Tideline Ocean Resort and Spa- Palm Beach, a Kimpton Hotel

I often have brunch here with the family. We love the atmosphere as it’s chic, yet peaceful… as a local, I find this to be a great little getaway on the weekends where you can unwind. The outdoor restaurant seating offers a beautiful view of the beach and the hotel staff is extremely accommodating.

We are on our second night of our 5 day stay for our honey moon and we LOVE it!!! Friendliest staff and I love the décor some people say it’s dark I seen it I feel relaxed with the décor very zen! I’m not a stuck up rich person so if a scratch on the wall bothers some one (which we haven’t found) then don’t come here. Go buy a house on the beach you can maintain yourself. They have been the friendliest people the room is amazing ocean view with a balcony and they brought up a bottle of champagne and chocolate dipped strawberries for our honeymoon with a card. A ++++ we will be back

Very modern and chic. Cozy. The staff is very friendly, and the beach is right out at the door. All very Zen like.

The company doing the marketing video did a great job at depicting this resort. In reality it is nothing like on the video.
The staff was excellent. Rooms very dark and lacked décor. Could not tell if clean or dirty because there was no lighting.
The pool in the parking lot was my first negative impression. Although they added some plants and made it a but better, it was still in the parking lot and no sight of the beach.
The pool beds were not dresses and the mattress kind of dirty. Unlike the video. The restaurant also had sand on the seats and table.
The beach. Oh wow, the hotel has 150 rooms and 30 beach umbrellas and chairs which can only be held for 30 minutes. So if you decide to go to lunch, you loose your space. And to top it off, you will find this out the hard way because the staff does not tell you nor there are any signs any where stating so.
I went to the beach at nine the second day and already there were no chairs or umbrellas available. Had to be put again for the second time in a waiting list. I will NOT RETURN TO THIS PLACE.

I recently had my first visit to Palm Beach and my first stay in a Kimpton property, and I’ve completely fallen in love with both.
From the moment we walked in we were welcomed warmly and that set the tone for the remainder of our stay. A day trip to Hollywood meant we checked in late and the hotel was at capacity; the double we’d booked was not available and we had 1 king room for 3 girls. At the front desk, Michael was extremely apologetic and Marvin stepped in quickly to offer reasonable solutions. Things happen, but they «made it right» immediately. It didn’t hurt that we’d just missed the daily complimentary wine hour and they offered us glasses to sip during check in.
The rooms are well appointed with sleek, contemporary furnishings. Another review called it «dark». You’e not going to get Miami-​style candy colors, but the room felt spacious and had plenty of natural and interior light. The two rooms we had were spotless and had good sized balconies. Housekeeping even came to offer turn-​down services and leave extra towels.
We really appreciated the list of «if you forgot it» items available from the front desk. Most hotels have spare toothbrushes and sewing kits, but when my own straightening iron went on the fritz I was able to have one sent up. When ice cream dripped on a yellow dress, a request for stain remover wipes fixed it. Other things offered like fashion tape, phone chargers, and travel bags are the kind of thing that can be left behind easily but are essential when you really need them.
In addition to the wine hour, there is water and fruit in the lobby all day and coffee and tea service in the mornings. The «Garden Room» on the 1^st floor is not so much a room as an open space under a skylight, but airy and comfortable for coffee and reading the morning newspapers made available.
We spent equal time at the beach and pool, enjoying both. The beach attendants were great, and everything you need for a comfortable day on the sand is at your fingertips: sunscreen, ice water, plush towels, chairs, and umbrellas. You can get food delivered on the beach if you wish.
We did not eat at Brandon’s but enjoyed both the interior and pool bars (heh). The bartender at the pool was putting in serious work. It was hot out there and he was handling the whole space by himself — cleaning towels and straightening chairs, making and delivering drinks, taking food orders. At one point my friend scratched herself and he went on a mission for a band-​aid.
Michael gave us some great recommendations on places to eat and things to see when we checked in. A car is helpful but there is plenty within walking and biking distance. When I asked his and Marvin’s input on where I might get a small cake for Jetty C’s birthday, they not only made a recommendation, but surprised her with flowers and a balloon the next day. These special touches helped make her birthday weekend special and memorable.
I think what sets boutique hotels apart is the high level of personalized service, and the Tideline delivered. We never had to ask for anything twice or wait very long. Everyone we met at the Tideline was great but Michael and Marvin in particular definitely went above and beyond to ensure a pleasant and comfortable visit. They’re great ambassadors for the Kimpton brand and have done a lot to encourage our loyalty.

