Banfield Pet Hospital

My husband & I love Banfield Oswego! We’ve been coming here ever since we adopted our first furbaby. The girls at the front desk are always so friendly, especially Rondi & Andi! We loved & were so sad when Dr. Verstrate left, but am so happy with their new vet, Dr. Mensinkai!
Recently my dog came down with a UTI, then soon found out after that that she also had a bowel obstruction as well & had to undergo surgery! Needless to say it was very stressful for me & my husband (especially being 35 weeks pregnant too!), they kept me at ease, explained everything that they were going to do, why, & also reviewed the cost. BTW, invest in their Optimum Wellness Plan & SAVE! They also do follow up calls the day or 2 after an appointment just to make sure your pet is doing well & to check if you have any questions or concerns.
My furbaby had surgery on Wednesday, June 8. On Saturday, she was getting excited & was jumping around and I was afraid that she may have pulled a stitch from her incision. I called them (of course this happens an hour before they’re about to close) & Dr. Mensinkai was gracious enough to see her right away & make sure everything was alright, which it was! My furbaby is still recovering but, she is 100x better than how she’s been the past couple weeks!
We love Banfield Oswego!

I brought my cat to this banfield in Oswego and they wanted to perform many different tests to find out whats wrong with her and blood tests. Just read an article on bad veterinarians using unnecessary testing to get more money. Also, banfield is quite expensive and from the stories i’ve heard from other people about this place I would not bring any of my pets here.
TIP: always research your veterinarians. Also, your vet should never guilt trip or pressure you into doing something. Know all the options for treatment make sure you understand how a procedure or surgery is performed before getting it done. know the risks and don’t be afraid to get a second opinion. I speak from experience

My Aussie got a boo boo on her paw during the night so I called Banfield at 7:30 AM because she was in a lot of pain. They said the vet gets in at 9 AM and they will see her first thing. I headed over there and the vet was most friendly and spoiled her with treats. He gave her some pain meds and she was good as new. :)

I have had several challenges with various Banfields over the years but Dr V and Rondi are amazing!

Just over a month ago, I changed my primary veterinarian from the high cost VCA to Banfield in the hopes of saving a little money. I signed my puppy up for the health care program and upgraded it to include dental. During my first visit, there was a customer yelling about all the problems he consistently has with Banfield. I just chocked it up to a customer that will never be happy. I really wish I had paid more attention. Banfield has taught me an important lesson on being penny wise and pound foolish.
My first visit was to take care of an infected anal gland that my girl was dealing with. I was comforted if not somewhat puzzled by them asking again and again if it was ok for them to express her anal glands because it cost an extra $ 25. They told me they were going to prescribe an antibiotic, and I went to check out. I didn’t realize until checkout that they chose the top shelf most expensive antibiotic they had in stock. This is where VCA has always been great in the past. They normally give me a prescription for an antibiotic I can pick up for free from Walmart or Meijer. During the follow up visit, she was prescribed another round of this rather expensive antibiotic. No alternatives or treatment options discussion took place. The apointment with follow up ended up costing about twice what I had paid at VCA for the same problem a few years ago, and that doesn’t even include the cost of the plan.
Today, I took her in for a dental. I was told that her plan covered the dental and the per-​anstesia blood work, but if they were unable for any reason to perform the dental, I would have to pay for the blood work out of pocket. Surprise, Surprise, Banfield found something in her blood work that would cost me even more money. I have talked with several customer service departments at Banfield, and they all told me that they really couldn’t do anything but put me in contact with the local store. When I told them that we needed to work on rebuilding trust and asked them to cover a portion of the outrageously expensive antibiotics, I was told that they weren’t comfortable doing that since I already owed them for the blood work. Really? The way I see it, you owe me a dental that I’ve already paid for, not I owe you for blood work.
I tried to cancel my plan, but it turns out that the single visit with followup would cost more than the whole plan by about $ 20. I was also told that I’m welcome to go somewhere else for another opinion. Isn’t that the purpose of purchasing a health plan? I’ve spent more at banfield in the last couple of months than I have at VCA over the course of a year (including surgeries). I just can’t afford to keep paying over and over for services I’ve suposedly already paid for.

Disappointing. Very clean facilities. Very expensive — they wanted $ 108 for just visit/​test fees. My normal vet charges $ 95 for the same visit, with medicine! In fairness, I came as a walk-​in (my normal vet did not have a convenient appointment). The front desk lady was rude; acting as if I was an inconvenience. That took 25 minutes. Get in the room and I had to help the vet tech take my dog’s temperature (I’ve never experienced that – maybe that’s normal). I sat in the room for 50 minutes before someone finally came to say it would be at least 20 more minutes. I left. I’ll stick to my normal vet. If they didn’t have time for a walk-​in, they should have said that. Vet tech was nice at least…

We love Banfield, especially Dr. Vestreat. The facility is clean between the waiting rooms and the surgery area. I don’t know how many places where you can actually see the surgery suite from the outside.
We have been taking our cars to Banfield for the last couple of years. Dr. Vestreat takes the time to talk to us and explain what’s going on, especially for our male cat who is developing kidney problems. You can tell that she wants to do what can be done to make his life the best possible.

I’m a new customer to this location but I’ve been a Banfield patron for almost 5 years.
This location is very clean and the staff is super friendly. Of the two visits I’ve had here in the past week (poor girl has an ear infection and needed a check-​up) i’ve spent less than an hour here in all (that includes the wait!) AND my dogs are getting super spoiled with treats and kisses.
I Love it when my dogs like coming to the vet and Banfield has never failed me Thanks and we’ll be back to see you soon!