Astro Jump Contra Costa

I contacted Astro Jump last week for two birthday parties which were
on different days. I was provided with excellent friendly service from booking to delivery to removal of all the equipment. I couldn’t recommend them enough. I was very pleased with Astro Jump, their pricing was very reasonable compared to other Party rental places I called. I highly recommend Astro Jump of Contra Costa and I will definitely use them again. AWESOME!

I am the owner of studio 12, a dance and martial arts space in Berkeley, a strictly shoes of space. it was rented for a children’s birthday. Astro jump arrived way before time to set up and refused to set the rented equipment up because they had to take there shoes of… they where well informed by there customer that our space is a shoe off space… it seams very unfair and dishonest to agree to a request of the costumer to real them in, but refuse to comply on arrival.. also the gentlemen setting up was extremely unfriendly when i informed him on arrival. even though i was willing to open the space ahead of time … do not use them they are dishonest. — i would recommend to my costumer who rented from them to ask there money back because the equipment will not be able to be used as planed since it ended up in the hallway … they completely abandoned the costumers and left the equipment un-​inflated, and not set up outside. — an expeptional example of bad costumer service, and unfriendliness

Astro Jump brought us a bouncy house for our son’s 10^th birthday last week it. We had to change the location the night before and I left them a message and they called back almost immediately to confirm the new location. They arrived just when they said they would both for drop off and pick up, and were super patient about me getting my forms back to them at the last minute. I will remember this company and use them for the next time.

I called Astro Jump 3 days ago to inquire about their bounce houses. I spoke to a lady named Mia. She was sooo rude & yelled at me when i asked her to repeat her question to me. I told her I’ll call back some other time hoping to speak to somebody else who has manners.

This is the second time I’ve used Astro Jump in 3 years for my daughter’s birthday party. They are truly fantastic. Their prices are great, their service is great (they follow up a few days before the party, have an extremely reasonable cancellation policy, are on time with delivery and very courteous) and their whole process couldn’t be easier. Saw some of the negative reviews, and completely disagree. I don’t have a single complaint about this company and would absolutely use them again and recommend them to others. Thanks for making my child’s party that much better!

Astro Events of Contra Costa was really great for us. They were extremely helpful when it came to determining what size jumpy house would fit in our space. We were able to fit exactly what we wanted, a 20′ x 20′ 4-​in-​1 jumpy house with slide in our driveway. They answered all my questions, were punctual, and Bart did a great job with the setup and takedown. Our kids loved the jumpy house and we had a successful birthday party. I would totally use them again!

I had a great experience with Astro Jump. They delivered on time and pick up first thing in the morning. The price was right. It added so much more fun to the party. I would and will recommend them to friends and family. I of course would use them again.

I highly recommend Astro Jump Contra Costa. I rented a jumper last minute (4 days before) for a party over the weekend and was extremely pleased with the service and quality we received. They were quick to respond, helpful and knowledgeable. The Staff is friendly and professional. They were there when they said they would be to set up and take down. The jumper looked like new and it was strong and sturdy.
What else can you ask for? I will definitely rent from them again and perhaps take advantage of their package deals! Thanks Ross and Mia!

Astro jump is a company which our non-​profit organization has used for years but no more. Even though they have us doumented as having used them numerous times throughout the years, they gave us so many problems this time that we found another company which after phoning them for the first time, treated me with respect and didn’t expect an arm and a leg in return. Astro jump first said that because it was at the Pleasanton Fairgrounds rather than at our home that we would need to a: inform the park that we are taking a jumper, b: be responsible for a slew of «in the occurrance of» events, c: must not only prepay but that payment must be received no later than 3 days in advance or it will be cancelled and that personal checks are only accecpted one week in advance. ‘NO EXCEPTIONS!!!’, yes with 5 exclamation points, d: must send a copy of your drivers license, PGE bill or photo ID with address, e: must sign and return a copy of this contract. I stated that we have used them for years and we have always paid when it was dropped off, never having any issues but was told that they dont do it this was any longer. Fine. So they email me the forms, which prints out on two pages, the first with the Party Park Requirements and the second page where you are to sign and date. So I sign it, copy my husbands drivers licence and even send them the flyer for our event which has complete info on it from date, to location, time, name of the organization and more and take it to the post office because she insisted that it would take a week to get it, (not true, even though I told her it wouldn’t take any more than two days, which it did) After doing all this, he then gets a call telling him that not all the forms were submitted! What?! So I call to find out what was missing to which I’m told that the first page wasn’t included! This was the page that gave me the rules and the second page was to be signed, which I sent. She said we don’t know what you are signing since it wasn’t included in the envelope. Seriously, what would be the point of sending the printed sheet of rules as it is not attached. It would have been the same if they printed it themselves since its just a printed sheet of rules. He assured her that we will resign it in front of them when it is delivered but they refused that option. This company has not only lost it’s personal touch with it’s customers but isn’t willing to work with them in any way. So I whip out the yellow pages and contact another company which I have never dealt with and know nothing of and got the most gracious lady assisting me and asking me for NOTHING! No signed forms, no prepay, no drivers licence, nothing. Just my name and number and location of event and that all need be is to be paid when the jumper is dropped off. Come to find that they have the highest rating from jumper rentals in our area and I am not in the least bit surprised. This company is called Best Bounce and they are!

We were looking for a jump house for our twin’s 1^st birthday party. There were many other companies but Astro Jump had the best selection. I communicated my jump house selection all thru email and Ross & Mia responded very quickly in a timely manner and was very thorough in answering all my questions. The driver delivered and setup right on time before our party began and was very professional and easy going. And he came back at the exact specified time to pack it up. I’ll be sure to use this company again in the future for our parties.

We were looking for a Water slide for a Bday party. We called them and they got back to us swiftly. Originally the one we wanted was out of stock, but it became available. The people were Friendly over the phone, and in person. They dropped the Slide 2 hours early, and picked it up on time. I wanted to say that they delivered the Slide as promised and no hiccups. Thanks Astro for coming through. We even had people stop by and inquire about the Company because the Darn Slide took up most of the lawn and could be seen miles away.