Cardiff Transportation

We hired Cardiff to transport wedding guests to and from my daughter’s wedding and back to the hotel and after party. It was pricey considering we’re talking 9 blocks, but we worked it out with them that we would have one bus make the loop twice, saving us the price of the second bus. Everything went very smoothly — they arrived early and we were very pleased.

We hired Cardiff for our wedding in Desert Hot Springs to run a shuttle from Palm Springs and back after the event. The process of booking was easy, the drivers were top-​notch and courteous to all our guests. Highly recommended for any event transportation needs.

Really nice experience with a tour to the Getty Villa from Palm Springs to Malibu. The coach was new, and nicely equipped, a very good and friendly driver. We were in heavy traffic at times, and the driver handled it beautifully. A very enjoyable trip. We’ll be back for more excursions over the summer. There are flat screen monitors throughout the coach, but for some reason they are not used. Only thing keeping it from 5 stars, would be to have a video on board of what we are going to see, and then perhaps a movie on the return trip of 2 ½ hours. Do pay attention to the departure times. They will not wait for stragglers.

From start to finish they were superb. Competitive rates and the limo bus was great! Limo bus was perfect for 16 male passengers (bachelor party). Classy, clean, good entertainment system, lots of ice, cups, etc. Our driver was awesome and complimented our group well. The staff accommodated a number of requests and last minute changes… simply perfect! They even took a picture of the equipment and emailed me so we would have no compatibility issues. Will never even think of making a call to anyone else next time I’m in the desert. Cant wait to have my next transportation need!

I rode one of their busses to Los Algodones, Mexico for their dental/​pharmacy/​optician trips advertised on their website. Clean new bus. Bus arrived at 10:30 & website said it would leave at 3:30 pm.
The dentist was great & did what he could but said I’d need to finish up the next morning, as there was no way he could do everything in the 3 hour window Cardiff offers its clients to do what they went to Los Algodones for. So, I booked a hotel room & bought the antibiotic prescribed by the dentist, then made the appt with the dentist to finish my work the first thing the next morning.
At 3:45, I received a phone call from the president of Cardiff Bus Lines saying that I was «not allowed to stay overnight».
He said I had to «get on the bus immediately», as I had not «received permission» to stay overnight.
I have a passport, so legally I knew i could stay. Prior to riding the Cardiff bus to Los Algodones, I had read their website thoroughly & nothing was mentioned about their policy whatsoever. (Upon booking the trip, I had asked the Cardiff receptionist for info on the trip, but she said she had no facts for me to read, & would not email me a receipt of my credit card payment, either.)
I apologized to the President, & assured him that if I had known the unposted rules, I would surely have followed them.
Instead, he yelled into the phone at me «You KNEW the rules! EVERYONE does!»
Then he hung up on me.
I called back & said again that I was sorry I’d inadvertently broken a rule.
To this, he again yelled, «you will not be allowed on our busses again. Good luck getting back to the United States.»
Then he hung up.
With the poor customer service from the receptionist to the abusiveness from the President of Cardiff, I would not use this company again when I can easily & safely drive myself across without the hassle. I wish I could report differently, though.. .