House of Bagels

This location is really slow they seem to take about 10 minutes to make a sandwich. The person that makes your order needs to ring you up it slows down the process. The taste of the food is bland not sure if I would be coming here again.

This place is unbelievable. The prices are completely ridiculous compared to the quality, service and presentation of the food. They just throw together a bagel and charge you $ 10 for it…
Not to mention the inability for the staff to have a smile on there face and even ask you if you having a good day whilst fully ripping you off.
Someone need to start a decent value for money bagel house in Palo Alto and put these crooks out of business.
Quite frankly embarrassing.

It is a great little place for getting your bagel on. I see a lot of reviews complaining about customer service and attitude. Everyone is entitled to their opinion of course but I, personally, do not go to a bagel place for the service. I am in there for a total of 10 minutes; 5 of which is waiting in line early morning. I speak two or three sentences to the lady all of which is regarding the order. She takes my credit card and hands me the order. That’s the extent of the service and of my expectation.
What’s most important to me is that the bagels taste fresh (i.e. great) and spreads are quite decent. You cannot beat it for the convenience and price point: 3 bagels with spread less than $ 10. I tried their fancy sandwiches only once and decided it was tasty but too oily. I can fry my own egg anyway so I am not hung up on it.
So, to sum it up, the employees are not there to chat you up about weather (or even say «Good morning»). They are there to serve you whatever deliciousness your heart desires and they do a great job at that.
PS: If you happen to talk to the owner (a great guy with a great comb-​over), he is much more friendly. He gives mini-​bagels to my daughters whenever they are with me.

I went to this place with my kids and ordered four bagels, two with lox spread. A bagel with lox spread cost about $ 3, so we should have been charged for about $ 9. But they charged us for 4 plain bagels and 2 lox sandwiches which totaled about $ 22. We only had $ 20 and they said that was okay, and they didn’t give us a receipt. It was hard to argue with them because they didn’t speak English very well, so we ended up having to pay much more than the actual price. But the bagels were good at least. Seems like a good lesson for the kids, too.

Cool place but just don’t purchase a slice of their chocolate cake. IT SMELLS LIKE PLAY DOUGH and tastes like it too.

If you can’t get to Brooklyn, at least you can get to the House of Bagels. Truly some of the best bagels I’ve eaten outside of NYC. They’re made fresh, on-​site, nonstop, until they’re done. The store is a bit institutional; but if you have to be in an institution, it’s better to be at the House of Bagels than the Stanford Book Store. There are less tourists and the bagels are better. The one with sugar on top is not to be missed.

While I’ve been trying to be really positive and understanding with this place, I think I’ve finally hit my wits’ end with it. The bagels here are okay, but nothing special. The House of Bagels in Santa Clara on Great America Parkway is drastically different and much better in quality.
The real problem with this place is the employees. They don’t say anything to you when you walk in, they stare at you like you are a huge inconvenience to their work day even when the entire shop is empty, and they do not confirm your order, they just expect you to talk and then they walk away to start making your food.
Today, I walked in, said «good morning!» and the lady just stared back at me, no words. I asked for a cheese & jalapeño bagel with jalapeño cream cheese, not toasted. The lady walks away and starts putting my bagel together. I notice that she put a bagel in the toasted and then walked over and started making some eggs. Confused, I wasn’t sure if she was making a phone order or if she got mine wrong. I spoke up and asked if she was making mine, she said yes. I said very nicely, «Oh, I just wanted the cheese & jalapeño bagel with jalapeño cream cheese, not toasted. No egg, please!» She said okay & started packing up the bagel. I asked her, «was this toasted?» knowing full well that it was. She literally lied, «no, it’s just hot because it was just made.» I don’t know why I didn’t say anything right then, I guess it wasn’t worth the hassle of her remaking it but it was really frustrating that she straight up lied about it after I had already seen her toast the bagel. I thanked her anyways, walked to my car and opened it up. I noticed she didn’t give me the correct bagel and since I was already annoyed that she lied to me, I brought it back inside. I told her what I ordered again, «I asked for a cheese & jalapeño bagel with jalapeño cream cheese, not toasted, but this is just a plain jalapeño bagel with jalapeño cream cheese.» She legit glared at me, then told me that what I SHOULD have asked for was a «jalapeño cheese bagel with jalapeño cream cheese»… Again, I was still being way nicer than this lady deserved. Did she seriously just tell me that instead of ordering a cheese & jalapeño bagel I should’ve asked for a jalapeño cheese? Like, all I had to do to throw her off was switch some words around? The most annoying part is she just stared at me like I was supposed to accept it and move on with my day. I handed her the bagel and said, «this isn’t what I ordered.» She snatched the bagel from me, «fine, I’ll just throw this away», harshly throwing it into the trash as if she was angry at me for something. As she walks away to remake my bagel she says, «well, this is going to cost you an extra 65 cents.» She literally wouldn’t hand me the bagel until I handed her 65 cents, it was so incredibly petty. She then just tossed the bagel bag on the counter, I took it and walked out.
This isn’t the first unprofessional encounter I’ve had here, but definitely by far the worst. I couldn’t have been more clear with this lady with what I wanted and multiple times she messed up, got flustered, and blamed me.

