Patrick James

Store is run by an obnoxious bully with a vendetta against cyclists. I parked in front of his store, visited two other stores in the shopping center, and was planning to take my bike for a quick ride. As I was taking my bike off my bike rack, he came out and told me to move my car because he didn’t want me parked in front of his store. He wanted the space free for his customers. When I said I was parked perfectly legally – there are no parking spots designated for specific stores at T&C– he said he would call security and have them ticket my car. I was afraid to leave my car anywhere where this ratbag could damage it, so I moved it. I will never shop here and would advise others to do the same.

After living for many years in a big city, where quality shops were prevalent, I was delighted to find a shop locally in Palo Alto that specializes in decent men’s clothing and one that actually has staff working there who understand fabrics and fit. Duane Delgado was particularly helpful, but all of the staff there I have found to be first rate.
I recently purchased a jacket at this shop and the alterations were carried out quickly and hassle free. I have also returned since, to get a few other odds and ends there and always enjoyed my visit to the shop.
Patrick James is a nice alternative to shopping at the Stanford Shopping Mall (which is a quite soulless experience in my opinion) and convenient to having to travel up to San Francisco to find some decent clothes and professional service.
I will be returning there to shop again in the future and highly recommend it to anyone visiting the Palo Alto area, who needs to pick up something grown up to wear and doesn’t want to put up with all the song & dance one too commonly encounters at many of the larger retail chains these days.

I discovered this Patrick James store two years ago and have been thrilled each time with the shirts I’ve purchased for my husband as well as their service. They don’t have a huge selection of the collared, long-​sleeve casual shirts, but I’m always able to find a stylish shirt for my husband. My husband has loved each one and the quality is great. He always receives at least one or two compliments every time he wears one of his shirts. Because of the styles and colors, I was able to get him to break from his traditional patterns and colors and explore different patterns and colors. Yeah!
The service has been fabulous. If they didn’t have my husband’s size, they would find it and have it ready for me within a day or two. I like the attentiveness as well as how personable they are without hovering. I usually go a couple times a year and at least one associate remembers me. All in all, my husband and I are very pleased with the service and shirts.

Before my latest visit, this would have been a 5 star review. Historically, they have had excellent customer service and a wonderful work product. The last time I came in, it was like I was invisible. I waited patiently as the cashier conversed with presumably a customer for about 8 mintues. When I asked when I would be seen, he said a few minutes, then proceeded with his conversation. Five minutes later, I asked again, he said «oh, I’m sorry» and called another employee over. What was worse, when I received the pants they hemmed, they were a good 2 inches too short. They look ridiculous, but I refuse to go back and waste my time. I would rather take my business elsewhere. I only hope they left enough to lengthen the hem. Buyer beware! It’s too bad — this place used to be great.

5 stars for alterations
5++++ stars for customer service! Thanks to Duane!!!
5 Stars for location (Town & Country Village)
I first went into Patrick James because i needed alterations done last minute (T&C cleaners sent me over). They were kind enough to get the job done next day. Went back a second time and Monday was my third visit.
My husband is very particular about the way his jeans are shortened (shorter in front and longer in back). The jeans have all met my husbands specifications not to mention the alterations were done with TLC.
Stopping by later to pick-​up a Father’s Day gift. They have items for all the men in your family (casual dress shirts for my husband to items for my dad and father-​in-​law).

It looks like they have had to cut back on their retail space, probably due to economy and increase in lease at the location, but service was great, classic quality is still apparent. Boutique men’s haberdasher, with attentive & truly professional, experienced staff.