CSE Automotive

I was quite disappointed with this service station. When the car was initially brought in, i requested an oil change, check the tires and see about repairing a button that actually fell into the door which controlled the side view mirror. It was suggested that I have the battery checked so I agreed. Conclusion: I passed on the button… it would have been close to $ 70 and really, I almost never adjust it. He changed the battery, as he said he tested it and it failed, he replaced one rear shock absorber and did an oil change. His bill…$ 530.00 THIEF! never again, and I will be sure to make our friends and neighbors aware.

I have brought two vehicles to CSE for shop work and frame welding. Both times they did an excellent job. The work wasn’t cheap, but you get what you pay for. They also stand behind their work unlike a shop that may not be there in a few years. They have done an excellent job on an old diesel land rover that requires pretty specific maintenance. I will be using them many years into the future.

What a horrible experience I had here. I give them NEGATIVE STARS!!!
When you expect a repair bill after a quote for brakes and inspection of about $ 290 and the bill is $ 398 you can’t expect anyone to be pleased. I told the owner Bill that I felt duped when he showed me that bill and that what he told me on the phone the 3 times we spoke before the work was finished was never that the cost would jump from $ 290 to $ 398.
In the end the cost for everything previously quoted was more expensive and I felt like he lied to me on the phone. An example would be when he told me new wipers would be about $ 20 dollar and they ended being $ 36 and there was not much i could do about it. When he said that the breaks would be $ 160-​$ 210 and they were $ 236. The fact that he told me he couldn’t find the wheel locks and I offered to bring my car back anther day and he said he could try to break the locks off if i didn’t care never once mentioning his intention was to charge me money to do that. Wasn’t the hundreds of dollars you could have lost by me leaving to come back another day incentive enough to take the wheel locks off to keep the business but to tack on more cost and not tell me when you had opportunities to do so on the phone is shameful.
Then when I told him I had a $ 25 dollar off coupon that I was looking for in my bag and he said don’t worry about the coupon because i already gave you a discount and didn’t let me use the coupon when as far as i could tell i didn’t see any savings this bill was way too high. Don’t get me started on the approximately $ 30 dollars in fees to «top off my fluids» which I never asked or authorized them to do. Eventually the best he could do was take off the «topping my fluids» fee. Big whoop!
In my case I felt lied to and over charged. I will tell everyone in the neighborhood about my experience so they can be assured they make an informed decision for themselves and I would not recommend them to my friends or family.