Tuffy Tire & Auto Service Center

First time into Tuffy on 34 in Oswego today because I had a coupon for oil change and rotation. Very pleased with the shop. Had snacks and even Gatorade in the waiting area. The service was top notch, the guy who did the work checked me out and told me all about my vehicle.
Price was great, service great. I will be back.

Had oil change only, 2 weeks later oil filter came off in rain, never found it. Needless to say motor was shot. Owners solution was to get me a junkyard motor and he would install it. Car had 50 000 miles on it… Why would I want a junkyard motor when that is not what I had when I took it in? If you can’t change the oil why would I trust you to swap motor? OWNER IS A GOOD SALESMAN. So I had car towed to dealer. Car rental 6 wks, motor rebuilt. My cost was ¹⁄₃ of cost of engine block of $ 666.00. I did not feel I should pay anything but after the back and forth with Tuffy insurance company it was the best I could negotiate. Owner and I stopped talking after the junkyard motor conversaton. So the review will end with a warning. KEEP YOUR RECIEPT AND DONT ACCEPT A JUNKYARD MOTOR. All told betwwen the weeks of car rental and dealership repairs the bill PAID by Tuffy was 18,000 to 20 000 for the debacle. I can prove all of above. Owner was trying to take advantage of female driver, My wife.

They forgot to replace the oil cap and insisted they were not at fault because the cap could have fallen while I was driving. I never had problems with the oil cap. Owner was not customer friendly and had me wait for another 2 hours until they ordered a new cap. He did not have the decency to offer a refund. Never going back.

So it’s many years later and I still trust Owen with my life. Most recently, my cars brakes decided to just suddenly quit functioning. Owen recommends I buy a new car but I, as always, insist I am driving it till the wheels come off ! He took a look and low and behold, my brakes fell off literally in his hands. My response, as always, do what ya gotta do! He must think I’m nuts. $ 1500 and brand new everything and I mean everything! He hand crimped and bent and installed brand new lines/​pads/​rotors/​drums the whole shebang. You can trust this place to do it once/​do it right/​and stand behind the work! I know cuz I had to go back a couple of times. Go and experience how cars should be fixed and clients should be treated. You won’t regret it!

My wife tried to get a oil change with the coupon we got in the valpak. She was told it was a 45 min wait.
So we went back the next day at 515 pm and they told us that they close at 6 and wanted to go home.
We wont go back. The place is run by teenagers.

Was not looking forward to getting my tires replaced after work because as a single mom my toddler goes everywhere with me and he tends to be grumpy right after work. Knowing I could have a grumpy toddler in a small space for an unknown amount of time waiting on my car was just not something I wanted to deal with. But, it was actually great. Everyone was very nice and the gentleman, Adam, at the desk was extremely polite and had great customer service skills and even interacted with my son. Actually just about all the stuff members that came through the waiting area did and it made it a better experience for both of us. Bill who worked on my tires was great and I would recommend this shop to anyone looking for great, honest service.

There okay if you make appt, if not be prepared for a 2 hour long oil change. Also they pretty pricey to never any good deals but i still would to them for anything for your vehicle they are pretty knowledgeable about that i must say.

Thanks to the manager Owen and my mechanic Jack… my car drives much better. They replaced my rear break and serviced my car etc… They explained in detail the cost of parts and labor. I appreciate the honesty and great service.

Ugh. Went to get an oil change that took 2 hours… really?! Then they said checking to see why my wipers weren’t working would cost 50 bucks… it was a loose nut. My cost went from 16 to 100… to tighten a freaking nut. At least the wipers were only 20 bucks but that’s still annoyed me. Nice guys but that’s ridiculous.

They always take care of the customers fairly, what I love about them is they take you to the shop and show what needs to be fixed and explain it to you clearly step by step. Owen, the owner, is a very honest and friendly man. If he can’t do it or thinks it’d be better done by the dealer he tells you that right away instead of just doing it wrong; I’ve seen and experienced that before.

Took car for an oil change and was pleasantly surprised at how thorough they were! Took me under the car and explained everything. Informative and low pressure! Owen the manager is great.

All they care about is upselling you bulls#@t you don’t need. Will never go there again!!!

Took my car back to ask about the leaky brakes. They now want 480.00 to do my rear brakes. Come on, what a joke. Only one star, I call that a rip off. Won’t go back there again!