Alexander’s Dog Grooming

We recently moved from San Francisco to Palo Alto, and I had been afraid to try out a new groomer because we are so picky and our groomer in SF (Kate’s Cat and Dog) is so awesome and sets such a high bar.
But getting my dog (a golden retriever — miniature schnauzer/​shi tsuh mix) to SF is pretty difficult, so her hair was getting really long, hanging over her eyes and making my poor pup pretty miserable. I called Alexander’s, explained the predicament, and they squeezed my dog in for a last-​minute walk-​in face trim.
Denise was INCREDIBLE! She showed such kindness and care to my dog Zoey, trimming her eyebrows, mustache and other face hair so that my sweet dog can be more comfortable and see. I was extremely impressed with Denise’s skill, patience and her way with Zoey. I finally found my new groomer for Zoey. Thank you, Denise and Alexander’s!

We have taken my dog to Alexander’s a few times, and each was a great experience. It is a small place, so they have more one on one time with each dog that is brought in. They make sure the dogs have enough water, and they even take them out for short walk. The people who work at Alexanders care for each dog that comes in, and will tell the owner the full truth of what is going on. They will tell you if your dog did well, or not so well, they will tell you what they did or what they did not do much to. One time, I took my dog in for just nail clipping, and they told me her quicks were quite long, and they could not cut much, and asked if I still wanted to have it done.
The only thing I do not like is the price. Just nail clipping is $ 15! I have talked to people who go there, and they have 2 dogs who get everything done (bath, anal glands, trimming), and the price together is still cheaper than what Alexanders charges me. Their dogs are not very small and together are bigger than my dog, so I do not know how they decide how much to charge each customer.
We would go again, but the price is too much (and flaky).

I have been going to Alexanders for about 3 years now and I love it. Jessica is the best with my two moppets. Yes, they don’t really like going there and shake uncontrollably but she handles them with stern affection and I love that. I also take my bosses Huge Bouvier and he loves Jessica. yes, they are very hard to get into but that just means they are That good and they are! I would recommend them to anyone.

I think Alexanders is excellent, but you need to call in advance. We have used them infrequently over the past several years. Our dogs are the kind that need grooming more regularly but we allow them to be messy dogs. Alexander’s recognizes they are hard to groom by the time I bring them in, but they always do an excellent job. The dogs don’t seem to mind going there either. I tried another place and was very disappointed.

I called 3 different groomers in Mountain View and left messages to schedule an appointment and not one called me back. Being new to the area, that was a bit discouraging but their loss and Alexander’s gain! I got a call back right away and actually brought my dog in the very day I called! They were friendly, explained what they would do and asked me what I would like. I found the customer service was superb! The cost was a bit on the pricey side but I think it’s typical for the area (where I previously lived in AZ, the prices were about $ 30 cheaper but I’m finding that prices for all services in CA are comparable. Cost of living — go figure!) All in all, very happy with Alexander’s. My dog looks and feels fantastic and did not see at all traumatized or unhappy to be there. We will be back!

I’ve been going to Alexander’s for at least 15 years and I wouldn’t consider going anywhere else. My dog, a West Highland Terrier, is VERY comfortable going there. When I have special grooming requests or scheduling limitations, Carol bends over backward to accomodate me. I make my next appointment at the time I pick up my dog.
I don’t agree with those who say Alexanders has poor customer service because it’s difficult to get an appointment. They are busy because so many people are repeat customers. That’s success, not something to criticize!

They butchered my little pom pom.
They don’t do what u request, I try this place 3 time and everitime is a disapoimtment.
They show no interest in delivered a good service.
No more grooming there!

Simply a wonderful, wonderful place — — fantastic grooming and terrific customer service (they call if you are late coming in to make sure you haven’t forgotten) — — no wonder they are completely full! Sort of like the best doctors who don’t take new patients.
Our Wheaten was always terrified of grooming and difficult for other groomers. She now literally runs into the shop and pushes at the half door to get in. Amazing. Yes, they are pricey. And yes, THEY ARE SO WORTH IT!!! They also are incredibly knowledgable and have brought up potential skin or other issues for a vet to check out. And the cuts always look fabulous. We feel incredibly lucky to be a regular customer.

I just picked up my dog from Alexanders. They did a fine job but I was surprised when they told me the price, $ 99 for a medium sized dog who just needed a trim. They informed me that the price goes up $ 4.00 every 2 years you bring your dog to Alexanders. I have only brought my dog there 4 times in the last 2 years but the price still goes up. I feel sorry for people who are loyal, long term customers to Alexanders and continue to get charged extra for customer loyalty. Something does not seem right about this.

I brought my miniature poodle to Alexander’s (Carol at Alexander’s did the grooming) for about two years prior to moving out of the area. I felt that they always did a pretty good job of grooming my dog and were reasonably priced.
Now that I live in the Lake Tahoe area, I’ve found out just how spoiled I was by Alexander’s and Gary’s Poodles Unlimited before them. The grooming and cuts by Alexander’s were always very good, only occasionally needing an extra snip here or there.
Thus far the groomer’s I’ve used in the Lake Tahoe area have failed miserably as compared to Alexander’s. Thus, I’d highly recommended them, particularly if you own a poodle!

