Jos A Bank

Horrible store. I will NEVER EVER buy anything from jos a bank ever again. Their sizes are so off its not even funny. They don’t size their suits correctly so you pay for their alterations. I went to pick up a suit that I had transferred for a wedding. I requested size 30 waist and 36r for the jacket, which is what I typically wear and the only alterations I need are the length of the pants. This jacket did not fit and the pants were way too tight. The store rep told me that jeans and suits are different sizes which I don’t understand. The waist should not be any different in terms of size. This store is an absolute joke and would never buy anything from them again. YOUR MONEY IS BETTER SPENT SOMEWHERE ELSE.

Even in the retail clothing business service is everything. I went into the Palo Alto store ready to buy. I’m going to be traveling overseas and had a number of items to buy which I did spending about $ 350. The only comment I got from one of the salespeople was «are you ready to give us your money» as I approached the register. She was busy stocking the shelves and saw that I had my hands full but couldn’t be bothered to offer to help. After I paid I said I was interested in buying a cashmere sport coat and instead of showing me what they had available she told a stock clerk to go show me what they had while she went to help someone that came in after I did. Really? Is that what Jos A. Bank considers good customer service? I strongly suggest that the corporate office folks come down and train the salespeople on how to actually sell. The product is good but the salespeople need serious help.

My fiancé and I stopped by this location to look for groomsmen suits. The staff was super helpful and very nice.
Linda, the manager, called several locations for us trying to track down the summer suit we wanted. She went above and beyond to make sure we found what we needed even if it wasn’t at her store.

I purchased my suit and the suits of my groomsmen from this Jos A Bank location, for my wedding in July of 2015. I was going to go into great detail about how totally incompetent they were, sending one suit to West Virginia instead of Wisconsin, not tailoring my suit to my measurements until I checked in three weeks before the wedding date, and sending two of my groomsmen my suit instead of the groomsmen suit I selected.
I was going to tear into this company’s grotesque sense of justice, when the regional VP simply shrugged his shoulders when I informed him that due to the suit mixups, it appeared that my best man was the groom instead of me, and that my colorblind cousin even got in on the fun of cracking jokes.
But instead I’ll rise above all that. There’s no need for profanity or harsh words. I’ll simply leave you with a quote from Albert Einstein: «Insanity is doing the same thing over and over again and expecting different results.» If you choose Jos A Bank and you are of sound mind, then you should expect the same results.

I wish I could give this place more stars because we booked our wedding tuxes from here but the whole process was painful from the start. We ended up here because The Men’s Wearhouse in Fremont had terrible customer service. I made an appointment by phone and when we arrived on our appointment day upon walking in they looked at us like we weren’t supposed to be there. I told them we had an appointment and they said «You have an appointment?» And looked at each other confused. I considered walking out remembering our previous experience and they decided to help us. But the guy who was helping us was so negative telling us they don’t have all the accessories in their book or display because The Men’s Wearhouse bought them and took away mostnitems so we ended up choosing all solid accessories to go with the tuxes. This process took at least an hour.
I return with my son and dad to get fitted and everything I chose was not in the system and had to start all over again. The man that helped us wasn’t there so another man helped us. This time he says yes we can choose all the accessories in the book and on display??? Ok cool! So this process took another hour. It seemed every time I brought someone to get fitted it was a long painful process. There were some sizing issues when picking up the tuxes but they fixed it overnight and everyone looked great — thus the 2 stars.
I returned the tuxes at the Oakridge Mall location and had a decent experience so if you’re going to use Jos a Bank go the the Oakridge Mall location. They seem happier and the demographics is more mixed. If you’ve been to the Palo Alto one you know what I’m talking about.

I echo many others in my view that the customer service at this store is very poor. The quality of clothing is also inadequate.
I bought a $ 750 jacket from this store less than a year ago — though I rarely wear it, the inside of the lining on the jacket has already begun to rip. When brought to the attention of the store employees and manager (short, middle aged lady with dark hair), they acted like it wasn’t their problem, and that I was inconveniencing them. A lesson learned for me to never buy a product that pricey without a warranty, but the awful way I was treated, in combination with the overly priced, defective product, was enough to turn me away from Jos A Bank for good — I will particularly never step foot into this store again.
Bottom Line: There are too many other clothing stores in the area with a) better customer service, b) non-​defective clothing, and c) more affordable prices. Don’t shop here, it’s not worth your time or money and you’ll be treated poorly.

