huge line out front a few weeks ago. There was no line and barely any customers inside. We first were going to order a regular ice cream sandwich with chocolate chip cookies and french vanilla but they ran out of french vanilla –_​_​– Instead, we decided to do two mini ice cream sandwiches and choose our own flavors. Only downfall for the mini is that you only get chocolate chip cookies. The regular ice cream sandwich cost $ 3.99 while the mini ice cream sandwich cost $ 1.99.
My significant other ordered chocolate chip cookie dough while I orderd the toasted almonds. I really enjoyed my toasted almonds but I am not a big fan of cookie dough. My significant other really enjoyed the cookie dough ice cream. We sat upstairs where we could watch people walking around and the tables were clean with napkin dispensers. The reason for the minus one star is because the mini chocolate chip cookies were hard. It would have been nice if they were softer or warmed up a bit before serving.

I love the idea of this place and the execution. Only complaint is that I wish more cookies were kept warm (when we went the line kept getting longer because the staff was heating up cookies as needed). Overall incredible — wish they would franchise out of CA!

I went back to try again and still was disappointed. I asked the individual about the Vegan cookies and how they were made and he told me with eggs. Come on, seriously? I would think the people working would know the menu and how their cookies are prepared.
This place has the potential to be good but I can’t ever see myself going back. I would not recommend this place.

One word for CREAM: OVERRATED!
I think Cream is OK, but not worth all of the hype, or the long lines. I never really think their ice cream is all that amazing, and their cookies for the sandwiches aren’t really tasty either. I go here only to take people from out of town who are interested to see what it is all about. At least you get a lot of ice cream in the ice cream sandwiches.

I came here craving something with peanut butter (that was open after 11pm) so I got the peanut butter swirl and a peanut butter cookie; wish I could say it was amazing but I wasn’t that impressed. I think Cream is overrated but maybe it’s cuz I don’t care much for ice cream. I am more of a froyo type of gal.
Prolly won’t return.

This is the CREAM I always end up going to because Berkeley is sometimes too far and currently the Fremont location is always crowded.
Service is always fast and nice staff.
Never had a problem going here.
Who doesn’t love a cookie ice cream sandwich!!!

Good treat. Very filling. Best to eat light before enjoying this place. :)
Fresh cookies with multiple varieties of cookie combos & ice cream.
Check out the pictures!

Great concept, lots of variety of cookies and ice cream, you pick the combo. Long lines at night after dinner time but went pretty fast. More than reasonable price of $ 2.99 per sandwich (your getting 2 cookies and a scoop of ice cream!).
–1 for picking pistachio (from the menu board) and not having it when we ordered.
–1 for running out of ice cream and eating just cookie on the last several bites of the sandwich. *sad face* Where’s the ice cream?

It’s okay.
The cookies are okay and the ice cream are okay. Clearly, it’s not my favorite cookie or my favorite ice cream place.
Together, they are better of course. But the line sucks and for me, it’s really not worth it to get two average things combined.
If there’s no line, I would totally go in if I was craving those two things together. But I like to have a foodgasm moment when I’m splurging calories on sweets and I don’t get it here.

Cookie? Ice Cream? Pazooookie?! No, that’s BJ’s. Somewhat the same, but not quite.
My first experience was basically during their couple of weeks after their grand opening. I still stand firm with the cookie being a little tough (but warm) and melting the ice cream way too fast, but that’s the nature of what CREAM is all about. Giving you that hot & cold so of course it’s going to melt.
This time around I was with my friend Aileen and we had just finished watching the Stanford football game. We really wanted to go to the bars, but funny enough, it was actually boring downtown Palo Alto that day.
I wanted something sweet so we decided to go in and get ice cream, and only ice cream. I checked in and it said if we spent over $ 5 that we could get a cookie. Andres was the person helping us at the register and he definitely made our day with the warm cookies no the side. Thanks, Andres!
Night time is the best way to go. Not too many people and lines, but they might run out of what you want. :P Be back soon.

Simple strategy: Premium ice cream inserted between two freshly baked cookies of your choice and sold for a great price!
The only issue with this restaurant is that the lines are sometimes incredibly long! In addition, the flavors of available ice cream selections change regularly. If they don’t have the cheesecake flavor that I like, I will walk down to Yogurtland or across the street to the Cheesecake Factory.
Trivia: There is balcony seating upstairs! If you want to enjoy your treat while looking at the sites and sounds of scenic University Avenue in Palo Alto, grab one of the few tables on the upstairs balcony and enjoy the almost-​always perfect weather!