I have been staying here weekly recently due to work travel and absolutely love this location. The beach is private and right on the property. At the resort there are 2 restaurants that you can eat at– indoor and also seating overlooking the beautiful ocean. The staff is extremely friendly and will grant any of the requests you need. Upon checkin I am always given a glass of wine :).
Depending on what room you have you can either get a walk in shower or a jacuzzi. The jacuzzi was amazing– it had a timer and you could choose the pressure to your liking. This room in particular over looked the ocean and had a huge balcony. I have however stayed at a pool view room which had the walk in shower and was very deceiving because the pool was blocked by the structure of the building itself.
I would definitely recommend this location for anyone looking for a serene place to stay. My only improvement would be the gym. It’s not as bad as many hotel gyms I have been too but could definitely benefit from having more equipment! (A squat rack would be nice :)

the stay here was amazing.
the staff was extremely friendly and catered to our every need.
every time you walk by someone that works there they always greet you with a good morning or good afternoon or good evening.
you feel like you are treated like a 5 star client.
we definitley will be back.

We recently had a stay at the Tideline resort. The room was booked directly through the resort website therefore we payed full fare. Our reservation was for a king-​size suite on the ocean with balcony; I believe total cost came in just under $ 500 for the night.
Upon arrival we discovered that valet parking was mandatory and there was a $ 27 charge for overnight parking. One perk was that guests coming to visit you at the hotel had their valet ticket validated and therefore incurred no expense. This came in handy as we had a friend join us for drinks in the hotel restaurant.
Check-​in was wonderful and the young man at the desk, who is one of the hotel managers, was very accommodating and gracious. Our room on the fourth floor was well appointed and had an exceptional ocean view. The room was clean and all of the amenities were what you would expect for a hotel of this caliber. My only gripe is that the hallways, lined in brown velour, are very dark. Almost to the point of making her walk to the room eerie.
We did dine in the hotel restaurant and also had a few drinks. The service varied depending on waitstaff but overall was acceptable. The beach service was excellent. Had we had better service in the hotel restaurant on the one evening, this would’ve been a five-​star stay.

Ok so I came to this hotel, excited for a resort experience in Palm Beach. Overall, I was not impressed and I would not choose to stay here again. I am very familiar with Kimpton hotels and this one falls below the norm. The hotel was recently purchased by Kimpton and I got the impression that the hotel is reluctant to fully shift over to the «Kimpton way.»
The worst part of the experience was the hotel staff. Some of them were unwilling to respect our requests during our stay. Others simply appeared to prefer to avoid not working. For example, the pool attendant told us to go to the front desk to get towels for the pool! We were AT the pool and had to leave the pool area to get towels. The normal response, if they are out of towels at the pool, would be to go get us some. Nope.
I also had a terrible experience with a gentleman at the front desk. He went out of his way to make things difficult during our stay. DAY ONE: upon arriving in our room (late evening) I asked the front desk for two pairs of slippers for our room. They told me that they were kept at the spa, which was closed. So I reasonably responded that I could wait until the following day. DAY TWO: no response and no delivery of slippers. So I again called down to the front desk. He was actually surprised to hear me say that I was expecting a response. In his opinion, since the spa was closed when I made the request, there was nothing left for him to do on the subject. After this second call, he said he would do what he could. The day came and went, no follow up and no slippers. DAY THREE: I again called to check about slippers (at this point I was sick of hearing my own voice on the subject). He told me that they no longer have slippers at the spa. So, I mentioned the Kimpton policy that you can ask for anything and «if we don’t have it, we will get it.» His response? «If you want, I can call you a taxi to head into town and buy some at the store.» Uhhhhhhhhhhh??? Shocking (and obviously he was throwing attitude my way). Anyway, the slipper saga went on for days. A lot of calls, and lot of lack of followup, etc. By the end of my stay, they finally delivered some plastic sandals to our room. The whole thing was a joke.
Here is a nicely summarized list of Pros and Cons:
Cons:
1. Rooms are on the smaller side and the bathroom sink area is super small (not made for 2 people)
2. Most rooms don’t have a view and instead just have a view of the hotel next door. Because of this, there also is no privacy.
3. Rooms have sliding door to private decks but no screens. So, if you want to keep your door open to enjoy fresh air, you will get bugs in your room.
4. Hotel is on the smaller side so there isn’t really anywhere to «hang out.» While the online pics look like the hotel has a lot of lounge type areas, there really isn’t much available. In addition, one of the two restaurants was closed down so the online pics are out of date.
5. Spa is small and nothing exciting. The spa relaxation room is at the front entrance and is directly viewable from the public hallway. In addition, the relaxation room has no privacy so it’s not a comfortable spot to lounge in your bathrobe.
6. Maid service is terrible: maid missed items each day, maid would routinely remove dirty glassware from the room and leave it out front on the floor near our door, maid failed to replenish bath products and so we had to routinely ask for them during our stay, maid mistakenly took items and then failed to replace them with new items (e.g. she took our bathrobes but didn’t replace), maid seemed to have a bit of an attitude, maid came to our room one evening for turn down and rather than come inside she asked me to give her our pile of dirty towels, maid routinely forgot to come back for evening turn down service.
7. Pool isn’t on the beach (in the parking lot with no view)
8. Their daily $ 40 breakfast buffet is below mediocre and not worth more than $ 20.
Pros:
1. Some of the staff members were amazing. Great bartenders. Great servers at the restaurant. We loved one restaurant server in particular. She took care of us with great care and attention. I forget her name but she was an African American women in her 40s. She started to memorize our preferred meals, always served us with a smile, and made the best iced espresso drinks. We were sad to say goodbye to her at the end of our stay.
2. Free cruiser bikes
3. Room amenities «list» avail upon required and at no charge (eg nail clipper, humidifier, curling iron, coffee maker, shaving cream).
4. Very chic and trendy vibe.
5. Small boutique hotel
6. Restaurant serves sushi (quality was great many times during our stay except for one occasion where the chef was bombarded with a huge catering order and as a result messed up preparation of the rice… rice ended up being severely undercooked and inedible).
7. Hotel is on the beach with direct beach access
8. Beach services are provided free of charge (chairs, umbrellas)

