Lumber Liquidators

The Pacheco store is conveniently located for projects along the I-​680 and Hwy 24 corridors (Martinez to San Ramon | Walnut Creek to Orinda). There are a wide variety of quality products at different price-​points, suited to most applications. Be sure to purchase a larger quantity of product than you need and specify that all the «lot numbers» match. This will ensure that if you require material for repairs, etc. in the future, it will better blend. The staff here is knowledgeable, friendly and very accommodating. Perhaps equally important, there seems to be a very low staff turnover which makes it easy to build an ongoing customer relationship with them. Recommend :)

Nick went above and beyond to get me the stuff I needed. Great customer service and friendly.

Very pleased with Andrew and associates at Pacheco store. They were very helpful with our selection. Also there install contractors are wonderful, efficient and I highly recommend both.

As bad as the preset up was as far as scheduling and cancelations, once they came in to do the actual install it looks beautiful. Couldn’t be happier

The abusive front clerk attacked me when I said I was returning our order of floor. He screamed at me saying my flooring was made in the US. I let him know it wasn’t, it was made in Austria. He screamed at my again saying not to facilitate his job. I asked him to have some respect and not screamed at me. He just told me «you are going to pay the 20% re-​stocking fee» we’ll never be doing business with this company. The funny thing is we were going to upgrade to hardwood, but since he treated me so badly, we are giving our money to someone else. I hope my 20% re-​stocking fee pays for your lawyers at the class action lawsuit. By the way your stock continues to go down!!!

These guys are great. I shopped
, build direct, and a couple other companies. In short, they provided a superior product and a very reasonable price with a VERY friendly/​courteous/​and knowledgable staff.
I’ll definitely be back for my next job.

Knowledgeable staff and quality products.
The staff at Lumber Liquidators were friendly, patient, and knowledgeable. They
took the time to listen to my questions and concerns and make suggestions based on this. No one pressured me for a sale and I appreciated that. Very pleased with my purchase and know that I will be back once I start my next project. I highly recommend doing business here.

The overall experience was good. Our sales guy was helpful and answered all of our questions patiently. We didn’t feel rushed or pressured. We didn’t find one broken board and overall the install (self) was just like described. I’m only giving the store 4 stars, because the sales person did not «present» the various choices and offer comparisons. We basically had to ask lots of questions to get answers from this kid. Maybe it’s their sales training, but it can definitely be better.

If this spot had better product, I may say something good about them. The only positive about this place is their employees. They are at least cool and understanding, but bound by their shut rules and my lack if time, I just paid to restock something that was damaged. I won’t stop here though, I will for sure blast this place as much as I can because nowhere else in the world will sell you something broken, and when you try and return it, charge you to restock bad product. I have always had bad experiences working with any or their products, and now I have to go tell a lady that not only can I not complete her flooring with Undamaged product, but she has to pay for the stuff we didn’t even unrap, and she has to eat the open box that was damaged. If you want real wood and don’t mind buying a ton of waste, this is your spot, but if you just want to pay the extra buck and get nice stuff you don’t have to waste, buy something from somewhere else other then your local Lumber Liquidators.

Had an A++ experience, the showroom folks were very good about explaining the various types of flooring, we decided to go with the solid maple species wood floor, as we knew it would hold up the best over time, you get what you pay for in flooring, so spend the most you can afford, its a big investment!
The install was great, very professional two man crew showed up, they finished a day early much to my relief, my husband and I are very picky and work in the trades ourselves so we have a pretty critial eye. GREAT JOB EVERYONE, CONTINUE THE GOOD WORK!!!

Andrew was very helpful and patient with us trying to make up our mind. He gave us a great deal too. We love the wood we got. Had a lot of wasted boards that were green due to being stained before dry so be sure you get extra. Looks great! We have Acacia Hand-​scraped Hardwood in Teak. Example in showroom on floor doesn’t give justice to larger scale.