This place has some nice suits for a good price IF you come on one of the sale days. Then, you get a lower quality suit for a correspondingly lower price. They do have a good selection of suits: different colors, sizes, etc. Do your research before you come, as the sales people don’t really know what they are talking about. For example, one of the sales people didn’t know what a fused suit was, and tried to convince me that cambridge gray is the same as charcoal gray

Linda is a treasure and as helpful as it comes. A fantastic experience thanks to her and I came away feeling great about my new suit. She is a TRUE professional who I will go to as long as I am in the area.

***This review is for the customer service here, not product selection or quality.***
After an abysmal experience at Men’s Wearhouse in Sunnyvale, I had high hopes for quality customer service here. We arrived about 20 minutes before our scheduled appointment with the intent of browsing a bit. There were three other customers in the store at the time. By the time we were ready to ask some questions and place an order, it was 10 minutes before our scheduled appointment time. There were zero customers in the store.
We approached Linda, the store manager, a wiry little woman in her early 60s with a permanent scowl on her wrinkled face and a demeanor that screamed: «I hate my job and/​or life.» We asked if we could ask her some questions and she replied she guessed she could and did we have an appointment. We said we did, but she was so unpleasant and pained we were distracting her from restocking shirts that we decided it was best to leave and let her do her thing.
Before leaving, I brought up the fact that were no other customers, and she replied: «Well, we have phone orders.» Neither she nor her work associate Craig (also extremely unhelpful) were on the phone, and the there were no incoming calls.. .
Overall, strange experience with two individuals who really need to rethink their career paths. Every customer should be treated with dignity and respect, and I don’t think the current employees here are capable of that.
Poor Linda. Poor Craig. Poor future unsuspecting customers who have to deal with them.

These guys are great. Always super helpful. I gave Linda probably the toughest online return in history and she was super-​amazing. She had a great attitude and got it all done.

Best customer service by Linda Wright ever. She has better customer services skills than any Nordstrom. If you want a tailored suit or sport jacket go see her. She has great taste and can help you put together a great look. We will be back and ask for her.

My boyfriend and I came in to have him sized for a tux rental for a wedding. A process which should have taken 20 minutes tops ended up being nearly an hour. While the salesman was nice, he struggled mightily with the electronic system. It took forever for us just to pay. Then there was an issue with figuring out how and when we could return the tux without getting a late fee, given the fact that we would be traveling home the day after the wedding and unable to return it then. Overall, a very disorganized and unsatisfactory system

I have visited this store a few times and there is always a long wait at the cash register but the salespeople are nice enough. This rating is for the STORE MANAGER — she is unprofessional and has a used car salesperson approach which is surprising for a Jos A Bank store in Palo Alto. I went in to return three cashmere sweaters that I bought during the buy 1 get 3 free sale. She said that she would refund me 3 cents for the 3 sweaters, I pointed out that the receipt says returns on specials are prorated, at which point she made up some long story about how the return policy worked and she was going to get to the part about refunding more money than 3 pennies.
I don’t usually write reviews but I wanted to share a tale of caution — its DIFFICULT to make returns here. They make it really unpleasant and long process if you return/​exchange any purchases.

[I’m usually cautious with positive reviews but these guys really do deserve five stars.]
I went in to get a cashmere blazer. They had them on a buy 1 get 1 free deal. I dealt with an amazing salesman, George Billing. George was very courteous and respectful. He searched the racks until he found the size I asked for. He noticed that the fit was less than optimal, then took the initiative to search and locate a different size — which fit perfectly. He noticed that the price online was a better deal and asked if I’d prefer that deal instead (I did). He inquired about other needs (shirts, ties, trousers) in a manner that was helpful (rather than pushy). He gave me advice on how to maintain the blazer. He made sure the zippers on the plastic cover worked well (apparently not all of them do). He helped me look for a cap I was interested in. He gave me his card and thanked me.
He was polished, courteous, communicative and attentive the entire time. The energy with which he looked for items I was interested in impressed me right off the bat. [I’ve been to Nordstroms where the salesmen sometimes behave like they’re doing YOU a favor.] He never came across as condescending (like some salesmen do).
In summary, George did everything I could ask of a perfect salesman. And more.
People like George are an asset to their organizations. I’ve never felt this good parting with cash before and I wouldn’t hesitate a second to go back!

I can’t stand shopping for clothes because of the overwhelming quantity of selection. This store had 1 type of Khakis that fit. That simple. No slim fit, relaxed fit, straight leg, tapered, comfort fit, stretch fit, loose fit, etc.
Nice quality at very reasonable prices. Craig Hightower helped me out. Perfect gentleman. Found me everything I needed.