Staff are friendly and helpful. They tried to billed me something that I didn’t even authorized for. An order of Bloody Mary-​pool/​beach area, where I didn’t even spent time over there. An unauthorized three days charged of $ 27 per day parking fee. I have been told the parking fee was free of charge for my entire stay, since they took little over half an hour to checked me in. I didn’t realized until I got home and credit card statement came. So they decided to charge me anyway $ 98 for parking and Bloody Mary which I didn’t even had. Sure, just enjoy your stay, we’ll take care of you… Later!
P. S. Don’t forget to visit their unforgettable «POOL BY THE PARKING» Yeah, you can’t missed it, it is just in front of the hotel, across the street, pass the fence and doggy release area, there you go. What a genius? You can just get out from the car with your bathing suit and jump right out to the pool. Don’t ruin your vacation! Four Seasons is just right next door.

Dark. Dark walls, Dark ceilings, dark doors, dark rooms, dark lighting. Overpriced for a small room and minimal amenities. Two people who worked there had no clue where my room was when asked.

We were considering having an intimate destination wedding here. It was a hassle trying to get a reply from the Catering Manager. We left multiple messages and we were finally able to set a time to visit.
The resort uses a lot of dark woods, has lightly lit hallways, and somewhat an Asian atmosphere. The reception area, which is usually their restaurant was also pretty dark. But it does have an awesome ocean view.
One thing to note is that the picture on their website must be from a few years back. As seen in my picture (taken in Dec 2014), the current room is somewhat blocked by a palm tree. If you look closely at the picture from the website, you can see the top of the same palm tree. If you were to have your wedding ceremony inside, it will not look exactly like the picture online and there may be a tree blocking the view. I was really glad I checked the place in person because there are these kind of discrepancies.
We still loved the venue so we contacted them saying they were one of our top choices. We asked several questions, but we never received a reply back. That was the last time we had any contact with them.