DO NOT BUY FROM THEM OR SIGN /​INITIAL THEIR AS-​IS ADDENDUM!
I was working on a new project and wanted new flooring w/​out having to wait 1 to 2 weeks to get it, then waiting an additional 3 – 5 days for the wood to acclimate to the new area. So, I called around and Lumber Liquidators in Pacheco said they had the only dark wood I wanted in stock.
On 8÷4÷14, I arrived at their store and went through at least 12 different selections, but kept being told it was not in stock. Really? At the last minute, the sales person tells me he has a dark wood floor that had been discontinued. I asked what was wrong with it and he told me, nothing. I asked to see it. However, they refused to remove it from the warehouse bay until I purchased it. Ridiculous. I again told him I wanted to see the flooring before I bought it. He spoke to the manager and they concluded they weren’t bringing it out until I agreed to pay for it.
After about 15 mins, I finally gave up and decided to purchase the flooring, as I had already spent too much time here, going through their selections that they didn’t have in stock. When I purchased the material, the sales person required that I sign an as-​is addendum. I asked about the condition of the wood and I was informed that it was brand new, in the box, and that it was discontinued because it was the last remaining stock they had. Well, I signed.
I took the wood home and let it acclimate longer than required.
Upon laying down 2 rows of floor, 11′ long, the installer called me in and said the flooring is bad. The seams were not seating flush, some off by 1/​16″, which caused staples to be exposed. And the installer was finding many broken and cracked pieces. And the list goes on. The installer told me he’s installed a lot of floors and this was the worst material he’s ever seen.
I called Lumber Liquidators and spoke to the sales manager. He informed me I signed an as-​is addendum and they would not take it back, regardless that they told me I was purchasing brand new material that was not defective. He said it didn’t matter. He also said he would switch out a couple of boards, but not if I went through it to pick and choose what I wanted. I informed him that there were way too many defective boards for me to pick and choose. He again refused to accept the return.
I told the installer to see if he could make the flooring work. After laying down the fourth row, the installer stopped and said he wasn’t going to continue. When asked why, he said he had already gone through 3 boxes, finding about 1 box of defective material, and that it was taking too long for him to try and make the seams sit flush.
I filed a complaint w/​corporate and left a message w/​Matthew, who didn’t return my calls. I finally spoke to a secretary and emailed her a written complaint w/​photos. After speaking to corporate, she informed me that they were still not going to take the material back or give me a refund, citing I accepted it as-​is.
The tactics used by the manager and sales person at his location are fraudulent. They wouldn’t let me inspect the flooring material before I bought it, and must have known there were defects since it had been discontinued. Why else would they require me to sign an as-​is addendum before I purchased and adequately examined the flooring.
How this company stays in business is beyond me. I would highly recommend that you go with another company before buying anything from them.
It looks like I’m heading to court.

Company sold me bad flooring and had to know what they were doing. Bought bellawood «top of the line» flooring on sale. Told company was discontinuing color so I spent $ 2000 for all boxes. They selected the boxes I could examine conveniently. I should have opened every box and pull out all wood but who thinks to do that? Anyway, once I get home and took the wood out (few months later)…at least half the wood is ruined. The pieces are covered in white spots or a haze so they can not be used. Don’t get me started on the cracks. Company says not manufacturer error so warranty does not apply and of course lumbar liquidators says it was on sale so as is… crappy product and crappy service. Unless you plan to examine each piece of wood… don’t buy here.

Cameron was very helpful and made the process very easy. This is the second property I got floors from Lumber Liquidators from. Prices are great.

Buying hardwood Maple T-​Molding: I was shocked how expensive T-​Molding costs! I bought two 6-​foot pieces of T-​Molding=$ 120.00! Eeek!

I am giving 5 stars because I was EXTREMELY pleased with the flooring installation I purcahsed through Lumber Liquidators. Allen did excellent work, was great with communicaiton, and finished up my project way quicker than either of us expected. I’ve already recommended him and his team to neighbors and friends and I couldn’t be happier with his work.
The staff at the store were friendly and helpful. But definitely wait for a sale so you can get whatever materials at the best possible price. You won’t have to wait long though — it seems they have a sale every other weekend!

I called for measurements of my home three weeks ago. A young man came out three days later, which was fine… and measured and was to email me the results so I could order my material for hardwood floors. We went to the Pacheco store the staff was very helpful and we made a decision.
I never recieved the measurement I have called the store four times about the measurements. The sales person over the phone aplogized profusely for the delay.
I have yet to receive a follow up call from anyone trying to resolove my problem
I am surprised about this as I have done business with them in the past.
Who dropped the BALL?
D. Carter

My husband and I purchased laminate flooring from here, and have been extremely happy with our choice. It was our first time installing floor ourselves and the staff was very helpful; they provided some tricks and assisted with the kinds of transitions we would need for our home. They helped us figure out how many boxes we’d need, and each time we fell short, the staff was quick on getting new boxes for us. We’re just now finally finishing our house (2.5 months since botth of us work and have to. go out of town some wknds) and we’re veryyy happy about the final product. Attached some pics but will add a few even better ones. :-) Definitely recommend them for your flooring needs!

We purchased bamboo morning start floor for our home. We can’t be happier. We bought a different bamboo floor and then brought it home and realized it was too dark. We were able to exhange it without any problems! Lumber Liquidators had the best prices and excellect selections! The staff are experienced and very nice to work with! They gave us great advises and were always happy to assist us with any questions. Excellent customer services and product selection! Our floor looks fantastic and we would highly recommend Lumber Liquidators to anyone!
THANK YOU!
Julia&Ivan

Lumber Liquidators is like Ross for hardwood flooring. They have great prices, but the quality of what they have may not be what you’re looking for. Online their prices were great, and I was super tempted just to go for it, but what can you tell from a tiny thumbnail pic of flooring? I went down to the store to check it out and for the type of wood I wanted, I wasn’t impressed with how it looked compared to the samples I’d seen in other floor shops. In addition, it would have taken them many weeks to get the product in, since it wasn’t one they kept in supply.