Old Navy

I have a love/​hate relationship with Old Navy. I love it because the clothes are cheap and let’s face it, I’m a pretty cheap person. I don’t love it because everyone and their mom and THEIR moms all shop here, so you’re not getting anything super unique.
I bought an owl sweater at the Oakbrook Terrace location because I have an owl obsession. The way that it was displayed in the store, it had a collared shirt underneath it and it looked super preppy yet stylish. I ordered the sweater one size up, assuming that it would need to be a little bigger to put a collared shirt under it. When I finally found a collared shirt to match, the sweater was still too huge so I had to bring it back.
Let me also note, that I’d bought this sweater 3 – 4 weeks earlier and it’d been hanging in my closet until I could hunt down the perfect shirt to go underneath it. I’d since lost the receipt, because everything always gets thrown out at my house. I was super nervous bringing it in that they would hassle me and I’d be stuck with this huge sweater.
I came in this past Sunday and the line was horrendous – so horrendous that I contemplated just hanging my sweater up and grabbing the right size, but since I could never do something like that — I decided to wait it out. The line went really fast though. When I finally made it up to the register, I explained my plight to the nice lady and she told me that they didn’t have anymore of the owl sweaters but I could pick out something else. Disappointed, I ran back to find something else and ended up with a brown/​black and grey plain sweater. When I came back up, the lady told me that since I paid with my debit card, they could find my transaction. I handed over my card and in less than 15 seconds, she found my purchase. Lucky for me too, the sweaters happened to be on sale, so not only was I walking out with a sweater in the right size, but I was walking out the door $ 8 richer.
Overall, my experience this weekend was a good one. The store was organized, the line moved quick and the cashier was friendly. I’m giving 4 stars because the team were great but don’t expect me to start shopping here on a weekly basis!

The hubby and I went here today for some Merry Xmas shopping. I like this store. They have great customer service (especially compared to the other stores like: Nordstorms rack, DSW, and Marshalls). We purchased all of the children under 5 in our family PJ’s from here. I like Old Navy’s PJ’s. I have a few pair for my 7month old and they are great quality. I also found some riding boots for my 8 year-​old for only $ 13 bucks!!! She is going to love them. I’m glad she doesn’t review my Unilocal because then it wouldn’t be a surprise on Xmas, but overall this is a fantastic location and check-​out was really quick.

I am off from work this week and I decided to take my three youngest kids out for some back to school shopping. They all need jeans so we have found for affordable jeans that everyone is happy with we should head to Old Navy. So after about an hours worth of shopping we leave the store with nine pairs of jeans (all were on sale, a third off) and a hit to Dad’s credit card of roughly $ 180 dollars. The service was friendly and the check out lines moved pretty quickly. We will definitely shop at Old Navy again, especially to catch the sales.

This Old Navy is pretty big and they always have really cute clothes. Don’t buy anything at full price, chances are it will be on sale if you wait a few weeks.
The problem that we had was when we tried to check out. They registers were «offline». So were could only pay for our items at 2 registers but the registers were like 10 times as slow as normal. A lot of people left and I am sure the company lost out on thousands of dollars. How come there is not a protocol in place for when this happens? If I have to stand in line for more than 20 minutes to give your store money, I am just going to leave.