Oh, I hate to do this to my beloved Kimpton, but this place has a lot of improvements to make before I’d consider it the «gem» it appears to be online.
I’ll be honest, my husband and I put a lot of pressure on the resort when we chose it for our last trip away before the arrival of our first baby. We flew all the way from Chicago with the sole purpose of relaxing in a bit of luxury at the Tideline Ocean Resort and Spa. Kimpton Hotels has never steered us in the wrong direction, so we assumed this was a safe bet.
The front desk staff was charming as ever and the fresh strawberry water was a nice touch. We had to wait an hour or so for our room to be ready, but the handwritten welcome note and snacks made up for it.
I’ll try to be brief with the rest of my review (hooray for bulletpoints!):
*Similar to what others have said, it’s dark. I didn’t think that would be an issue for me, but between not being able to find the black trash cans on the black floor next to the black vanity and the fact that my husband and I both stubbed our toes or hit our shins on black corners of black furniture, I think they could brighten the place up a bit.
*Our room was in need of a facelift. Issues: deep nicks in the walls, chipped paint, broken bathtub controls, malfunctioning phone, off kilter toilet paper holders, warm mini-​fridge, etc. I also set my foot up on the shelf below the sink while putting lotion on my legs and the whole thing tipped and fell. Could’ve been pretty painful if I didn’t jump out of the way. We didn’t pay for a budget hotel, it shouldn’t feel like one.
*The restaurant was good. Very nice servers at every meal. Though it was also the cause of yet another big disappointment. The night we arrived, they were hosting a Thanksgiving Dinner buffet. Sign us up! This is just the kind of touch we’d expect from a Kimpton Hotel. Oh wait — $ 75 a plate? Not including even one beer/​cocktail/​mocktail? Oh, and we HAVE to get it or we can’t eat at the restaurant? Eff. I am a 5’2 pregnant person. I ate *maybe* twenty dollars worth of turkey and potatoes. Our bill was over $ 200. Hurts just thinking about it. (But again, big shout out to the servers!)
*There is not a coffee maker in the room. When I was told there was complimentary coffee in the lobby, I tried to think positively and pretend I’m someone who can socialize without caffeine in my veins. The second day, my husband went down at 1030 and it was already gone. We had to buy a carafe from the restaurant instead. They acted like no one had ever done such a thing before. Not friendly service at all. (There was major construction going on in the restaurant that day… probably caused some moodiness, but that shouldn’t be our problem.)
*Beach area is great! Ice water and sunscreen are super accessible and the staff is happy to help you get set up. However, they were in the process of ordering anchors for the umbrellas so we weren’t able to use them on windy days, which was every day we were there except one. Husband had skin cancer a few years ago… sitting on the beach sans umbrella is not an option for us. See ya later, best-​amenity-​of-​the-​hotel.
*Pool area is relaxing. I did enjoy the afternoon we sat out there. The chairs could definitely use some TLC and at one point another hotel guest warned me to be careful when I got up because there was «something gross» under my chair (looked like bird poop, only bigger), but by that point, we were no longer expecting perfection.
*Spa: Nice people, nice place. My only caution is that they do not have the specialty prenatal massage beds with the hole for your bump, so most of it is done on your side. Because of this, the masseuse is not able to get as deep into your neck/​shoulders/​back. It’s more for relaxation and less for stress relief. (The cost was high for this type of massage. Even though it was nice, I would skip it next time and save my money for a more beneficial massage when I return home.)
*Dumb little things: We got locked out of our room twice because the keys demagnetize very easily. Ice isn’t all that accessible. You have to call down for it every day. Windows could’ve been cleaner. Oh my god, I’m nitpicking. Done.
*Good little things: Towels/​toiletries/​linens were always taken care of by housekeeping staff when we left the room. Free wi-​fi for members of Kimpton loyalty program. Docking/​power stations were great. Room service was quick and friendly. I got to use my Raid the Minibar card! (A perk I enjoy immensely.)
Okay, I’ve quickly become one of those reviewers who seems like she has too much on her hands.
BOTTOM LINE: Not worth the price. Odd experience.

Checked in and we were treated wonderfully from the bartender who served us to massage therapist Gio Caruso who performed an incredible massage — (my wife highly recommends him if you choose to have a spa treatment). The front desk — Josh and Allison were super nice and helpful very helpful. The rooms were clean and nice.
One small ding is that the hotel is a bit dark.

This isn’t a 5 star review because I did not dine here during my stay. So let’s start from décor yes it is dark but very Zen like and calming. Hotel was clean and staff was super professional! The manager, Yasser, very professional and accommodating (thanks Yasser, you are a fine addition to the Kimpton brand) My room, king with side balcony serenaded me with the sounds of the ocean which for me, was soothing! Quiet… Sexy … And great girlfriend getaway or lovers weekend getaway! Loved my stay!

