Macy’s

Haven’t been to this Macy’s in over a year for good reason. Only to come back and see that nothing has changed (CUSTOMER SERVICE).
What. A. F***ING. S***. Show. Specifically the shoe department. The service is absolutely horrible. Asked someone if they could get me a shoe to try on, that task literally got passed on to 5 different people before someone was even willing to go into the back room to look. But OF COURSE not before scanning it 3x to see if they had it in the back room and proceeds to ask me if I want them to check anyways… seriously? Instead of asking me how about instead of asking me just go back and look instead of wasting my time with that piece of scanner because you can’t walk your lazy butt to the back. Not only that but even asked me if I wanted to buy the floor sample since it fit anyways so she wouldn’t have to go in the back and check.
From the time it took for me to pick a shoe to try on, find help, actually receive help, and only to be told be I should just buy the floor sample so she wouldn’t have to go in the back 45 MINUTES!!! Customer service use to be so good, employees were actually helpful and nice. What happen?

After recently moving to the area I needed a couch and chair. I went to Macy’s and found what I needed. The delivery was made on1/​16/​15, but the chair delivered was not the one I ordered and I sent it back. The correct chair was delivered on 2/​/​5 and I paid my bill. The problem is that Macy’s has double charged me for my chair. They owe me $ 590 and as of this date have not refunded me for a mistake they made. I have been assured by representatives that a refund is being processed three times since early February, still waiting. I urge anyone doing business with Macy’s to exercise extreme caution. I feel I have not been dealt with honestly.

I walk through Macy’s to get to one of my Fave store at this Mall, Lush. I’ll review them later. On my way back out I stopped by the shoe department. I’ve been looking to buy gold shoes and they had a bunch on display. (Way outside my price range). So I wandered over to the clearance section and found a cure pair of sandals. They only put one shoe on display and you have to request the other. So I head to the counter where the young lady was assisting a customer.
At this time of year in south Florida there are a lot of tourists, many from Canada and points north seeking warmer climate. The lady in front of me was Canadian and apparently had a laundry list of requirements for her purchase. Now, I didn’t listen to/​hear the whole conversation. I don’t know what was happening and quite frankly don’t care. What I know is I asked the young lady twice to call in someone to assist and she didn’t. And that left me sitting there for fifteen minutes easily just waiting for the other shoe (pun intended). ;)
In the end when the young lady finally came to assist me I could see she was having a bad day and I wasn’t about to make it worse for her so I calmly completed my transaction and offered her words of support.
So here’s my take: the young lady was wrong for not calling in backup sooner. (There should be an intercom system or something where this young lady could call for customer assistance at her station. The smaller stores have it but not Macy’s !!!) The backup was wrong for not showing up sooner. (She did eventually show up at the very end of the transaction of the tourist). Macy’s was wrong for not having more personnel available to assist someone who might be dealing with a difficult customer. It was lunch time on a week day. Was it some difficult planetary alignment or just bad planning… Don’t know but won’t be heading back soon to find out.