3.5*
Freshly baked cookies. chewy and soft. And a variety of ice cream to choose from. yes! Ice cream flavors are simple. prob to pair well w various cookies.
Sad that my husband’s scoop of ice cream was bigger than mine. When I got mine, I had to take a spoon to try and smooth it onto the cookie. It looked like a small ball btw two cookies with more than an inch without ice cream. Otherwise, it wouldn’t have had ice cream in each bite. Main reason it’s 3* for inconsistency.

We decided to taste test both Scoop and Cream one afternoon because… well, why not? They are so close to each other it’s just necessary!
Scoop was the clear winner! The flavors were so well-​defined and bold without being overpowering. The banana ice cream clearly tasted like you were eating a fresh banana (in a cool creamy form) and the Speculoos ice cream was divine!!! It was agonizing trying to narrow down the flavors to what I ultimately ordered because everything was that delicious!
While Cream was also really good and the cookies were delicious, it just didn’t compare with Scoop. After Scoop, Cream just tasted really sweet and the flavors aren’t as refined. Don’t get me wrong, Cream is still really good! Scoop is just even better!

Cool concept, they jam a slab of ice cream between two substantial cookies of your choosing, and you can even garnish the sides with sprinkles, chocolate chips, cookie crumbs, etc. It’s a gourmet ice cream sandwich that takes both hands to eat – they’re that large. Line can get insane, especially midday or during the warmer months, naturally. They have a really cute space on the main drag in Palo Alto. You can sit upstairs and on the balcony space, looking down onto the sidewalk and street. Great for families/​groups, and post-​dinner or post-​evening drinks dessert.

Simple concept and great for those with a large sweet tooth. I have found the cookie sundae is a better option for me because two cookies is often a little overwhelming –one cookie to the ice cream is a great ratio.

I love ice cream and this place is great. $ 2.99 for an ice cream sandwich with oven warm cookies is really cheap and the cookie and the ice cream is delicious.
They have a huge selection of different ice cream flavors and types. They normally have at least one non diary version (almond milk) and a sorbet.
The place is busy but worth waiting for a couple of minutes.

A Cream by my workplace! I had tried many different flavors. My favorite cookie is the red velvet, but they usually ran out fast. My favorite ice cream flavor is green tea. The location here is not as crowded as the one in Downtown SJ. The customer service is good and very friendly. Summer is here and I’m always craving for ice cream! Gimme some mo!

Unfortunately I was not impressed. Cookies and ice cream are just okay, not bad, but nothing to rave about. I could’ve and have made this at home using my own favorite cookies and ice cream.
I guess it’s a twist on your regular ice cream shop. Most likely a good choice to bring the kiddies to for a different type of treat.
Location, service, price, and ambiance were all good.

In my world CREAM = Cash Rules Everything Around Me and it’ll always be that way.
This CREAM. Is not as good unfortunately. I ordered myself a traditional ice cream sandwich. The cookies were warm and fresh while the ice cream was not to sweet and plenty creamy.
I never thought I’d say this but I’m actually giving 3 stars because they served hot cookies with ice cream in the middle. This is probably one of the worst ideas every because I had to race the clock to finish before I end up with a puddle of melted ice cream.
Pre-​making the sandwiches decreases the uniqueness but I wouldn’t have to eat my ice cream sandwich at warp speed.

Thank you Palo Alto CREAM… for being loads better than your San Jose counterpart. I will keep coming back if you keep it up! :)
DESSERT — The ice cream is yummy, with strawberry cheesecake being my fave! Some unique flavors include: peaches and cream, soy mint choco chip, and banana walnut fudge. As for cookies, they are usually good but sometimes crunchier than I would prefer. Sandwiches are $ 2.99.
SERVICE — Honestly, I think the staff has always been superb when I come… whether at 9pm or 1:45am. They are upbeat, quick, and friendly.
SPACE — Not too much seating, but if you get a chance (and have some luck!) sit upstairs on the balcony and enjoy the tree lights at night.
The reason why I am not giving five stars is bc while the ice cream sandwich making is on point, paying gets a bit slow… and it’s not too fun having the ice cream melt slowly or the cookies losing the warmth. Know what I meaaaann? :)

*~*Great Location, Meh Ice Cream, Long Lines*~*
In downtown Palo Alto. There is always a long line. All the way down from Berkley where the fad first began, we get to create our own ice cream cookie sandwich.
Choose your own cookies
Choose ice cream flavor
Choose topings
I tried the salted carmel ice cream… was not super impressed so I passed but my friends really enjoyed their sandwiches.
Recommend on a hot day or when the line is short.