I had great experience with this place, I’m surprised to see all of the negative reviews. I walked in to their shop after recently starting a new job in the area, they scheduled an appointment for two dogs one week out.
they were nice, fast, cheap (er than my other groomers). I guess the english lady could come off as a bit rude but personally I didn’t think she was rude at all. my cavapoo had matted hair and she saved the hair to show me how bad it was… I did feel bad but happy they did a good job for me!
two dogs about $ 120 w/​tip, I was use to spending $ 180 so I’m =) and sticking with Alexanders for now…

I don’t bring my dog in to be groomed, because he’s suffered past abuse and is sensitive to be handled. Therefore, I can’t talk about the grooming here.
However, we do go here to get his claws trimmed by Denise. She’s really calm and great and came recommended to us by our dog trainer. Since you don’t need a scheduled appointment for claw trims, we just drop a call to make sure Denise is there before we drop in.

I stopped in today to ask some questions for my disabled son regarding having his dog groomed.
I walked in and there were 2 small what I call fur ball type dogs up on the grooming tables having their haircut. Behind them were several crates with several other fur ball type dogs probably waiting to be groomed or waiting to be picked up. What a cute little sight that was. It brought a chuckle to my throat.
The woman (spoke with English accent) stopped the dog grooming session she was in the midst of to come to the counter to talk with me and answer my questions. She did tell me that they are pretty booked up but that she could fit in a Japanese Chin since she would probably only need a bath. She then told me that Chins generally don’t get haircuts as part of their grooming. This information told me that this groomer knew what she was talking about. Since this is basically what the breeder told us.
Interior of the building seemed quite small. I noted that the establishment is not wheelchair accessible and the woman told me that they would have no problem helping my son if he uses their services with whatever needs he might have.
I was given the cost, estimated time that the dog would need to be there on the day of service and away I went. Just as I got to the door the woman called me back and handed me a business card, smiled and went back to her duties.
More then likely we will not use this service since my son will not be able to fully enter the establishment and I’m sure he will not want to have to handle any part of the business transaction from the sidewalk out in front of the place.

I had a horrible experience at Alexander’s. I had been going through a very difficult time after losing my young-​adult son. Our dog was very matted, and I was feeling guilty and embarrassed about the mats. I called Alexander’s to see if I could bring him in, and said over the phone that he was badly matted, I was feeling badly about it, but that I was going through a very difficult time. The woman on the phone said to bring him in, and I did. Once there, she started berating me, telling me that I was cruel to let him get so matted. Eventually I even explained to her that I had lost my son and simply could not keep up with responsibilities. I left with the dog without letting her groom him, and on my way out the door she yelled at me that I was crazy — or something like that. I groomed him myself when I got home, and needless to say…

I just called and asked, «Hi, I was wondering when I could make an appointment for a labradoodle haircult.»
Answer: (bearing in mind it’s November) «We have a wait list until mid-​January, so maybe if someone cancels, you might get a chance to see us.»
No thanks.

Inconceivably, they won’t take a new dog unless they’ll become a regular customer… every six weeks at $ 70 for a dog? Are you kidding me?

Just called and spoke with Denise who was very very nice. I have not taken my Golden Ret./Irish setter mix there before, but she was able to fit me in with an appointment for the next day. Prices were comparable to what I pay near home in San Jose. So for now and with my initial experience with them. I’m going rate it 4 stars and when I pick up my pooch tomorrow afternoon I be sure and give a further update.

I have brought my dog here in the past and thought that they did a nice job. My dog travels quite a bit, so I haven’t had her on a regular grooming schedule here in Palo Alto. I dropped in about a month ago to try to set up an appointment and was told that the two people there didn’t have any possibility of an appointment and I needed to call on a weekday. Fine, I called and was again told that they were so booked, that I needed to call back. Seriously, it’s not worth it to jump through these hoops. I’m sure this review won’t effect them as they have so much business, but I’m certainly done with this place.
Oh, also, my parents stopped in once and the woman laughed in their face about the likelihood of scheduling an appt. Great customer service.

Just a short note to say «thank you» to the staff. My Shiba Inu needed a bath and a nail clip… it was her first time. She was just beautiful when we picked her up. I would definitely recommend Alexander’s…there is a good atmosphere from the first time you walk in the door. We will be back
Thanks again, Foxy and Cathy

Our dogs are pretty mellow and low key. They are also ancient and incredibly, large, and incredibly furry.
The need a relaxed groomer who can deal with excessive amounts of dog hair. The last groomer we found was incredibly sweet to the dogs but they came home just as furry as they were when they went.
Enter Alexander’s. We live in SF but commute south. We took our dogs south with us the other day and dropped them off at Alexander’s in the morning.
The people there were incredibly calm and friendly. They called us when our dogs were done and our dogs looked great. 2 days later they haven’t done the second shedding that happens after we bathe them. Biggest bonus? Our dogs were completely relaxed when we picked them up as well.
Prices were reasonable — about the same (maybe less?) than we pay at some of the snooty places in SF but without the attitude or parking issues.
Highly recommended.