Designer’s Tailoring

I will ever step in this place ever again. I used to be a very loyal costumer. Today she basically told me that she doesn’t need my business because she has enough costumers. I drove about 20 minutes to get there and fix a few items. I mentioned to her that in one of her previous fixing that she did (changing the rubber of one of my dresses) the dress got back to me good but it was still a bit loose. So I asked her this time to make sure that the rubber is tight enough. She told me that she knows what she is doing and that she doesn’t feel comfortable doing it. She sounded mad for some reason. Like if I insulted her. I have no idea why. I told her that I just gave her a feedback and that the face that I’m there all the way from Redwood City speaks by itself. Then she told me that she has enough business and that she doesn’t need me :-(
I left there very disappointed.

I love this place!!!
I’ve used this place many times over the years and I’ve been impressed every time. This last instance, I had gone to get a jacket tailored and initially the lady had refused to work on it explaining that there was too much risk being that the seams were too close to the pockets so the material couldn’t be tucked in. Anyway, to make a long story short and after much pleading on my part, she ended up doing the job and tucked it in the jacket and it looks flawless.
The lady who works there is such a sweetheart!
Highly recommend going here ;)

I really trust the women at designer’s tailoring.
I started a new job last year and I quickly realized that I needed to look more polished, so I had my clothes tailored.
Since then I’ve brought in at least 10 shirts, 4 pairs of pants, 3 skirts and a dress. Some of the work they did was incredible. They’ve shortened, lengthened and even tapered my pants. The dress I brought in had almost completely fallen apart (it had delicate detailing) and it’s even better now than it was when I bought it.
I really trust them, they’ll give me recommendations that are spot on. It’s so nice to bring my clothes to someone I trust!

Very knowledgeable and friendly staff. I needed an adjustment on my daughters costume and they were awesome

This is the best tailoring spot in the area in my opinion. I have only had pants hemmed here so I can’t say much about anything else. But anytime I drop something off to get fixed, it’s ready the NEXT day. I have never had this anywhere else. Usually its a one week wait. The ladies are also so sweet and adorable. And their prices are also totally affordable!

I brought three pairs of pants to be hemmed. Before heading in, I was careful to pin them all to the exact length that I wanted. They cut the length perfect, and matched the previous cuff style exactly. The work was very clean, and much attention was paid to detail, such that even the inside seam was very asethetically pleasing. The price was fair, and the turnaround quick.

I came to this shop on a friend’s recommendation and was not very happy with the results. I had two nice skirts taken in, and one of them hemmed, and also one dress hemmed. The dress, a slightly stretchy polyester material, she did perfectly! But the two skirts were definitely not worth the $ 40 I paid for them…
One skirt, a nice, Italian skirt made of rayon and acetate, has little pulls everywhere she did work. It doesn’t lie smoothly like it did before, as if it’s permanently wrinkled all around the waist line by the messy stitching. The other skirt has a rectangular print, and on this one she sewed the hemline crooked. It is completely obvious that the hem is messy and uneven thanks to the print. I wish I hadn’t paid for this.
I wouldn’t go back to this place unless it was to get something very simple done. Not worth the price or the quality for any nice article of clothing that you care about.

Great, kind service. I live in Redwood City, but my family and I drive to Palo Alto because she is top notch, and you can’t beat the price. Grateful I found this place.

I just had a full-​length formal dress brought in a little here. The dress fits great and the work looks perfect! I’ve consistently had good experiences here. Just keep in mind it’s cash only!

Perfect work. Had two suit pants let out 1.5 inches each and shortened legs. Just perfect work. Very kind and friendly proprietor.

From a guy’s perspective, this place is fantastic. I’ve had some clothes hemmed, which anyone can do. But where I’ve been really impressed is taking in shirts. My chest measures 47″ while my waist is 34″. This ratio means that even slim-​fitted shirts can sometimes hang off of me like a poncho. I’ve taken several shirts here, and they’ve done a great job every time.
Overall, this shop charges competitive prices, has impressively fast turnaround times, and has consistently done exactly what I have asked them to. That’s all I could ask for!
One last thing worth mentioning: cash only!

Hemming ⁴⁄₅
Customer service ²⁄₅
Turnaround time ⁴⁄₅
Price ³⁄₅
My visit was short, but didn’t feel like I received the best customer service. After measuring the 3 pairs of slacks that I took in, I asked how long it would take for the hemming to be done. I’m not sure if she thought I was trying to get a rush job or something but she replied «whenever». I then told her I wasn’t rushing her and that I didn’t need them for another week, that I was just curious about the turnaround time, she then said two days. She took my name and phone number down on a torn piece of paper and attached it to the hook holding my 3 garments.
The following week (6 days later) I finally called to see if they were done because I received no call or message whatsoever letting me know the status of my slacks. Upon answering the phone I let her know I was calling to check on my pants and she then asked me for my name and to describe the clothes I dropped off. After doing so, she found them and told me they were done. Anyways, I picked them up later that day and didn’t think it was worth the $ 10 that I paid for each pair of slacks that I had hemmed. Call me picky but I was looking for the hemming to be as invisible as possible. The dotted lines across the bottom were pretty obvious on ²⁄₃ of the slacks. I just feel that the extra time and extra money I spent instead of going to my local tailor was not worth it. I usually get charged $ 6 per pair, for the same quality hemming as I got here. Also maybe they should invest in some sort of ticketing system that makes it easier to keep track of which clothes belongs to which customer. You don’t get a ticket or anything saying that you even left your clothes there, and when picking it up you end up having to describe your clothes hoping they find it.