Best bagel place in our area! The House of Bagels has been in business for years and they do an excellent job. The new location is beautiful and we are always happy with their products and service!

I love coming here for the Chocolate Chip bagel. Bagels are always yummy and staff is always friendly. I have also tried a plain bagel with ham, egg, cheese and bacon and it is bomb! I would definitely recommend it. It helps that they are now next to Starbucks because pairing one of these with a cup of coffee is great!

What a horrible experience and rude employees. Went here for a bagel and my credit card was declined. This has happened every time I’ve gone there. When I complained the woman at the counter, in Spanish, started commenting about me to her coworkers. Well, I’m fluent in Spanish. It didn’t go well. They accused me of being a deadbeat. The card went through on the other machine while the bagel guy was arguing with me about my supposedly overdrawn account. Truly horrible customer service. I will never go back there. Hey lady — be careful who you ‘talk trash’ about! Some Gringos speak Spanish! And — fix your stupid machines.

Best bagels in town and chicken salad!

PROS: Okay, so I come here all the time only because the location is perfect for me. The wait staff tends to be a bit on edge in the morning (surprising for a bagel shop, I know) but the bagels are absolutely delicious. They bake them fresh everyday off site and throw away anything they have leftover at the end of the day. The outdoor seating is ample and open.
CONS: The coffee is not good and will cost you as much as the Starbucks that is 20 feet away. Avoid this place during the noon rush like the plague. You will wait in line, and the line will not move quickly.
All in all, 4 star spot. Not world class by any stretch, but a great place to go for a quick bite to eat.
PRO TIP: Try the hot dog wrapped in the crescent. At $ 4 it is a bit pricey, however it is my favorite item on their menu.

I came here on a Friday morning to pick up a quick breakfast when the line at Starbucks was almost out the door. Being in a rush, I was pleased to see the place was empty, but now I know there was a reason why.
Service was extremely slow and the employees look like they are annoyed that they have to interact with you. If you’re going to work at a BAGEL shop, you better be a morning person. Mornings are already rough as it is– your paying customers and I don’t need to deal with your attitude.
The only reason I didn’t give this place less than 3 stars was because the bagel I got was decent and the restaurant’s size and surroundings (there’s also nice outdoor seating behind it) gives it potential. I would come back if I was desperate, but they seriously need to upgrade their staff.

This place still makes the best bagels around!
Although the customer service is far from stellar, they make up for it with their delicious bagel goodness. However, a star still gets knocked off for their lack of courtesy.

The two times I have been here the employees were rude and unfriendly, and the second time I went here (and absolute last time) my scrambled egg sandwich was literally DRENCHED in salt. It was inedible — I had to throw it away after two bites because I felt like I was going to throw up consuming that amount of salt. There was also no butter or pepper like I’d asked for, and unfortunately, I took it to go, so this was an unpleasant surprise at my desk.
Come here at your own risk. You will likely end up feeling completely cheated out of your money, unsatisfied and slightly bitter given the unfriendly «service.»

I bike here all the time and get breakfast on the weekends. The bagel sandwiches are great and employees are relatively nice. I love the pastrami sandwich. You can pick whatever bagel you want to go with your sandwich so that’s really nice. Mornings are often busy though and there are long lines. They also write down your order on a paper bag so it looks very unprofessional. There are some tables but it’s not good for big groups.

I was hopeful when house of bagels opened in the shopping center. While I was waiting in line I observed that it’s the same rude/​dirty employees from downtown pa. The women still treat customers with disdain and they still handle money then food without washing or wearing gloves. Why are these dirty, creepy, women still employed? A monkey could provide better, cleaner customer service.

This is for the location in Edgewood Shopping Center on Embarcadero behind Shell. Bagels are great. On par with Izzys. But service is SLOW. And the menu is unhelpful. Two people ahead of me and it took 20 mins. Easily solved by having one person take orders and 2 – 3 prepare them. By the time I was done there was a mob of customers standing at the counter ordering and paying all over each other. Fix the customer service and I’d give it 4 stars.

Food was Bomb Dot Com, ordered pesto cheese bagel with pastrami, oh my goodness was it delicious. The bagels are fresh and the pastrami was tasty. I would definitely recommend for all you bagel fans.

I used to work under their old location i. This crazy basement space where the office building is. So we’d always go upstairs for coffee and snacks. After years now theyre going to wreck it and build some high priced rent space im sure. Now theyve found a new spot in the Edgewood plaza, large and spacious compared to the old digs with plenty of seating outside too. They were playing some NCAA march madness on the tv so it was a bit crowded for lunch. Sausage and bacon sandwiches are a weird love of mine and they do it right here. Instead of microwaving the eggs they cook them in a pan properly then assemble the bagel with care. It’s a bit pricier but it’s solid and theyre really good with their customers. Glad to see theyre up in their new home

Excellent bagel shop, quick and convenient since I work on the area. When I went I had the lox and capers with cream cheese bagel. It hit the spot! The service is friendly and fast, with A+ quality food! I will definitely be coming back for another quick snack!

Best NY style bagels in the area. (Izzy’s comes in a close second.) Came here for years when they were on University Ave. Everything looks the same in their new location.