Negative:
1. This has to be the darkest hotel in history. I am used to waking up with the sun and at this place I just kept sleeping, it was like I was in a cave. Even with all of the lights on in the room it was still extremely dark.
2. It was $ 27/​day to park, valet only. If they want to add $ 27 to the room, just do it, you don’t need to charge me $ 27 a day to park my car 10 feet away.
3. How about one complementary bottle of water? $ 8 for a bottle of water…
Positive:
1. Beach area is beautiful and the location is great.
2. The staff is very courteous, especially waiters and beach staff.
3. Lobby is very modern and immaculate.

I went to the Tideline for a 50 minute massage and this property is amazing! From the moment I pulled in, valet took care of me and I had a quick lunch at their beachside restaurant that was to die for! This would have been a 5 star review if it wasn’t for the spa charging me another $ 150 hold on top of me already paying for my massage and 20% gratuity. Now I have to wait 3 – 5 business days to get my $ 150 back. But even with that slight mishap I still had an amazing day at this property and will be back to actually stay.

This was one of the very best hotels I’ve ever stayed at — providing you get a good room. The first room we stayed in had one bed, so we changed that to one with two beds and the second room was EONS more nice (and on a higher floor). The hotel also had direct access to the beach and an outdoor infinity pool. What the hell else could I possibly need? OH! And they made this drink (a Coffee Colada, a coffee version of a piña colada) that I will dream about for the rest of my life. Such a great hotel experience. And it’s located right in the heart of Palm Beach, amongst all the ridiculously wealthy homes that line the shore.
I don’t have to tell you how great the pool was.

At best, the Tideline is a boutique hotel lacking the boutique. At worst (and in reality), it’s an embarrassment to the Kimpton brand.
Pull into the Tideline and you’re hit with a big FU right on arrival. Mandatory valet parking (in an uncovered lot) from teenage staffers for $ 25+ per night with no option to self park. We then walk inside expecting a bright lobby with ocean views and big beautiful windows to celebrate the coast and beautiful water. Nope. You head up a flight of stairs in a dark, mostly windowless lobby that’s better suited for the meatpacking district of NYC. Your best shot at viewing the beach and crashing waves is by passing through the lobby restaurant, Brandon’s.
Their on site restaurant, Brandon’s, has a lackluster menu that screams «chain hotel conformity» and does little to celebrate the beachfront locale and foods/​ingredients indigenous to the area. No breakfast was included with our $ 330/​night stay.
Their pool faces the parking lot/​road — not the ocean (are you kidding?!), and provides little tranquility or waterfront vibe. As with Brandon’s, the poolside food/​drink options here are also overpriced and devoid of character.
We later attended an event at the Tideline and no one was on hand to greet us, direct us, or escort us to the appropriate room. We had to meander through the lobby, past the seated restaurant patrons, and up to a waiter to even ask where their «event space» is located. …talk about killing the mood. Service throughout was so so, our server informed us that all steaks would be cooked to the same temperature (not to order, as any other place would do), and attendants were very slow to bus dishes and refill drinks. Some staff were dressed in uniform, some were just in regular «business casual» attire. Restrooms are on the first and third floor, but none on the floor with the actual event.
Honestly speaking, this hotel isn’t ready for primetime, and I’d argue that it doesn’t even deserve its beachfront space in Palm Beach. Their saving grace is that they’re next door to the Four Seasons. While it’s nice to see their GM replying to reviews here, there are far too many flaws to the building/​layout/​premises and their abysmal level of service to fix with an online apology.
My suggestion? Tear it down and just start over from scratch.

In Room Yoga Mats? YES! The décor, the ambiance, the everything about this newly owned hotel {formerly Omphoy} is splendid. The pool area and doing Yoga right on the beach is very relaxing.
«I must say this… The new vibe is much more… ‘cool, hip and more easily pronounceable…» –overheard at the bar area while waiting to be seated
I overheard the above statement, and I will agree with this 100%. Do you know how many conversations I’ve had with people, where they could not figure out how to pronounce the old name of the hotel? This was in conversations at the breakers and at rachels. They always would describe the hotel as follows:
«That Asian one»
«You know, we’re staying at that Feng Shui hotel» — {Notice how they COULD pronounce Feng Shui}
«That hotel next to four seasons, with the pond in the lobby»
That being said, I’m so happy the new owners changed the name of this place.
The interior is beautiful and the free yoga mats in the rooms are a real nice touch.
Did I mention the bathrooms are immaculate and very ‘ZEN’?