Thompson Building Materials

Selection needs some quality control. Stones are not consistent at all. If you do not inspect all stone pavers on a pallet you can guarantee you will have quite a few that are not the same size. Also when driving near this place you have to watch out for the black armada company car. I have been cut off multiple times by this car with Thompson decals on the side. Overall. I recommend going else where.

PROS:
Selection is superior. Quality is the best around. I always bring by business here. But only because they are local and so is my business.
CONS:
CUSTOMER SERVICE SUCKS!

Horrible customer service! I don’t understand why they are paying people that act annoyed when a customer needs service.

Horrible customer service in the office!!! If they try working without a cell phone glued to their hand and make eye contact they might be able to give better service.
The two guys I talked with in the yard were a lot more helpful…
I went to another supplier which gave great service and we paid less for the same product.

Customer service does not exist here. Would have given negative stars if allowed. placed an order with nestor but he didn’t tell us that color in sample is darker compared to actual product. On top of that he charged us higher price. When we went back to reorder, another guy assisted us but he was not helpful. He told us that the sample is darker because it has dirt and had been outside for a year. We decided to go to Fontana and talked to 4 people about our order and every one told us that the sample is darker because people touch it and the oil in people’s hand will cause it to be darker. Fast forward to today and since nestor is on vacation, I talked to a guy named ‘cole’. I told him to schedule a pick up and delivery this Thursday. Pick up materials at Fontana and deliver material to my house the same day. He gives me a ran around that they can pick them up if it will be available and may delivery it if their schedule allows. If you don’t know the schedule, don’t assume that it can’t be done. So I called Fontana and talked to jose and told him what happened with orange and he said he will have it delivered to my house instead of orange. Will not buy any more materials from Orange. I would rather drive farther because I know people in Fontana will assist and help. Please note that people in design Center are helpful but if you have to place an order you have to deal with people at Taft Ave (orange). Don’t waste your time there.

Really nice selection of fountains and benches, stuff I didn’t see at the bigger fountain locations. Prices also seem more moderate. Lots of statuary, and a pretty decent Asian inspired selection, like pagodas, really well-​priced.
Even though this is a building supply place, the outside displays are nicely done and provide some good ideas.
So, keep this place in mind when you are thinking outdoor stuff.