Wonderful. Great work, cheap prices, quick turn around. This really is as good as it gets.
I’m too particular about how I tailor my clothes — so I often take measurements at home, and let them know what changes I want. The lady who helps at the front desk listens to everything and does it all perfectly.
Only downside — make sure you have cash!

Haven’t received the completed works yet, but so far, i’m really happy about the customer service. You could tell that she knew her stuff from the way she explained the things that had to be done, and the speed and meticulousness at which she tacked the clothes.
She also told me not to bother altering one of my dresses as it would cost about $ 35 just to make it slightly smaller, because the job involved was more complex. I had another dress requiring alteration of the same complexity, but it was much larger on me and she gladly took the job. Honesty at its best!

Designer butchering. Yes, this is a fine place for basic clothing and basic alterations. I’ve had good results for hemming service and occasional shirt shortening. The problem is, you cannot trust true designer clothing here because it cannot reliably be tailored. I took a Calypso blouse here and wanted the back length of the hem to match the front since it was too long. It was a flowing, silk material and delicate. When I received it back, the back hem was at least 1 inch shorter than the front and uneven. Butchered. This was a unique and costly garment. I think having them pin the item while on me could have helped avoid the back being way too short. The unevenness speaks to their ability or attention to detail. I gambled and lost.
I should have driven all the way to Sunnyvale where I know that Kim Sew Perfect can handle the challenge. Very disappointed. Should not be called Designer’s Tailoring. The tailor is very nice and the prices are very reasonable… until they’re not.

I’ve been a customer here at least 4 – 5 times, and I am very sad to report that they have wronged me immensely.
I gave them 5 pieces to work on, and got 4 back. I was in a hurry so I did not check there, but I got home and I noticed that a pair of gray pants were missing.
I went back to pick up another order, and I politely asked them whether they saw a pair of gray pants. The woman looked for 30 seconds and said she couldn’t find it. Well, I’m glad those weren’t expensive, but the woman DOES NOT APOLOGIZE. No word of apologies. No I am sorry, No I’ll keep an eye out for it, nothing. And then she proceeds to charge me $ 10 for the order I was picking up. No offer of «I lost your clothes so you shouldn’t have to pay for this order» or anything.
I understand money is a difficult matter, but if it’s «right» for them to be paid for the work they did this time, wasn’t it «right» for them to try to give me back some money because (i) I paid them to get the lost item tailored, and (ii) I paid money to buy those gray pants in the first place?
And honestly, I’ve been here 4 – 5 times, paying for each order on time and never falsely claiming they lost any of my other orders. It isn’t as if they could have suspected me of lying to them.
I won’t be coming here ever again, and people should be warned NOT to trust them with anything expensive.

Pretty disappointed and I haven’t even gotten my dress back.
Stopped here last week to get a bridesmaid dress hemmed and altered. Asked to have the hemline done and the bust taken in because its a strapless dress than currently feels loose while on.
The seamstress insisted it would feel tighter if I latched the hook in back (which was already fastened) and each time I continued to bring it up she’d ignore my question or say «it’s fine». A friend came here and got the same dress altered and loved her experience, so I still decided to give it a go.
Just returned to pick up the dress. It was more wrinkled than when I dropped it off. The hemline was better but of course still felt loose at the top. When I stated that I wanted the top portion taken in, the same seamstress said «Well you didn’t say that before». I reminded her of our exact conversation the previous time and her response to this was: «Well some girls only wear these dresses once so I was trying to save you money»…
Upon leaving after she finally agreed to do the top alterations «at more cost of course». I asked her to please steam the dress since the skirt seemed very wrinkly.
She replied «I don’t think my steamer can handle your dress».
As I sit outside her shop writing this in my car, I’m wondering why I even agreed to let her continue working on this dress…

Entering Designer’s Tailoring feels like a little a time warp back to the 1950s… or at least back to my ill-​informed picture of an old-​school, hole-​in-​the-​wall tailor. The owner is there every day and handles everything personally. Cash only. The inventory system means piles of clothes with a few hand-​written notes to designate who owns what. If another customer is there before you, you are just going to stand and wait until s/​he is done. If the owner wants to go out for lunch or run and errand, the store will be closed. And for all that — maybe because of all that — I find myself loving it.
I’ve had probably 10 pairs of pants hemmed and 4 sport coats altered, plus a few other items repaired here over the last couple years. In general I’ve been happy with the work and keep coming back. I would say that the pant hemming has been 5 stars and the sport coat fittings have been more like 3.5… I’ve gotten more perfect jacket fits elsewhere, but keep returning here because I like these folks and the work is predictably solid.

The women here are just miracle workers. I must have used them 20 times in the last three years for repairs, alterations and tailoring. They are just fabulous. Nothing is too big, too small or too complicated. I’m very particular about the sleeve length on my sportscoats and suit jackets, and they always, *always* get it right. I’d trust these folks with my most precious and important stuff.
The only thing they’ve ever turned away is my very favorite J Crew wool and cashmere crewneck sweater. Both elbows popped out after years of wear and tear. Now of course it’s impossible to repair that. But I took it in anyway, just because. She looked at me like I was crazy. I told her I completely trusted her to make it right, but she wouldn’t have it. Silly me. Believe me— if she’d taken it, it would have looked like new when I picked it up. Everything else has.
Prices are totally reasonable. Cash or check only.

My favorite couch pillow had developed a rip along the seam. It has a velvety back and a silk front. I didn’t want to risk a DIY repair (the pillow was from Liberty of London!!!) so I came in and hoped for the best.
It was a a Saturday morning, she took one look, said «$ 3, can you wait 2 minutes?» (while helping another customer pick up an order and fitting another for a pair of pants), and whipped to the back.
2 minutes later, I left with my newly repaired pillow! Yay.