T-Mobile

They sold me a phone that could not detect the network. I could not text or make or receive calls. I was told I had to mail my phone to Texas. After two weeks I received a phone without a battery and a sticker on it that said it was defective. I am a used car salesman and I am saying t mobile is one of the sleaziest things I have ever seen.

I bought a Samsung Galaxy Grand Prime from t mobile. The phone was defective. They told me that i could not exchange it but i had to send it back via UPS. After two weeks i finally got a phone back, it was missing the back of the phone and it had no battery and had a sticker saying it was defective in the box. When i called customer support a rude lady that could barely speak English told me there was nothing she could do. T mobile ripped me off. Do yourself a favor choose another carrier.

The best price for cell phone service there is. Not widely advertised but one can buy 1,000 minutes good for 1 year for $ 100, and rollover unused minutes every year. Been doing this for several years now. I pay just $ 100, no extra taxes or fees for the whole year and if I run out of minutes I can just buy another 1,000 minutes for another $ 100 for one year.

At first the experience was ok, even as the young woman who helped us was making mistakes left and right, and constantly asking the rest of the staff for help. We were there trying to take advantage of T Mobile’s promotion to cover termination fees to switch over.
The worst is that the woman told us that ATT and Tmobile would figure out the termination fees and that they would mail us a refund in the form of a gift card. We waited a month, so then I called customer service and they said keep waiting. I called today, two months in, and apparently I had to go to a website and file the paperwork myself. Why wasn’t I told this at the store!!! Really, you want to do this to people joining your network?
Tip to management: train your staff better. I won’t be heading to this shop anytime soon and I do not recommend it.

My Wife & I never expected t-​mobile to have the best customer service, just based on the location alone, but we decided to go anyway just for the service plans. All the young women there greeted us, and helped us shortly after. Liz did a great job helping us get set up, and at no time did we feel rushed or unwanted … unlike That fat curly haired kid at WalMart on Rose /​in the Electronics Department /​screw that guy! Liz definitely Gets an A+ customer service! Were Def Happy to join TMobile

If you’re a T-​mobile carrier; i would recommend this place for you. It does get pretty crowded right when the store opens. So if you plan to visit best time would be during the morning trust me! Awesome thing is that the sale associates are really friendly and they help you 100% guarantee; just wait for your turn.
I went to add a line under my account with them. They also do the best trade ins; so if you plan to trade in your device they offer much more than best buy, wal mart, apple, and other companies! You can use the value for down payment for the new phone you plan to get or other accessories!
If you plan on getting the iPhone 6 or 6 Plus; id definitely call ahead before heading to this store because they are low in stock. I just picked up the last iPhone 6 so its best to have in contact with them. They do ship if you prefer that option.
I would really recommend this store; the other tmobile stores in Ventura County lag of customer service.
4 out of 5! My honest opinion.