Desert Advanced Imaging Center

I arrived at 7:45 am for a CT and didn’t get out until noon. I asked at the front desk if they had the solution for me to drink and the receptionist said the technician was mixing it. When I finally got called in, the technician didn’t have anything prepared and she told me that I’d have to come back another day. I said NO WAY – this is my appointment and you need to prioritize it over the others – because it was the office’s big mistake. When I finally got in for the CT she couldn’t find a suitable vein – I’ve never had any nurse or technician have trouble with my veins – and I had to direct her to the correct one.
In short, don’t bother with this facility. They’re amateurs. Tell your doctor to find another place.

They have serious problem with their scheduling. After my 86 year old mother was exasperated to tears trying to get through to them to schedule an appointment for her diagnostic mammogram, I tried to get through. While on hold, I browsed the Unilocal reviews. Just like the others, I was on hold for 30 minutes before I hung up — frustrated and angry. How could any other business in the free marketplace put potential customers on hold for 30+ minutes? They would never survive — because customers would not stand for it. They would go elsewhere. But the free marketplace rules are shot when the business has no incentive to please the customer — they please who pays them, insurance companies and the federal government reimbursement programs. I am sure that when the insurance rep or the feds call — they pick up the line right away — and roll out the red carpet. That is their customer. Patients? — they don’t matter at all. If they did — being on hold for 30 – 45 minutes or more would NEVER occur!

Bad scheduling practices. Rude front desk.

second time i have tried to schedule an appt with this place, i wish my doctor would choose another facility to handle these services. first time hold time was 24 minutes. right now i am scheduling another appt because the tech took upon herself to change what kind of ultrasound i was coming in for. right now hold time is 15 mins and counting. what do they only have one person doing all of this!!!

My physician had ordered an upper GI series, and other than the fact that it took forever to get it scheduled, the actual x-​ray test was simple. Debbie and the technologist who did my studies were friendly, knowledgeable, and very professional. The technologist talked me through the entire process, explaining every step of the procedure, and every thing went smoothly. I was in-​and-​out in under 30 minutes. The facility, especially the waiting room, needs a real facelift, but the professionalism of the x-​ray staff more than made up for that.

Had a long wait time for scheduling an appointment, but other than that it was easy, fast, and pleasant.

I have to say my complaint was with the scheduling department On the day of my scan I was impressed with the staff & service. The tech who did my scan was great the whole thing a really good experience. In and out withour a long wait. Everyone pleasant. The staff that makes the appointments are at a difference location. They need alot of work… !

This is the fourth time I have called in a week. I get put on hold and wait 30 or so minutes to be scheduled then they hang up on you and make you start the process all over. I can’t tell you how many times the phone has told my «your call is important to us» JUST HOW IMPORTANT IS IT IF YOU DON“T ANSWER IT. I don’t have a clue what the secret is to getting into this place and I’m not sure I want to have any kind of a CatScan done here. This place is the worst ever making an appointment. I’m not sure I’m even going to get in this in to do it this time.

Evidently they do not have anybody in their scheduling department to answer the phone! I have tried for an hour to schedule an appointment. Every office that they have a scheduling phone number goes back to one number!!!
Ronald R. Pannell
Indio, CA. 92 203

front desk needs training ,
unprofessional very rude to theiir clients

I had no problems with my scheduled appointment. I only waited 10 min. I don’t know why people have negative reviews.
I had a non painful HSG test and a month later I’m pregnant!

The vibe in the waiting room here is more like the waiting-​to-​die room. It’s something of a long room (think dog run), with chairs facing each other against each wall. When someone enters from the far end of the room, everyone watches them make the walk (á la The Green Mile) up to the reception counter at the other end. Kind of like how they march a new prisoner past all of the jail cells. Except we didn’t scream at them. Because we were waiting to die.
Once out of the waiting room, I was given a pink shirt-​length smock, directed to a 3-​foot by 3-​foot changing room (in a row of three such changing rooms, all painted insane asylum pale green), and told to take my shirt off, put the smock on (leaving it open in the back), and wait. I did so, standing there for a few minutes, while other employees and a couple of other patients walked past.
Finally, in the x-​ray room, I felt like I was in a medical facility. The radiology person was efficient, yet polite. Two chest x-​rays, ~four minutes.
I was told to go back to the changing closet, which I did, obediently. After a few minutes, the radiology person appeared, told me I could put my shirt back on, and leave — which I also complied with. Happily.
They don’t take appointments for routine x-​rays, but I was getting x-​rayed about a half-​hour after arriving. My general practitioner does take appointments, and it’s not unusual to still be sitting in his waiting room 45 minutes after my scheduled appointment.

Not worth the gasoline.

They get you in and out efficiently. The wait time is totally dependent on the volume of people going through their doors. For me I was in at 8:10 and out with my x-​rays by 9:00.
Lab tech was very friendly

Had one negative experience. the front desk is overwhelmed. the whole operation is impersonal.
that being said. i didnt go there for lunch.

This place is horrible. I’m not sure is it’s new managment or something else but fathers are not allowed to view the ultrasounds. This is crap. 3 years ago it was not a problem.