After ad in TV buy one get 3 free, went there and first thing b1 get 3 was wrong I’ve been told not every thing then there was sign buy1 get 2 free, I picked some item. And paid when I came home and thought the total charge seems high and went through my receipt I noticed some item was charged separately instead get 2 free they charged me for that, called them they said those were not on sale even thou the sign was next to them but anyway they over charged me over $ 200, even I called their customer service got my complaint, ever since nobody contact me about that matter. don’t believe their add in TV when you go make sure during ringing they should honor the add.

I decided to get my wedding suits and vests from this store. Possibly the worst decision I’ve ever made. I’m not going to go into a ton of detail other than to say that throughout the process I was mislead and not communicated with time and time again. The sales people here are hit or miss, but the store manager, Mussie, is a subhuman piece of crap. He was the one directly responsible for me filing two separate complaints with corporate. He is so incredibly unprofessional that there’s just no way anything I can write here will do the real story justice.
The only reason I gave this horrible store two starts was that once I filed my complaints with corporate, Michael, the regional manager took over working with me and from there on out the experience became what it should have been from the beginning. Michael, if you read this, thank you again for your help. However, I will stick with my promise that as long as Mussie is the manager of this store I WILL NEVER SHOP THERE AGAIN.

If my review was for sales rep Mark Harrison the review would be higher! Mark is very corteous, a gentleman and very PROFESSIONAL.
But today’s review is for the STORE MANAGER the VERY unprofessional, and I have no idea how you are the manager: MUSSIE HAILEMICHAEL.
I went to the store to exchange 2 shirts i bought 4 days back. Mark helped me locate the 3 shirts on sale (buy two get one free promo). Mark was handling my transaction until MUSSIE decided to intervened… he corrected Mark and told him that since I did not bring my receipt for the 2 shirts he will need to give me the lowest price available on the shirts… to my surprise that price was $ 8 per shirt! LOL… really Mussie! $ 8 per shirt that i paid $ 40 dollars… tell you what let me go back to the office get you the receipt… in the meantime I asked him to locate all the $ 8 shirts on my size since I will buy as many to stock my closet… gee surprise-​surprise he COULD NOT LOCATE ONE SINGLE SHIRT AT $ 8 AS HE QUOTED ME ON MY RETURN… So other clients in the store heard the $ 8 shirt sale (joke) and asked him to get them some on their sizes! Guess what! NO one shirt was found to be $ 8 so MUSSIE’s excused was to blame the store computers for the $ 8 adjustment but he still will NOT over ride the ludacrious price he was trying to shove on me! what a joke!
MUSSIE AS A MANAGER YOU NEED TO KNOW YOUR PRODUCTS AND SYSTEMS… GARBAGE-​IN-​GARBAGE OUT! I wonder how many people you took on this system!
Mark Harrison I will not do business with your Palo Alto location again once YOUR MANAGER is gone. MUSSIE HOPEFULLY someone in your corporate department read my read my review and re-​train you in how to deal with the store clientele… so Mark call me once he is GONE!
Hector

Terrible, terrible service. And I should know, I’ve been there about five times trying to deal with it. Our mission: get suits for all the boys in our wedding.
Our first visit: we worked with Tony (who is «no longer there,» we’ve been informed). He was mostly helpful – definitely courteous and friendly– although he left us alone for long swaths of time. In the end, this was actually a good thing; he didn’t so much listen to what we wanted, so it gave us a chance to actually find what we wanted. He then suckered us into tailoring the suit a year before the wedding… It all happened so fast, and he never asked if we wanted it, he just did it.
Tony also assured us the suit that we needed came in all the sizes we needed for our wedding party. Our bad– we had the wrong size for my fiancé’s dad.
So, our second visit: we went back to find a different suit that would go with the ones we already purchased for everyone else. We found a ‘tailored fit’ version of our ‘slim fit’ suit… the woman in the store assured us that it came in the size my fiancé’s dad needed, after a hugely frustrating and roundabout conversation.
She was wrong.
When we went to pick up the tailored suit, they couldn’t find it and scolded us for not telling them where to find it in their back room. What?
The salespeople are not experienced, they give misinformation instead of actually checking on the answer. They are disorganized as well. At least they have good prices, especially if you’re buying in bulk… But ultimately I wouldn’t come here for anything EXCEPT groomsmen’s suits.

the Sales person in this store should be fired immediately. Bad service! Horrible attitude for now reason. In fact the salesman (dark looking guy) suggested I should only try out the shirts if I am sure I want to buy them. There was another asian woman, I guess the manager, and she was equally bad.
The only sensible person in the store was this Indian girl, but the other two wouldn’t let me interact with her. Bad experience. I bought the shirts as they are of great quality I must say. Great merchandize buy extremely bad service.